With a strong foundation in management and strategic operations, I have consistently demonstrated expertise in enhancing organizational effectiveness and achieving long-term objectives. Over the years, I've successfully led diverse teams, managed large-scale projects, and driven process improvements across various sectors, including federal government operations and private security services.
Key Achievements:
I spearheaded financial operations for a nationwide healthcare model, coordinating transactions worth billions and managing numerous appeals with a near-perfect success rate.
I directed operations for Centennial Protection Group, ensuring compliance with state regulations and managing a workforce of over 50 personnel across multiple projects.
In my sales roles at Sears, State Farm, and Motorsports, I consistently exceeded sales quotas and maintained exceptional customer satisfaction.
I was recognized for outstanding leadership and strategic planning during my active service with the United States Marine Corps, earning commendations for meritorious achievement.
Today, I leverage my extensive experience to help businesses and sales professionals in luxury goods and high-value services achieve more through structured processes and personalized training, aligned with Grant Cardone's success systems.More...
Cornelius Spellman
IT Service Desk Manager@USN
Verified
Executive Summary:
As the IT Service Desk Manager at USN Company, Cornelius Spellman oversees the resolution of technical issues and ensures optimal system performance. His role involves managing the IT service desk team, planning and implementing strategies for service improvements, and maintaining customer satisfaction. Recently, the team has successfully reduced system downtime by 20% and increased first-call resolution rates by 15%. However, there has been an increase in unresolved tickets which requires immediate attention. Future plans include implementing an AI-based customer support system to improve efficiency and response times.More...