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Work Background
Pittsford Federal Credit UnionMember Service Representative
Dec. 2022 - Apr. 2023Process financial transactions and service requests in branch
Recording detailed accounting records
Daily branch vault balancing
Timothy Patrick’s Irish RestaurantPart-Time Server
Jul. 2021 - Mar. 2023Worked as lead server for scheduled shifts, keeping everyone on task, and ensuring a high level of customer service
Open and close tasks consisting of food preparation, financial reconciliation, and beverage temperature checks
Displayed close attention to detail by monitoring customer experiences and ensuring their expectations were met or exceeded
PaychexFlex Forward Upgrade Supervisor/Business Solutions Representative
May. 2015 - Jul. 2018Assist employees with meeting personal development goals
Assist manager with development goals and improvement strategies to achieve operational objectives
Hire and facilitate training for new and continued education for current employees
Implemented new procedures and software solutions
JP Morgan ChaseCustomer Assistance Home Retention Specialist
Jun. 2011 - May. 2015Serve as a single point of contact to attorneys and homeowners interested in loss mitigation to avoid foreclosure in an active or inactive bankruptcy status
Regularly review accounts to determine foreclosure status and possible postponement needed based on Judicial/Non-Judicial state guidelines
Communicate foreclosure status to homeowners, advise of next steps, answer questions
Assist in problem resolution: Research customer loan issues to determine resolution needs
Delta Sonic Car Wash & Detail ShopAdvanced Sales Advisor and Corporate Trainer
Aug. 2005 - Jun. 2011Hands on train entry level job functions to new employees
Teach new-hire weekly orientations
Monitor sales and communicate feedback to help maintain sales goals and objectives
Facilitate testing
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