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Work Background
US Embassy, NicosiaFinancial Assistant
Mar. 2017Nicosia, Cyprus- Processing a variety of difficult and complex voucher payments, such as international travel claims, airfreight ocean freight, Citibank, leasehold payments, vehicle insurance awards, American Allowances.
- Preparing local staff allowances such as social insurance and severance pay. Responsible for payroll records, procedures and actions. Preparing budget analysis for various agencies.
- Following established matrix guidelines and standard operating procedures to ensure claims were processed in compliance with internal audit requirements.
- Planning, developing and implementing changes to finance and accounting systems, which supported the overall mission and take advantage of advances in productivity and efficiency.
- Developing standardized office procedures and policies to ensure accuracy and continuity among processes. Ensuring adherence with company regulations by developing and maintaining policies and procedures.
Bank of CyprusOperations officer
Feb. 2013 - Mar. 2017CyprusGained experience in international business companies, complex business structures, complex business transactions. Excellent understanding of KYC and AML procedures relating to account opening, account maintenance, and transaction/payments processing. Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. Extensive knowledge of banking products. Outstandingly keep records of customer interactions or transactions, recording details of investigations, complaints, or comments as well as actions taken. Ability to work under pressure and in extreme situations. Deals with customers during the period of the Bail-In in Cyprus.
Bank of CyprusTeller
Sep. 2006 - Feb. 2013CyprusHad a position of the Master Teller within the branch. Some of the responsibilities were to maintain sufficient quantities of cash to supply our customers, and replenish the Automated Teller Machines (ATMs), give support to other tellers ensuring they maintained sufficient amounts of cash. Replacement of Back Office staff giving support to the tellers when needed. Examining and analyzing the maintenance reports of the Branch daily. Demonstrated outstanding customer service, resolute customer concerns, and helped build customer loyalty. Excellent performance as a team member in a cross-selling bank. Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses by negotiating forged and counterfeit documents.
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