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Work Background
Riot GamesWorkplace experience partner
Dec. 2024Dubai, United Arab EmiratesManaged daily operations flow and ensured a top-notch office experience for Riot Games in Dubai.
• Coordinated with offices worldwide and tracked payments, collaborating with local and international financial teams.
Barker LanghamAdministrative Specialist
Nov. 2024 - Jan. 2025Dubai, United Arab EmiratesWorking on Administrative coordination for KSA Confidential projects
Barker LanghamOffice Manager and Administrative Assistant
Jan. 2023 - Jan. 2025Dubai, United Arab EmiratesThe role involves managing office operations, providing executive support, overseeing vendor relationships, handling budgeting and financial reporting, assisting with human resources tasks, and ensuring compliance with health and safety regulations.
AlAsma GroupAssistant Vice President Operations
Jan. 2022 - Nov. 2023Dubai, United Arab EmiratesAl Asma Trading Group is a diversified trading and investment company based in Dubai, UAE with a focus on delivering quality products and services across various sectors. Acting as a liaison between the CEO and other stakeholders, facilitating communication and assisting in project management to align with the organisation's strategic goals.
Novotel HotelsReservations Specialist
Aug. 2021 - Jan. 2022Sharjah, United Arab EmiratesHandle incoming reservation requests via phone, email, and online platforms, ensuring accurate entry of guest details and preferences.
Provide exceptional customer service by addressing inquiries, resolving issues, and offering recommendations for accommodation and services.
VEO Worldwide ServicesTransport Coordinator
Aug. 2020 - Jul. 2021Sousse, TunisiaThe role involves identifying cost-effective transport solutions, reorganizing transport routes across Europe, booking delivery appointments, and dispatching drivers to ensure timely completion of deliveries.
Samsung ElectronicsCustomer Support Executive
Sep. 2019 - Dec. 2019Qatar• Communication Support to the maintenance team while doing house visits.
• Weekly and daily reporting of customer complaints and feedback to the Service manager.
• Weekly and daily reporting of customer complaints and feedback to the Samsing main quarters in Dubai. • Providing detailed explanation on the repairs performed on the Device while the team are in Action .
Sidra MedicineMedical Unit Clerk
Apr. 2018 - Aug. 2019Qatar• facilitating communication between patients, family members and medical staff
• Coordination the ins-outs of patients inside the ward.
• Scheduling appointments and completing Admission Procedures.
• Creating medical records for non-Sidra Patients, receiving Emergency cases, copy all necessary documents and make sure care was given within the shortest notices.
• Discharging Patients, transferring, requesting transportation and doing the liaison with other wards and departments within the Hospital
London Academy QATAREnglish Teacher
Jun. 2017 - Oct. 2017Qatar• Arabic / English -English /Arabic Translation of Legal Documents and Confidential Legal Contracts • Teaching Basic French Language Communication Classes for both children from the age of 6-14 and adults • Providing English Language supportive courses for different students from pre-school up to university.
• Teaching basic communication skills for Children between the age of 5 and 10.
• Having a good knowledge of the Qatari, British and American Curriculum.
Mannai Corporation QPSCCRM Senior Executive
Oct. 2014 - Oct. 2017QatarAs a Senior Customer Relations Executive and Administrative Assistant, I provided timely customer service to GM vehicle customers and dealers on non-technical issues while ensuring compliance with company guidelines. I also coordinated marketing campaigns, prepared reports, supported the sales team with data analysis, managed promotional materials, and assisted with administrative tasks, including scheduling and event planning.
Transcom world wide Customer Service Assistant/Team leader
Feb. 2012 - Jun. 2014TunisiaAs a Customer Service Agent in Tunis, where I addressed customer inquiries, resolved issues, and maintained accurate records. Subsequently, as a Senior Supervisor and Team Leader, I oversaw team performance, prepared production reports, and assigned daily tasks to ensure operational efficiency.
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