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Work Background
GSF Car PartsHead of Central Operations
Sep. 2024
GSF Car PartsCentral Operations Manager
Mar. 2024 - Sep. 2024Solihull, England, United Kingdom
CHIC Ltd (Communities & Housing Investment Consortium)Catalogue Manager
Jan. 2024 - Mar. 2024Birmingham, England, United Kingdom
Tile GiantCentral Operations Manager
May. 2022 - Jan. 2024In my role as Central Operations Manager at Tile Giant, I spearheaded the implementation of a store activity planner for FY22, optimized the Customer Service contact centre to reduce call wait time, and developed a store manager development programme to enhance leadership skills. My efforts resulted in improved operational efficiency and customer satisfaction. • Implemented store activity planner for FY22
• Reduced call wait time from 35 seconds to 17 seconds
• Developed store manager development programme
Wolseley UKBranch Operations Partner
Mar. 2021 - Apr. 2022Working closely with the Managing Director and National Director of Plumb and Parts to establish business processes, branch standards and drive compliance. • Project Managed branch relocations, openings, and closures with varying budgets • Created an operational framework for branches to operate within • Implemented new branch standards across 408 branches • Increased mandatory eLearning compliance from 45% to 90% • Devised new process of communicating operational tasks to branches • Created and implemented Rhythm and Routine into 408 branches • Project Managed acquisition of 32 branches into the Plumb and Parts business
Wolseley UKBranch Operations Support Manager/Project Manager
Feb. 2018 - Mar. 2021Royal Leamington SpaResponsible for working with Area Managers and Regional Directors to mitigate risk and financial exposure to branches by ensuring branches operate in a safe, legal and compliant framework. • Increased readership of Wolseley Operations Weekly from 40% to 80% over an eight-month period
• Developed an engaging communication strategy for the “blended” business which consisted of a regular drumbeat of relevant messages
• A lead member of the Branch Incident Management Team – crisis management
• Launched online checklists and online buddy audits in the Blended business
• Raised £188k for Macmillan Cancer Support by working with branches and support centres
Chartered Management InstituteWest Midlands Regional Board Member - Events and Marketing Champion
Sep. 2017 - Jun. 2018Birmingham, United KingdomI have recently been appointed to this role to oversee that all the CMI West Midlands regional events align to the strategic objectives of the board. A major part of this role is to boost member engagement.
Wolseley UKBranch Operations Communications Manager
Feb. 2016 - Jan. 2018Royal Leamington SpaResponsible for writing branch communications in Plumb, Parts and Drain brands of Wolseley UK.
• Developed communication strategy for 500+ branches which turnover £100 million a month
• Designed and developed the new intranet page for the Blended Business • Reduced emails sent to branches and Branch Managers by 25% (from 550k to 412k emails per month)
• Lead member of the Branch Incident Management Team – Crisis Communications
Wolseley UKPlumbing and Heating Team Administrator
Mar. 2015 - Feb. 2016Royal Leamington SpaAssistant to three Directors: Trading Director, Drain Center, Trading Director Plumb & Parts and Central Operations Director. • Coordinating diaries, and travel management
• Preparing presentations for meetings
• Managing the branch audit process and leading Branch of the Year project
• Coordinating and executing three conferences with a minimum of 120 delegates at each event
• Managing, and preparing Branch dashboards
AHDB - Agriculture and Horticulture Development BoardR&D Team Coordinator and Studentship Coordinator
Jul. 2014 - Mar. 2015Coventry, United KingdomManaging the EBLEX R&D team office with duties including, contract management, project management and office management. Providing full administrative support to the R&D team, including diary management, co-ordinating and arranging complex travel requirements.
• Coordinated and executed the 2014 PhD Seminar and careers fayre for 150 delegates
• Coordinated and managed the 2015 PhD Studentship Call
• Member of various internal committees (CRM, SharePoint and Agresso)
AHDB - Agriculture and Horticulture Development BoardAdministration Manager
Jan. 2014 - Jul. 2014Coventry, United KingdomProvide full administrative support to the Industry Development Manager responsible for the Better Returns Programme (BRP), including diary management, co-ordinating and arranging complex travel requirements, office management, and project management.
• Created presentation on the effects of global warming on farming for the Industry Development Manager to present at a consultants workshop
• Coordinated and managed the Farmer Innovation Grant (FIG)
Cheylesmore Community Association LtdDirector
Apr. 2013 - Mar. 2014Coventry, United KingdomOn the board of Directors for the local communtiy centre, responsible for making decisions in regards to the centre, and assisting the centre manager with any queries.
Tata TechnologiesSales and Marketing Operations Executive- Europe
Apr. 2013 - Dec. 2013Coventry, United KingdomAssisting the sales team to ensure quarterly targets are met by maintaining customer contact, assisting with enquiries, and providing marketing support.
• Coordinated and executed marketing stand for the Advanced Engineering Show 2013
• Developed and designed logo for an EU marketing campaign
• Developed best practice CRM processes
Tata TechnologiesPLM - Accounts Renewal Specialist
Nov. 2011 - Mar. 2013Coventry, United KingdomPromoted internally within three months. Responsible for the renewal of all Dassault Systemes licences within PLM, using Microsoft CRM and Dassault's web based software. • Timely and accurate preparation of renewal quotes in the CRM system
• Timely follow-up on open quotes to prevent maintenance/contract lapse or cancellation
• Adherence to renewals workflow processes and procedures
• Developing strong customer relationships to uncover new renewal business
• Assist in managing adequate pipeline / forecast to quota
• Achieving quarterly renewal sales quota
• Ensuring that quarterly billing is completed in a timely manner working with the finance department
Tata TechnologiesOperations Assistant
Aug. 2011 - Nov. 2011Coventry, United KingdomResponsible for managing the facilities and accommodation managed by TATA Technologies, including office facilities, and external guest houses used for deputed employees.
• Devised and implemented new starter process including new starter packs and new starter induction package
Coventry and Warwickshire Partnership TrustAdministrative Assistant
Sep. 2009 - Aug. 2011Coventry, United KingdomWard clerk for mental health rehabilitation unit, providing full administrative support for Ward Manager and Deputy Managers, also managing two administrators at two sister sites across Coventry and Warwickshire.
• Trained all new staff on ePex
• Devised and implemented new processes to manage admissions and discharges onto the unit
Alexander Mann SolutionsResource Services Co-ordinator
Jul. 2008 - Aug. 2009Member of the offer management team responsible for carrying out the pre-employment screening of candidates
and generating employment contracts using Taleo.
• Managing the recruitment of the financial planning candidates for Barclays
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