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Work Background
ConcentrixLearning Consultant
Jun. 2022 - Jul. 2024Barcelona, Catalonia, SpainI tailor my teaching approach to meet the diverse learning styles of our employees.. I strive to create meaningful and innovative learning experiences that are engaging and hands-on. I gather input from both management and staff to address issues and strive for a positive outcome.
I collaborate with partners to create personalized solutions that enhance engagement. I liaise with stakeholders and collect materials from SMEs to equip teams with the necessary knowledge and abilities. I locate trainers and apply my expertise in Global Learning to cater to different learning styles.
I track training progress, create evaluations, and gather feedback to improve delivery. I offer comprehensive training solutions for success. objective is to equip everyone involved with the necessary tools and knowledge to achieve success.
ConcentrixTraining Manager
Dec. 2021 - Jun. 2022Berlin-WFHI develop and optimize training programs, conduct global sessions, and create educational materials and processes as a Training Manager.
I organize Sales Training for over 700 team members and provide ongoing learning opportunities for all sales professionals to ensure success. I also monitor and report on the effectiveness of E-Learning training programs and conduct an initial needs analysis. Additionally, I have launched a new Nesting structure and led a team of seventeen Sr. Trainers and three supervisors. As a liaison between sales and other departments, I improve customer and product success through coordinated training and execution of sales activities across all channels.
I became Master Trainer certified.
ConcentrixSales Operations Manager
Mar. 2021 - Mar. 2022Providing leadership and support to the growth of three different lines of business across eight other countries
Manage a team of nine team leaders
Assist with developing and implementing various operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
Presented recommendations to senior management for strategic decision-making making, operational changes
We are defining and implementing the company sales targets, compensation strategy and ongoing calculations alongside the business stakeholders.
Easy Digital AgencyBusiness Partner
Sep. 2020 - Mar. 2021Barcelona, Catalonia, Spain
Business Tailor ConsultingBusiness Manager
Jun. 2019 - Mar. 2021BarcelonaIn this role I design and boost customer service experiences to increase customer satisfaction and ROI. Perform competitor analysis and recognize new opportunities for market share growth. Set quarterly targets to boost productivity and achieve KPIs. Analyse sales and financial performance to create prospects while discovering areas requiring improvement. - Boosted market penetration and formed new business opportunities that resulted in the acquisition of new business. - Created a systematic, sustainable acquisition strategy that evolved with new trends and changes which resulted in the acquisition of 20 clients within 12 months. - Accommodated expandability by developing apps and webs for Small and medium-sized enterprises (SMBs) globally
Teleperformance SpainOperation and Sales Manager
Nov. 2017 - Apr. 2019Barcelona Area, SpainWithin this role, I managed the relationship and operations with the google project management team. Implemented, coordinated, and monitored strategic plans created by the sales team to increase sales. Established and executed strategic direction spanning sales channels and customer segmentation. Built and maintained concrete customer relationships with major accounts. - Respected as a strong people leader excellent at building, developing, and mentoring teams, and championing business development initiatives. - Improved productivity and overall revenue growth by recruiting and leading a team of two team leaders and fifteen Account strategists, and Agency Developments Managers. - Planned sales activities, surveys, and customer/prospect contact to realize agreed business aims, including costs, sales, and productivity.
- Increased revenue and performance of Google's Digital Marketing Agencies across Italy and Israel by 80%.
● Hiring, leading and motivating a team of two team leaders and fifteen Account strategist and Agency Developments Managers
Rentals UnitedRegional Sales Director
Apr. 2017 - Nov. 2017Barcelona Area, SpainAs a Regional Sales Director, I headed direct sales business activities, responsible for organizational structure, sales planning, and overall execution. Oversaw the overall guidance of the Regions France, Italy Spain Portugal.
- Defined and executed strategic partner sales plans. Contributed to industry events through presentations. - Maximized growth potential within the region. Prepared and submitted sales reports to senior management.
- Leveraged strong communication skills and business relationships to onboard new clients with major business. - Initiated and maintained concrete business relationships with key accounts and decision-makers to create avenues for the identification of potential opportunities for sales and revenue generation. - Exhibited expertise and leadership qualities by developing and managing ten sales representatives and account managers that championed business development initiatives.
Accenture- Facebook Operations & Sales Manager
Jan. 2017 - Mar. 2017County Dublin, IrelandWithin this role, I implemented, coordinated, and monitored the sales strategy of the department. Conceived and implemented sales strategies, competitive market performance, and customer acquisition. Controlled targets and budgets. Applied sales processes to improve efficiency, cost-effectiveness, service levels, and customer retention. Optimized sales volume and profitability by identifying leads. Engaged with different stakeholders to optimize and scale operations while driving customer experience.
- Expanded revenue and performance of Facebook's Digital Marketing Agencies across the UK, Ireland, Czech Republic, and Romania by 80%. - Reduced the gravity of business challenges by proactively identifying and settling complex issues through strategic communication and implementation of crisis management plans. - Increased capacity to adopt new sales methods by hiring, heading, and motivating a team of two team leaders and 50 Facebook marketing experts. - Conceived and enhanced internal procedures to improve productivity and empower employees.
AccentureTeam leader- global Marketing Expert
Aug. 2016 - Jan. 2017• Manage a high performing team of Account Managers across 2 languages
• Support the department' operations providing marketing strategy on weekly and quarterly base
• Manage K Pi's , ensure deliverable are exceeded and revenue is achieved
• Develop, coach and manage inside sales team to ensure operational excellence
• Performance Management, People Management, Transition Management
• Recruitment, Quality Management, Policy communication • POC for training and quality current and future plans
eBay MarketplacesSecond Level of Support Team Leader
Oct. 2014 - Aug. 2016DublinAs a team leader, I monitored team performance and ensured the achievement of individual and team KPIs. Initiated and implemented critical operational processes and projects. Increased employee commitment, satisfaction, efficiency, and continuous development by coaching and developing individual team members. Effectively collaborated with the internal and partner teams, as a result, steered progress and achieved results.
eBay AdvertisingTrust and safety and Merchant Support Operation customer solution agent
Jan. 2014 - Oct. 2014DublinAs a Policy Advertising Consultant, I monitored eBay advertising listings for Italian and UK- Ireland customers. I also worked on various projects, creating PowerPoint presentations to present ideas. Provided support and troubleshoot/de-escalated any challenges encountered. Assisted with the improvement of sales and visibility on the site. Delivered exclusive service to eBay members and the platform to address concerns timely manner. I ensured site safety and cleared any counterfeits . Eliminated Infringing item, protected Trademark and Copyrights proprietors. Educated members on eBay policies. Provided feedback and solutions on emerging issues on the site. Achieved and exceeded quality customer satisfaction target (Monthly/Quarterly Bonus Related). Acquired comprehensive understanding of customer priorities and discovered key improvement areas.
Arvato FinanceAdvertising Operations -SME Google AdWords
Apr. 2012 - Jan. 2014East Point Business ParkWithin this role, I supported all colleagues with queries of all EMEA Countries on different subjects. I was recognised as the quality coach within the Italian team: evaluated interactions (phone, email, chat) and provided one-on one feedback to colleagues with varied seniority levels. Assisted end users of online advertising via phone, emails and chat support. Acknowledged and settled escalated calls, complaints, questions, and queries as necessary. Implemented creative ways to drive account development at scale, improve client relationships and increase revenue by up selling and promoting other Google products as Analytics for website tracking and conversions Created Google AdWords campaigns and Google Analytics accounts and valuating performance. Provided multilingual support in English, Italian and Spanish
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