Maternia s.r.o.UK Country Manager, Lentiamo.co.uk
Dec. 2012 - Jul. 2015Bristol, United Kingdom- start up of new website (market analysis, web translation, check of key words, GA, cooperation with copywriters and PR managers)
- set up of all suppliers - bank, payment gateway provider, PayPal, couriers, telephone provider, feedback company etc.
- set up of external warehouse in the UK and management of its day to day operation
- set up all customer care rules, free returns, follow up processes, email templates etc. and constantly keeping the highest level of custome care - day to day maintenance of customer care team of a busy online retailer
- e-commerce activities - registration on comparison websites, promo codes websites, life style magazines, blogs, YouTube, creating and carrying out Facebook and newsletter competition via Woobox, maintaining social media - Facebook, Twitter, Pinterest
- looking for new marketing opportunities
- monitoring and analysing the market
- project management of key projects in the company