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Work Background
Standard CharteredDirector Business/People & Culture Transformation - Corporate & Investment Banking (CIB)
Jan. 2024SingaporeNew role leading transformation programmes with a focus on People & Culture with the CCIB Ops Business Unit
Standard CharteredDirector Cyber, Transformation, Communications & Change Enablement (Inform & Cyber Sec)
Sep. 2019 - Feb. 2024SingaporeAs the Director, I led the way in introducing people-focused change management strategies in ICS, boosting employee engagement and enhancing our organization's adaptability. I took charge of implementing cybersecurity measures for applications, safeguarding data and minimizing cyber risks. Additionally, I played a crucial role as the global communications lead for ICS projects, efficiently sharing essential updates with our internal stakeholders and ensuring smooth project execution.
Key Achievements:
¥ Collaborated with project teams and control owners to complete multiple large-scale transformation projects affecting 100K global internal customers. ¥ Enhanced data protection and reduced security risks were achieved by implementing Information Rights Management, Multi-Factor Authentication, Inside Threats, and Passwordless solutions. ¥ Facilitated training seminars across the Bank to promote change preparedness and adoption of best practices. Managed bank-wide rollout initiatives, including roadshows, e-posters, marketing collateral, emails, business presentations, and training.
DLA PiperAsia IT Business Transformation & Change Management Project Manager (Legal Tech)
Oct. 2016 - Aug. 2019Hong KongAs a versatile project manager, I successfully led and managed a range of projects. I oversaw smooth office moves, upgraded front-of-house facilities, and implemented digital signage solutions in all DLA Piper offices. These efforts significantly improved communication and brand visibility. Additionally, I collaborated closely with senior management to recover and restore our law firm's internal customer experience after a major cyber-attack in 2017. By effectively mitigating the consequences, we minimized disruptions to our business operations.
Key Achievement:
• Implemented and optimized Intapp and Legal Software, effectively integrating KIRA and Contract Express into everyday workflows to boost operational efficiency and productivity across selected Practice Groups.
Goldman SachsExecutive Director - Banking Technology Coverage Team APAC
Oct. 2013 - Sep. 2016Hong KongImplemented Goldman Sachs CRM: Spearheaded the rollout of an in-house CRM Solution across EMEA and Asia Pac regions. Showcased the value and use-case of the CRM system to enhance the Investment Banking Division. Orchestrated bespoke reporting and conducted impactful roadshows, leading to a substantial expansion of the CRM footprint. Managed the change process to ensure smooth adoption and improved workflow. Served as the lead for Grad and Associate Training Programme. Collaborated closely with Goldman Sachs Human Capital Management (HR) to create a comprehensive training program, fostering the professional development of graduate and associate employees.
Key Achievements:
• Initiated and consolidated various MS Office programs into GS-Office, improving junior bankers' productivity and efficiency.
• Designed and implemented a comprehensive IT training course curriculum for the annual intake program as Head of IT Training.
Goldman SachsAssociate and later Vice President
Jun. 2010 - Oct. 2013London, United Kingdom• EMEA Technology Roadshows: Several IBD Tech Expos / Roadshows were organized for Goldman Sachs offices across the region. Traveled extensively to ensure adoption was not just London centric. • Established the relevance and nature of the role: Established the role that I took to Asia. The function had to be sold to IBD Technology management as well. They needed someone who could talk to the business with confidence.
Morgan StanleyMorgan Stanley Consultant IT Training
Nov. 2000 - Apr. 2010London, United KingdomTransformed training program for the Investment Banking Division by leading a small team of IT Trainers. Developed and delivered comprehensive training sessions on CRM, IBD Excel, and New Starter Modules, enhancing user proficiency and increasing productivity. Spearheaded soft skills training initiatives, including presentation skills, IT project management, and change management.
Key Achievements:
• Designed and led seminars to teach staff essential skills for effective collaboration, cross-functional teamwork, and efficient project execution.
• Led Morgan Stanley user technology training, first covering MS Office and bespoke products across all divisions.
• Empowered employees to use these tools, improving operational efficiency and workflow procedures.
Morgan StanleyUser Technology Training Consultant
Nov. 2000 - Jun. 2005London, United Kingdom• Team management, train the trainer
• Lead training project manager on a variety of bespoke solutions as well as standard Microsoft Office Products
• Managed the annual IBD Graduate Training Programme from a Technology training perspective. Delivered and facilitated two full weeks of IT Training for new IBD Graduates as well as Interns.
• Soft skills training on Presentations skills, IT Project Management.
• Writing technology user manuals and communications.
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