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Work Background
AmazonAccount Management & EDI Specialist
Mar. 2019 - Sep. 2024Barcelona y alrededores, EspañaVendor Account Management & Electronic Data Interchange Specialist.
Managed vendor’s accounts & catalogs for ES market including catalog, data and costs updates.
Experienced with vendors supply processes which includes purchase order management, shipping logistic, payments, etc.
Integrated AS2, VAN &SFTP connections and EDIFCT, XML, X2 & API messages for EDI.
Technical troubleshooting, analysis, problem solving and resolution to guarantee reliable operations.
In February of 2020 successfully implemented shortcuts and annotations templates for EDI cases which leads into a faster and more efficient resolve rate.
AmazonAccount Management
Mar. 2019 - May. 2019Barcelona, Catalonia, SpainManaged vendor’s accounts & catalogs for ES market including catalog, data and costs updates.
Experienced with vendors supply processes which includes purchase order management, shipping logistic, payments, etc.
H&MAccount Manager & Social Media
Jun. 2017 - Feb. 2019Barcelona, SpainManaged social media channels through Adobe Marketing for tendency and inquires via Facebook, Twitter and Instagram.
Implement meetings between the customer care department team to improve the quality and timing for compensation and logistic issues. This lead into a better and faster service for customers purchasing online improving this type of sales.
Booking.comAccount Manager
May. 2016 - Jun. 2017Barcelona y alrededores, EspañaManaged client escalations and follow-ups for both, English and Spanish speaking clients; provided compensations where required.
Assisted in the project of tracking and reduction of refund cases, which in return, allowed the service team to focus on inbound calls for faster response times.
Liaised with various teams internally and externally with Booking.com partners for provision of seamless service.
Engel & Völkers BarcelonaReal Estate Sales Associate
Mar. 2016 - Aug. 2016Barcelona y alrededores, EspañaManaged Rentals for several areas in Barcelona on individual level and supporting other sales agents.
Managed the Properties and client acquisition through “E&V Farming App”.
Managed and validated the System updates to be posted on various websites: Idealista, E&V Site and other platforms.
“E&V GG Life Magazine” in “Eixample” Area of Barcelona by contributing to the content about neighbourhoods and the lifestyle in Barcelona.
Assisted with distribution of the magazine around the city which in return has increased the number of leads.
m+m Architecture studioProject Manager
Jan. 2014 - Jan. 2015Buenos Aires, Argentina y Punta Del Este, UruguayInterior design project management & furniture design | Buenos Aires
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Supervision of the design project from inception to completion.
Making decisions, tasks delegation to other members of the team, and stepping in to assist when areas of the project request it. Creates daily/ monthly action plans, including partner collaboration for possible eventual projects.
Weekly progress meetings with the client, keeping in contact with the customers to establish good relationships and increase customer satisfaction. Create and maintain a positive environment and help keep up everyone's energy level and excitement about projects, in the hopes that it will improve design team's effectiveness and overall performance. Planning, organizing, and managing pay off in the form of a completed project and happy customers.
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