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Work Background
The TM Group, Inc.Business Development Representative
Aug. 2024Greater Lexington Area• Assist customers with discovering new ways to do business through Microsoft Dynamics 365 Business Central
• Design and refine solutions to meet and exceed customer expectations
Commonwealth of Kentucky/Apex SystemsBusiness Analyst
Aug. 2023 - Aug. 2024Frankfort, Kentucky, United States• Assist the Project Manager in the management of the project work by facilitating communication with the business unit/customer, project team, and other stakeholders as necessary related to requirements and proposed solution for the project. • Elicit business requirements (features & user stories) for assigned project requests, and manage the product backlog. • Decompose the user stories to a consumable level that is understood by the developers. • Lead the team in the identification of acceptance criteria for the decomposed user stories. • Ask business stakeholders probing questions and communicate that information to the development team to ensure they understand the requested work. • Understand the business processes and to use that knowledge to make recommendations for business process improvements as well as improve the value to the end user and the Transportation Cabinet.
• Follow Agile Project Management protocol for all team interactions.
TrinSoft, LLCERP Systems Consultant
Mar. 2023 - May. 2023Lexington, Kentucky, United States• Obtain and maintain expert-level knowledge in business systems workflows and best practices -
especially in Microsoft Dynamics Business Central
• Work with companies to help identify challenges and offer solutions
Allison Frasure - page 1 • Solve business issues and helping customers utilize our solutions to their fullest potential
• Create specifications and solution documents
• Train end-users and help install and configure solutions
• Assist and being a part of our technical team to implement technology solutions
• Foster teamwork
Galls, LLCSenior Product Manager - Product Management and Usability
Aug. 2017 - Dec. 2021Lexington, Kentucky, United States• Ownership for the functional customer experience for both B2C and B2B web products. • Collaborate with key cross-functional leaders to continually improve the B2C and B2B complete front-end customer experience, and back-end employee experience.
• Maintain and execute against the product roadmaps for both B2C and B2B web products
• Collaborate with key cross-functional stakeholders to identify and improve all aspects of the websites. Regularly lead on-going conversation on areas of opportunity.
• Grow the usability practice within Galls. Utilize a modern array of tools to monitor and gather data about the customer journey and areas of potential friction or struggle, including live user testing, recorded user sessions, heat maps, surveys, session data, etc.
• Oversee the creation of new design concepts. Develop Business Requirements Documents (BRD’s) to smoothly and successfully guide the Web Development process.
• Utilize professional project management skills to document, manage and implement multiple projects simultaneously. Effectively communicate status on all projects to management and stakeholders.
• Work closely with, and coordinate testing across, all web stakeholders (business side and IT) to validate new functionality throughout the development process. Develop and maintain a user group for User Acceptance Testing (UAT), and lead UAT for all major deployments. • Understand, trace and improve all aspects of Master Data Management (MDM). Lead and coordinate MDM process improvement efforts for the company.
Galls, LLCBusiness Systems Analyst
Aug. 2014 - Aug. 2017Lexington, Kentucky, United States• Work with business leaders within the company to identify needs to increase internal efficiencies and meet customer needs
• Lead analyst in the implementation of a home-grown CRM tool to help sales representatives manage customers, log calls, and increase productivity
• Facilitate value stream mapping sessions, when necessary, to help SME’s of different departments find common ground, streamline processes, and understand broader cross-functional challenges
• Consistently challenge business leaders and key personnel to seek opportunities to gain efficiencies and develop drafted plans for new enhancements that may reduce time spent on their tasks
• Design specifications to meet needs with screen shots, work flow analysis, and communicate detailed specifications to system programmers
• Thoroughly test new developments in Test, Stage, and Production environments
• Prior to Production environment graduation, incorporate Training department to prepare for appropriate delivery timelines and communication
• Manage production delivery pipeline to meet priority business needs and work with business leaders to assign correct priorities as needed by all channels • Experienced in working closely with customers to meet specific Punchout or Web B2B Requirements
• Spec’d and delivered code for 97 projects between August of 2014 and April 2015, with three months of that time dedicated to acquisition customers requiring specific development needs and direct work with the customer (Houston Fire, Charlotte-Mecklenburg Police, Mecklenburg Sheriff, Broward County Sheriff, Miami Police Department, and Guilford County Sheriff) collectively representing approximately 20 Million in contract business annually
• Provided on-site support for all programs listed above with all programs now self-service via our programming solutions, thus freeing up sales to seek new opportunities of the same magnitude
Galls, LLCTeam Lead- Agency Website Specialists
Aug. 2013 - Aug. 2014Lexington, Kentucky Area• Manage workload and work flow for the agency team
• Integrate systems expertise with other functional areas of the marketing department to streamline processes and enhance functionality and customer experience across all channels
• Conduct quarterly workshops with sales team to communicate new enhancements, new business needs, and areas for improvement
• Coach and assist sales representatives with B2B Website options, functionality, and presentation
• Assist with bid specs, writing in specific elements in to bids to ensure bid award
• Work directly with system developers to implement plans to accommodate new business and train personnel on new functionality
• Develop and implement plans for new acquisition integrations, both on the IT side and functionally within the Agency Website Specialist department
• Identify and report B2B and Uniform Program-related issues or areas of improvement to IT team, work with developers on solutions, test and monitor new enhancements to ensure proper performance
• Prioritize tasks based on business needs or time-sensitive/critical circumstances
• Seek out new ways to make processes more efficient and system-driven
• Apply previous experience in the Galls Sales department to understand the inter-workings of the customer, the sales process, and general demands placed on the department to help make the B2B transition easier for the reps and the customer
• Work directly with the customer, when necessary, to better understand their specific needs and apply “Counselor Salesperson Training” to these exploratory situations in order to formulate the best solution
Galls, LLCContract Specialist, Contract Management
Aug. 2010 - Aug. 2013Lexington, Kentucky, United States
Galls, LLCManaged Account Representative
Nov. 2007 - Aug. 2010Lexington, Kentucky, United States
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