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Work Background
ResideoInside Sales A Manager Quebec/Maritimes and Caribbean Islands
May. 2022 - Jun. 2024United States, DallasInside Sales A Manager Quebec/Maritimes and Caribbean Islands
Snap OneAccount Manager & Marketing Coordinator, Europe & Middle East
Mar. 2020 - May. 2022FrankfurtSnap One is part of Resideo. Coordinate Snap One Go-To-Market strategy in Europe and the Middle East. Manage and enrich account relationships across Snap One’s core A/V, security, control, networking, and remote management products. Drive sales within the assigned regions and follow through on new business opportunities, supporting Snap One’s sales objectives and growth targets.
SIEDA GmbHSales Manager
May. 2019 - Feb. 2020Kaiserslautern, Rheinland-Pfalz, DeutschlandAccountable for growing SIEDA Software Product business with SAAS solutions. Key Accomplishments: Created, enhanced, and maintained reporting, forecasting, and analysis to support and drive revenue growth. Developed business plans, sales processes, and strategies for ensured attainment of company sales goals and profitability.
FedExInside Sales Supervisor
Aug. 2018 - Apr. 2019FedEx Trade Networks - Air & Sea Freight WorldwidePlanned, organized, and oversaw the daily activities of Inside Sales Account Representatives to ensure that the team is focused on existing customer retention and achieving new revenue sales goals. This included ensuring compliance with team procedures and measurement of KPIs
Key Accomplishments:
Provided support to the Sales Representatives in working with global operations teams and other internal support departments to implement new customer business and provide existing customers with requested information or problem resolution.
Assisted Sales Representatives in achieving and exceeding sales goals by helping them effectively manage their time, incoming leads, and opportunity pipeline to increase new business closes.
Ensured that Sales Representatives are engaged with their aligned FedEx Services Business Sales teams to establish relationships and promote collaboration.
Tracked, measured, and provided reporting on team Service Quality Indicators (SQI s) and Key Performance Indicators (KPI s).
Provided departmental training. Conducted regular team meetings.
I was also responsible for outsourced outbound sales campaigns with the target to create new business with new B2B business.
SenstarInside Sales Manager Europe
Sep. 2016 - Aug. 2018Hanau, Hessen, DeutschlandAs a liaison between marketing and internal development departments, I ensure brand consistency for this global leader in Intelligent Video Management (IVM) products and services. In addition, I support distributors by developing strategic and tactical marketing programs and coordinate deadlines for product launches across departments. I track and report sales metrics, receive and process worldwide orders, and ensure compliance to company and industry standards and policies. Key Accomplishments: Earned bonus performance excellence. Continually strengthened both B2B and B2C relationships by ensuring culture of open communication among teams and partners. Successfully recommended sales administrative enhancements that improved metrics.
MOBOTIX AGInternational Inside Sales Manager Italy & Malta
Sep. 2014 - Sep. 2016I was promoted to this role to support line of business growth and drove customer relationship development for this company offering IP network camera technology and commercial-grade Ethernet security cameras for the industrial marketplace. I administered training budget and coordinated regional sales force. Key Accomplishments: Increased turnover and consistently reached demanding KPIs. Recognized with bonus for exceeding sales goals by Orchestrated regional trade fairs, as well as training and marketing events Developed successful marketing campaigns to support business channel and vertical markets. Created contact lists and made follow up calls to reinforce initial contacts. Delivered expertise for post-processing and maintenance procedures for CRM project pipeline. Earned reputation as SME for customer logistical and product questions.
MOBOTIX AGInternational Customer Service/First Level Support
Sep. 2011 - Aug. 2014I delivered direct support to customers in Italy, France, Germany, Canada, United States, the UK, and Ireland via phone and chats, as well as managed administrative functions using the CRM system and created service tickets. Key Accomplishments: Built and managed proactive and service-oriented support to German, French, Spanish, and Italian and Englisch-speaking customers. Delivered exemplary service and consistently resolved issues at point of contact, resulting in high satisfaction and retention rates.
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