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Work Background
Finance and Business Operations Officer
KluwpFinance and Business Operations Officer
Apr. 2023Malta. Collaborate with external providers to deliver operational support via phone, email, and live chats. . Lead the onboarding process for new clients, ensuring a seamless experience. . Oversee compliance measures, ensuring adherence to industry regulations and standards. . Perform meticulous reconciliation of financial reports to maintain accuracy and transparency. . Analyze data to optimize approval ratios and enhance business performance. . Monitor and evaluate traffic on the payment gateway, tailoring strategies to meet market requirements.
Project Support Officer
SpinolaProject Support Officer
Oct. 2022 - May. 2023Malta* Collaborating with developers to provide testing support for on-going projects using the agile methodology * Organizing API integrations for embedding gaming Iframes into clients' websites and applications. * Working closely with the project coordinator to organize individual projects according to the status and priorities. * Supporting the project coordinator and Chief technical Officer to oversee ongoing project from development to production. * Tracking KPIs and creating continuous improvement plans. * Managing and reviewing third party Integrations and coordinate documentation and scheduling of required information. * Building and utilizing reporting systems to keep customers and management in loop with latest information. * Maintaining project schedules by managing timelines and making proactive adjustments. * Investigating and correcting or escalating project problems.
Technical Support Specialist
APCOPAYTechnical Support Specialist
Nov. 2019 - Oct. 2022Malta* Collaborated with developers from diverse industries to integrate over 50 payment solutions and options via the company's payment API. * Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution via phone, email and live chats. * Created and conducted training programs for merchants during onboarding, covering company products and the merchant admin portal. * Tested new product offerings prior to release to assist development team in bug identification. * Promoted efficiency among departments with prompt resolution of system issues. * Utilized ticketing systems to manage and process support requests within designated SLAs.
Information Technology Instructor
AptechInformation Technology Instructor
Nov. 2017 - Sep. 2018Lekki, Lagos State, Nigeria* Educated entry-level programming enthusiasts on HTML, CSS, and JavaScript. * Instructed aspiring graphics designers on CorelDraw, Adobe Photoshop, and Adobe Illustrator. * Provided training to clients/students on the utilization of Microsoft Office software. * Monitored student progress through the analysis of test scores and homework completion.* Trained clients/student to use the Microsoft office softwares. * Evaluated student progress through analysis of test scores and homework completion.

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