Requests
3
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Work Background
NAVSEA Warfare Centers (NSWC/NUWC)IT Specialist (SysAdmin)
Apr. 2023Indian Head, Maryland, United States- Manages the RDT&E IT Service Desk with multiple projects assign to the program
- Configures, troubleshoots, integrates, and maintains various complex aspects of the network and standalone components
- Review applicant resumes to make hiring recommendation for the Enterprise Service Desk - Apply cybersecurity instructions, policies and procedures to ensure IT system are secure and reliable
- Construct plans to implement changes to the IT Service Desk design that meet mission requirements
- Coordinate, manage and maintain the Configuration Control Board process for all Change Request - Provide technical support of deployed application on the R&D networks
- Operates as the SME for all Microsoft VLSC
- Manages the organization’s IT equipment life cycle program to properly sanitize and decommission equipment and storage media
- Plan, create, and implement process improvement using automation applications
- Facilitates weekly, monthly, and quarterly meetings with the IT Service Desk, department point of contact, and leadership to discuss performance, process changes, innovations in the IT environment
Resource Management Concepts, Inc.System Administrator
Sep. 2022 - Apr. 2023
Resource Management Concepts, Inc.Desktop Support Administrator
Mar. 2021 - Sep. 2022Washington DC-Baltimore Area- Assist with the maintenance m Windows desktop
- Ensure that all systems are maintained in compliance of governing policies and processes
- Perform virtual machine builds/deployments
- Install & maintain Windows-based software and operating systems on local and cloud-based networks
22nd Century Technologies Inc.Team Technical Lead (ANGRC)
May. 2020 - Mar. 2021Andrews AFB, Maryland, United States-Collaborated with SharePoint Developers to create a Service Request suite of tools -Facilitates training for new team members and new technologies and processes
-Provides weekly and monthly reports in routine meetings with customers and stakeholders -Determined service desk manpower requirements, reviewed, and selected candidates -Operated as the TASM overseeing the CPR (CAC Pin Reset) kiosk and users
- Creates team schedules to support operational requirements
Diverse Systems Group, LLCSr. Helpdesk Analyst (DHA)
Jun. 2019 - Jul. 2019Washington D.C. Metro Area
TelesisNetwork Account Management Lead (ANGRC)
Sep. 2018 - May. 2020Andrews AFB, Maryland, United States- Operated as Information Assurance Officer (IAO) for 2,000 network accounts
- Follows AFI’s, STIG’s and other guidance remediate network device and account
- Provisioned organizational groups and email mailbox
- Uses Active Directory to maintain network user, computer, and organizational groups
- Conduct training with users, CSLs (Cyber Security Liaison), and PC’s (Property Custodians)
Air National GuardInformation Technology Support Specialist
Dec. 2017 - Mar. 2021Andrews AFB, Maryland, United States
NCI Information Systems, IncHelpdesk Technician I-II (ANGRC)
Dec. 2017 - Sep. 2018Andrews AFB, Maryland, United States- Uses troubleshooting methodology to resolve hardware, software, and connectivity incidents
- Installs and configures software on desktop, laptops, mobile devices
- Provisions workstations through the automated imaging process
- Applies updates to network devices for MTO compliance
- Uses troubleshooting methodology to resolve hardware, software, and connectivity incidents
Link Solutions, Inc.Tier 2 Deskside Technician (DOD/JSP)
May. 2017 - Nov. 2017Arlington, Virginia-Provides second-tier support to end users for either PC, laptops, and software. -Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. - Reimages machines with corrupt images or no longer on the network domain -Installs and configures software on desktop, laptops, and mobile devices -Provisions mobile devices for use (Samsung, Iphones) SOFTWARE: Windows 7/10, Office 2013, Active Directory, Dameware, Remedy 8.5, Mobile Iron CLEARANCE: Secret DOD
Seneca CorporationTier 1 Helpdesk Technician (FDA)
May. 2016 - Apr. 2017Silver Spring, Maryland-Troubleshoot, diagnose, and repair desktop/laptop system hardware and software, Blackberries, and peripherals (printers, scanners, etc.)
-Software support for operating systems, application software, utility software, and procured/developed standard system software
-Provide training to field users in the proper use of secure Virtual Private Network (VPN) access
-Must respond to and manage service tickets to make the system fully operational and properly configured
-Document, track, and resolve user support issues using established tracking tools
-Resolve trouble tickets to completion and communicate directly with users to ensure customer satisfaction before closure
Health NetCustomer Service Representative (TRICARE)
Nov. 2014 - May. 2016Hampton, Virginia-Proficient in operating information systems and supporting application securely
(IBM Lotus Notes, Zen App, Microsoft Office) -Developed a practice of protecting confidential information adhering HIPAA policies and regulations
-Provides efficient solutions for inbound callers requiring assistance in healthcare
-Researches multiple information databases providing information to internal and external customers.
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