The Gleneagles HotelRetail Assistant
Apr. 2019 - Oct. 2019Gleneagles• Responsible for supervising tee times throughout the day, ensuring that all guests received suitable briefing and were happy and engaged positively throughout their time at Gleneagles.
• Developed skills in communication whilst demonstrating various sales techniques; allowing customers to develop an understanding of each the product. • Spent time working on account and event management; responsibilities included checking the final account for end of each day, processing a detailed report for the finance team, organising clients on day needs and requests.
• Required working quickly and efficiently under pressure, whilst prioritising customer satisfaction.
• Worked effectively as part of a team of staff, and communicated the necessary tasks to colleagues throughout each shift.