Amanda Klein, as an Escalated Account Manager, you are responsible for managing high-priority accounts and resolving complex customer issues. Your role involves working closely with clients to understand their needs and concerns, managing their expectations, and delivering exceptional customer service. You are also tasked with liaising with other departments to ensure seamless service delivery, and developing strategies to improve customer satisfaction and retention. Your excellent interpersonal and problem-solving skills, along with your ability to handle stressful situations, make you an invaluable asset to our team.More...