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Work Background
Member Service Representative
Pittsford Federal Credit UnionMember Service Representative
Dec. 2022 - Apr. 2023Process financial transactions and service requests in branch Recording detailed accounting records Daily branch vault balancing
Part-Time Server
Timothy Patrick’s Irish RestaurantPart-Time Server
Jul. 2021 - Mar. 2023Worked as lead server for scheduled shifts, keeping everyone on task, and ensuring a high level of customer service Open and close tasks consisting of food preparation, financial reconciliation, and beverage temperature checks Displayed close attention to detail by monitoring customer experiences and ensuring their expectations were met or exceeded
Flex Forward Upgrade Supervisor/Business Solutions Representative
PaychexFlex Forward Upgrade Supervisor/Business Solutions Representative
May. 2015 - Jul. 2018Assist employees with meeting personal development goals Assist manager with development goals and improvement strategies to achieve operational objectives Hire and facilitate training for new and continued education for current employees Implemented new procedures and software solutions
Customer Assistance Home Retention Specialist
JP Morgan ChaseCustomer Assistance Home Retention Specialist
Jun. 2011 - May. 2015Serve as a single point of contact to attorneys and homeowners interested in loss mitigation to avoid foreclosure in an active or inactive bankruptcy status Regularly review accounts to determine foreclosure status and possible postponement needed based on Judicial/Non-Judicial state guidelines Communicate foreclosure status to homeowners, advise of next steps, answer questions Assist in problem resolution: Research customer loan issues to determine resolution needs
Advanced Sales Advisor and Corporate Trainer
Delta Sonic Car Wash & Detail ShopAdvanced Sales Advisor and Corporate Trainer
Aug. 2005 - Jun. 2011Hands on train entry level job functions to new employees Teach new-hire weekly orientations Monitor sales and communicate feedback to help maintain sales goals and objectives Facilitate testing

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