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Work Background
The Ritz-Carlton, Washington, D.C.Assistant Food and Beverage Operations Manager
Sep. 2023Washington, District of Columbia, United States-Maintain operation with 3rd party restaurant and bar within the same property -ensure consistency of standard and service -process billing accordingly daily -weekly meetings to discuss operation and goals
-Manage and handle banquet events/meetings/weddings ranging from 15 to 700 guests and up to 35 staff members -keeping up with event timelines according to run of shows -coordinate proper sequence of service with team leads -maintain constant communication with kitchen for plate up and pick ups
-Interview new applicants
-Ensure constant availability of operational supplies for smooth operation
-Draft schedule on a weekly basis, ensuring good balance between operational needs and manhours
-Review, audit and process weekly timecards for payroll
-Attend weekly labour critique meetings
-Learn managerial functions of MICROS and how it works alongside Mobile Dining(online ordering)
-Create and setup Pop-Up Amenity and Snack shop
-Partake in F&B lobby activations/engagers with guests
Maradiva Villas Resort & SpaActing Sales Officer
Jun. 2023 - Sep. 2023Flic-en-Flac, Black River, Mauritius-Created, edited and dispatched annual rates for tour operators
-Ensured reliable, relevant and contractual information regarding the property is being published and communicated
-Organised visits with representatives, travel agents and tour operators to better understand the product and services
-Ensured that the correct rates are being used by the according market segment
-Created, maintained and updated tour operators, travel agent and bed banks database
-Liaised with tour operators and partners regarding upcoming and current packages, and special rates
Sands Suites Resort & SpaActing Sales Officer
Jun. 2023 - Sep. 2023Flic en Flac, Black River, Mauritius-Created, edited and dispatched annual rates for tour operators
-Ensured reliable, relevant and contractual information regarding the property is being published and communicated
-Organised visits with representatives, travel agents and tour operators to better understand the product and services
-Ensured that the correct rates are being used by the according market segment
-Created, maintained and updated tour operators, travel agent and bed banks database
-Liaised with tour operators and partners regarding upcoming and current packages, and special rates
Maradiva Villas Resort & SpaFood and Beverage Supervior
Sep. 2022 - Jun. 2023Flic-en-Flac, Black River, Mauritius-Assisted the Food and Beverage Manager with administrative and operational tasks
-Liaised with the General Manager regarding events, purchase of new material and equipment, and menu pricing
-Illustrated the progress of the department on a power point for monthly HOD presentation
-Attended management morning meetings to follow-up on operational opportunities and guest requirements/requests/preferences
-Overlooked, ensured and assisted smooth operation of 4 restaurants and 2 bars
-Followed up on maintenance and housekeeping related work orders of each department daily
-Emphasized on good practices and maintained consistency of setups and mise en place
-Maintained cleanliness and upkeeping of all outlets and equipment
-Relaunched, reconceptualized and planning of a new beach restaurant
-Actively interacted with guests for feedback on their stay and experience at the resort
Maradiva Villas Resort & SpaFood and Beverage Coordinator
Jan. 2022 - Sep. 2022Flic-en-Flac, Black River, Mauritius-Liaised with kitchen Chef regarding restaurant menus and new additions
-Created proposal for weddings, private dinners, and meetings
-Kept track of daily guest dietary restrictions and to communicated them
with restaurants and kitchen
-Ensured that operation abided to SGS and HACCP guidelines
-Format and layout of menus and ensured they are neat and presentable to guests daily
-Communicated with appropriate departments to delegate tasks during events or during preparations
-Recorded daily and monthly revenue of the department, determined budget and revenue per guests
-Followed up with suppliers regarding purchase orders
-Followed up on wine inventory and sale
Maradiva Villas Resort & SpaGuest Relation Officer
Sep. 2021 - Jan. 2022Flic-en-Flac, Black River, Mauritius-Greeting and farewell of guests whilst abiding to the sanitary protocols
-Ensured that arrival and departure letters are handed to guests daily
-Liaised with the appropriate departments pertaining to guest needs
-Followed-up on upcoming events to communicated to concern departments
-Made bookings and reservation according to guest requirements
Booking.comCustomer Service Advisor
Jun. 2021 - Sep. 2021Ebene Mauritius-Assisted guests with their reservation (modification, cancellation, special request)
-Liaised with properties to find solutions and follow up regarding guest requests
-Confirmed reservation details with both guests and properties
-Communicated with guests and properties to modify, make special requests, or cancel reservation while abiding to active policies
-Mediated with guests and properties to make sure that payment have been carried out as per the policies applied
-Followed-up on refund requests with properties on behalf of guests
-Assisted guest in finding alternative accommodation pertaining to issues with previous properties
JW MarriottFront Desk Agent
May. 2019 - Mar. 2020Denver, Colorado-Familiarization with PMS and MARSHA
-Performed check-in and check-out of guests
-Performed night audit
-Allocated/upgraded rooms of guests according to their Bonvoy membership tier
-Balanced the room inventory during oversold situations
-Trained new associates
-In charge of Concierge Lounge during operational hours
-Verified that in-house guests profiles have a valid credit card attached
-Trained with Supervisors and Concierge to better understand their duties and role
-Ensured welcome gift are given to Bonvoy top tier members
-Handled operator and guest services duties
-Handled porter duties when needed
-Made reservations according to guest needs and preferences
Maradiva Villas Resort & SpaManagement Trainee
Mar. 2019 - Apr. 2019Flic-en-Flacq, MauritiusHousekeeping
-Performed villa cleanliness inspection prior to check-in of guests
-Assisted housekeeping attendants in making-up arrival, occupied and departed villas
-Kept record of daily amenities used in villas
-Assisted supervisor in daily tasks
Maradiva Villas Resort & SpaManagement Trainee
Feb. 2019 - Feb. 2019Flic-en-Flac, Black River, MauritiusFood & Beverage
-Organised corporate dinners, private dinners, hosted dinners, birthday events and conference meetings
-Coordinated with the Kitchen team to make event proposal for guests
-Performed dinner bookings for in-house and non-resident guests
-Followed-up on upcoming, on-going, and previous events
-Proposed and advised guests on different offers and upselling
-Prepared requisition for each outlet daily
-Partially handled employee schedules and tallying monthly attendances
-Ensured that all outlets had clean and updates menus at disposal
-Performed hygiene inspections in all outlets and kitchen
-Ensured the distribution of daily, weekly, and monthly record sheets
Maradiva Villas Resort & SpaManagement Trainee
Jan. 2019 - Jan. 2019Flic-en-Flac, Black River, MauritiusFront Office
-Learned the operations of HMS (PMS)
-Performed welcoming, check-in, check-out and farewell of guests
-Performed resort orientation during check-ins
-Handled cashier desk and cashier transactions
-Handled operator duties
-Attended guest inquiries and advised/responded according to their demands and needs
-Typed and printed arrival and departure letters for each guest daily
-Followed-up on in-house guest amenities and checked-out guest receipts
-Coordinated with appropriate departments according to guest requirements
Sun ResortsGuest Relations Officer
Feb. 2018 - Jun. 2018Flic-en-Flacq, Mauritius-Performed welcoming of guests and resort orientation
-Ensured all guest amenities were placed in rooms accordingly
-Attended guest inquiries and advised accordingly
-Performed payment and bill settlement
LUX* Resorts & HotelsBarista
Jun. 2017 - Dec. 2017Mauritius-Responsible for cold/soft beverage preparation
-Performed table service
-Performed open and closing of cold/soft beverage section
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