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Work Background
CloudServusDirector, Special Projects
May. 2024 - Nov. 2024Austin, Texas, United StatesManage special projects for CloudServus to enable continued growth.
General MotorsSr IT Manager, Core Network Delivery
Oct. 2020 - Jul. 2023Austin, Texas, United StatesLeading the team responsible for the delivery of core network configurations that enable business continuity and resiliency for GM globally. This includes all critical manufacturing, corporate, and customer care applications.
General MotorsSr IT Manager, Voice, Transport, and Collaboration Engineering
Sep. 2019 - Oct. 2020Austin, TexasLead the team responsible for the design, deployment, and maintenance of the IP Telephony, Conferencing, Real-Time Collaboration, as well as the in and outbound telecom circuit connectivity for GM globally. My team enables collaboration between GM’s globally dispersed workforce to help with designing and building the world's best vehicles.
General MotorsIT Manager, Real-Time Collaboration
Feb. 2016 - Sep. 2019Austin, TexasLead the team responsible for the design, deployment, and maintenance of the IP Telephony, Conferencing, Web Collaboration, and Instant Messaging infrastructure that enables GM’s corporate workforce in designing and building the world's best vehicles.
General MotorsUnified Communications Engineer
Mar. 2013 - Feb. 2016Austin, Texas AreaResponsible for designing and overseeing the deployment of the IP Telephony, Conferencing, Web Collaboration, and Instant Messaging infrastructure to support GM’s global workforce in designing and building the world’s best vehicles. - Led the deployment of the largest Skype for Business implementation on a 100% virtualized platform. The infrastructure supports instant collaboration for over 140K GM employees in more than 40 countries. Functionality includes instant messaging, voice and video calling, and content sharing for PCs, Macs, and mobile clients. Additional features provided enable collaborations with outside partners as well as connectivity to GM's external partners.
- Established the operations structure for all levels of support from the Global Service Desk to engineering escalations. Created processes and documentation for teams to provide support and training for Skype for Business.
- Enabled and configured Skype for Business for over 140K GM employees and provided engineering and operations support throughout the deployment.
- Enabled over 20K users for Enterprise Voice.
- Created a library of PowerShell scripts to facilitate user account validation, troubleshooting, and user provisioning.
- Deployed the initial pilot environment for Lync 2013 and Skype for Business which demonstrated the improved experience over the Cisco WebEx Connect client.
- Evaluated all new releases of Cisco collaboration software and provided guidance for user experience enhancements. Worked with Cisco to improve the WebEx Connect client instead to ensure advancement and improvement of the tool.
- Fully engineered and deployed telecom systems for the new Arizona Innovation Center. This included migrating 150 users from a temporary site and deploying all conferencing equipment, desk phones, and softphones at the new site to accommodate up to 1000 users.
Hanger Orthopedic GroupSr. Systems Engineer
Jul. 2010 - Aug. 2012Senior engineer responsible for infrastructure services with a focus on Active Directory, Exchange, and Lync Unified Communications.
Rackspace Managed HostingDirectory Services Engineer
Feb. 2009 - Jul. 2010Engineer responsible for Microsoft Active Directory authentication and authorization infrastructure for internal IT services.
Dell, Inc.System Engineer
Jun. 2002 - Feb. 2009Responsible for managing Dell's identity and authentication infrastructure which includes Active Directory, Oracle Federation, and eDirectory applications.
Center for Space PowerNetwork Admin
Jan. 2000 - Jan. 2002
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