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Work Background
Business Development and Sales, Client Relationship Management and Success
RETSY | Forbes Global PropertiesBusiness Development and Sales, Client Relationship Management and Success
Apr. 2021Scottsdale, Arizona, United States-Source and cultivate a pipeline of leads through proactive prospecting, strategic networking, referrals, and personalized follow-up -Establish trusted client relationships by providing personalized solutions, proactive account management, and exceptional service -Provide expert consultation on market trends, valuations, and strategic planning to equip clients with critical insights, enabling them to achieve their objectives with confidence and success -Maintain a 96% success rate in closed sales transactions by leveraging strong negotiation skills, market expertise, and client-focused strategies -Conduct comprehensive market analysis by evaluating data and trends to develop informed strategies, identify growth opportunities, and drive business objectives, ensuring consistent sales outcomes that meet/exceed personal and organizational goals -Negotiate contracts leveraging strategic insights to secure optimal terms, minimize risk, and maximize cost savings -Track and analyze key performance indicators (KPIs), including sales volume, client outreach, forecasting, and marketing initiatives -Create and execute marketing strategies using phone outreach, email campaigns, social media, and targeted ads -Leverage CRM software and analytics tools to manage client relationships, track trends, streamline workflows, and optimize sales strategies
Business Development, Client Relationship Management, Operations
Taylor Technical Services Business Development, Client Relationship Management, Operations
Jan. 2003 - Dec. 2005Scottsdale, AZ-Drove business growth and revenue by promoting services at industry events, nurturing relationships with key stakeholders, and identifying new business opportunities -Pivotal in company meeting/exceeding annual goals through proactive business development, marketing, and operational optimization -Conducted comprehensive market research and analysis to qualify new accounts and support strategic decision-making -Managed vendor contracts, achieving substantial cost savings/revenue gains through strategic partnerships and negotiations -Analyzed procedures and expenses to identify inefficiencies and risks, recommending strategies to improve operational performance -Streamlined and maintained candidate and client databases, implementing organizational improvements to increase accessibility and data management efficiency -Authored Standards of Practice procedure manuals to enhance productivity and ensure consistent execution of company policies -Supported recruitment by evaluating resumes, conducting interviews, and sourcing top talent to meet client needs
Planning Consultation/Project Management, Client Relationship Management, Enablement and Success
Tech Ed Services - Downey, CAPlanning Consultation/Project Management, Client Relationship Management, Enablement and Success
Jan. 2001 - Dec. 2003Downey, CA-Managed a portfolio of multiple accounts, with individual project budgets ranging from $100,000 to multimillions -Facilitated 100+ client/account meetings, engaging with 500+ stakeholders, including C-suite executives, to meet project objectives and RFP requirements, achieving 100% compliance and funding rates while delivering within project timelines -Created 75+ comprehensive planning documents, including measurable goals, objectives, benchmarks, evaluation metrics, monitoring protocols, budgets, and implementation timelines -Identified customer challenges and proactively developed tailored solutions to enhance satisfaction and drive the upsell of services -Communicated project status and deliverables to key stakeholders through reports, detailed presentations, and executive briefings -Established trusted client relationships by delivering personalized solutions, effectively managing expectations, and providing exceptional service -Streamlined project optimization by implementing standardized templates and documents, ensuring compliance with RFP guidelines -Facilitated numerous dynamic client training and enablement sessions -Instrumental in division meeting/exceeding quarterly and annual goals through consistent effective planning and execution
Project Coordination and Management , Operations, HR
ONI Systems / Ciena CorporationProject Coordination and Management , Operations, HR
Jan. 2000 - Dec. 2001San Jose, California-Collaborated with cross-functional stakeholders, including executive staff, to drive the successful execution of projects across HR, Finance, and Legal departments -Monitored and communicated project status, progress, and outcomes to key stakeholders, including executive staff -Led contract negotiations, overseeing multiple vendor agreements to mitigate risk and achieve substantial corporate savings -Instrumental in managing all aspects of the staffing processes, including job advertising, candidate screening, interview scheduling, offer letter preparation, and onboarding, during a major growth initiative -Designed and facilitated weekly New Hire Orientation sessions, encompassing company culture, benefits, financial programs, and more -Represented the company at local and international recruitment fairs to strengthen employer branding and attract top talent -Created and managed the Employee Relocation Program, ensuring seamless transitions and compliance with company policies -Analyzed HR procedures/processes and developed Standards of Practice to optimize efficiency and streamline workflows -Fielded and addressed daily HR questions and concerns, including employee relations, health benefits, relocation, financials, etc
Educator, Curriculum and Instructional Design
Prince George’s and Broward County Public SchoolsEducator, Curriculum and Instructional Design
Jan. 1994 - Dec. 2000Maryland and Florida-Designed comprehensive curriculum and instructional materials tailored to meet diverse learning needs and enhance student engagement -Facilitated interactive, student-centered learning experiences that fostered a positive and inclusive classroom environment -Conducted thorough student evaluations, through a myriad of assessments, to evaluate academic growth and performance -Analyzed data to assess curriculum and instructional impact, making data-driven adjustments to optimize learning outcomes, ensuring continuous improvement in teaching effectiveness -Led "Train the Trainer" sessions on various topics to enhance staff development, strengthen instructional practices, and support the professional growth of peers
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