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Work Background
RETSY | Forbes Global PropertiesBusiness Development and Sales, Client Relationship Management and Success
Apr. 2021Scottsdale, Arizona, United States-Source and cultivate a pipeline of leads through proactive prospecting, strategic networking, referrals, and personalized follow-up
-Establish trusted client relationships by providing personalized solutions, proactive account management, and exceptional service
-Provide expert consultation on market trends, valuations, and strategic planning to equip clients with critical insights, enabling them to achieve their objectives with confidence and success -Maintain a 96% success rate in closed sales transactions by leveraging strong negotiation skills, market expertise, and client-focused strategies
-Conduct comprehensive market analysis by evaluating data and trends to develop informed strategies, identify growth opportunities, and drive business objectives, ensuring consistent sales outcomes that meet/exceed personal and organizational goals
-Negotiate contracts leveraging strategic insights to secure optimal terms, minimize risk, and maximize cost savings
-Track and analyze key performance indicators (KPIs), including sales volume, client outreach, forecasting, and marketing initiatives
-Create and execute marketing strategies using phone outreach, email campaigns, social media, and targeted ads -Leverage CRM software and analytics tools to manage client relationships, track trends, streamline workflows, and optimize sales strategies
Taylor Technical Services Business Development, Client Relationship Management, Operations
Jan. 2003 - Dec. 2005Scottsdale, AZ-Drove business growth and revenue by promoting services at industry events, nurturing relationships with key stakeholders, and identifying new business opportunities
-Pivotal in company meeting/exceeding annual goals through proactive business development, marketing, and operational optimization
-Conducted comprehensive market research and analysis to qualify new accounts and support strategic decision-making
-Managed vendor contracts, achieving substantial cost savings/revenue gains through strategic partnerships and negotiations -Analyzed procedures and expenses to identify inefficiencies and risks, recommending strategies to improve operational performance
-Streamlined and maintained candidate and client databases, implementing organizational improvements to increase accessibility and data management efficiency
-Authored Standards of Practice procedure manuals to enhance productivity and ensure consistent execution of company policies
-Supported recruitment by evaluating resumes, conducting interviews, and sourcing top talent to meet client needs
Tech Ed Services - Downey, CAPlanning Consultation/Project Management, Client Relationship Management, Enablement and Success
Jan. 2001 - Dec. 2003Downey, CA-Managed a portfolio of multiple accounts, with individual project budgets ranging from $100,000 to multimillions
-Facilitated 100+ client/account meetings, engaging with 500+ stakeholders, including C-suite executives, to meet project objectives and RFP requirements, achieving 100% compliance and funding rates while delivering within project timelines
-Created 75+ comprehensive planning documents, including measurable goals, objectives, benchmarks, evaluation metrics, monitoring protocols, budgets, and implementation timelines
-Identified customer challenges and proactively developed tailored solutions to enhance satisfaction and drive the upsell of services
-Communicated project status and deliverables to key stakeholders through reports, detailed presentations, and executive briefings
-Established trusted client relationships by delivering personalized solutions, effectively managing expectations, and providing exceptional service
-Streamlined project optimization by implementing standardized templates and documents, ensuring compliance with RFP guidelines
-Facilitated numerous dynamic client training and enablement sessions
-Instrumental in division meeting/exceeding quarterly and annual goals through consistent effective planning and execution
ONI Systems / Ciena CorporationProject Coordination and Management , Operations, HR
Jan. 2000 - Dec. 2001San Jose, California-Collaborated with cross-functional stakeholders, including executive staff, to drive the successful execution of projects across HR, Finance, and Legal departments
-Monitored and communicated project status, progress, and outcomes to key stakeholders, including executive staff
-Led contract negotiations, overseeing multiple vendor agreements to mitigate risk and achieve substantial corporate savings
-Instrumental in managing all aspects of the staffing processes, including job advertising, candidate screening, interview scheduling, offer letter preparation, and onboarding, during a major growth initiative -Designed and facilitated weekly New Hire Orientation sessions, encompassing company culture, benefits, financial programs, and more
-Represented the company at local and international recruitment fairs to strengthen employer branding and attract top talent
-Created and managed the Employee Relocation Program, ensuring seamless transitions and compliance with company policies
-Analyzed HR procedures/processes and developed Standards of Practice to optimize efficiency and streamline workflows
-Fielded and addressed daily HR questions and concerns, including employee relations, health benefits, relocation, financials, etc
Prince George’s and Broward County Public SchoolsEducator, Curriculum and Instructional Design
Jan. 1994 - Dec. 2000Maryland and Florida-Designed comprehensive curriculum and instructional materials tailored to meet diverse learning needs and enhance student engagement
-Facilitated interactive, student-centered learning experiences that fostered a positive and inclusive classroom environment
-Conducted thorough student evaluations, through a myriad of assessments, to evaluate academic growth and performance
-Analyzed data to assess curriculum and instructional impact, making data-driven adjustments to optimize learning outcomes, ensuring continuous improvement in teaching effectiveness -Led "Train the Trainer" sessions on various topics to enhance staff development, strengthen instructional practices, and support the professional growth of peers
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