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Work Background
HCLTechNA Solution Director
Nov. 2021 - Apr. 2024Toronto, ON► Responsible for delivery revenue upwards of $6M & improving program and process governance, client engagement and relationship management for 4 key Fortune 500 accounts.
► Lead and provide strategic guidance to the Microsoft Business Apps and SI solution delivery teams.
► Supported the business and pre-sales team by implementing solutioning and delivering best practices.
► Manage the Dynamics F&O PM team for North America & the overall ERP team capacity planning.
JewelesFounder / Director IT
Jan. 2017 - Jan. 2021Brampton, ON► Completed a dual MBA from two top-tier universities.
► Launched an e-Commerce venture – www.jeweles.ca - a home décor and wellness store
AvanadeGroup Manager – Delivery Management
Jan. 2016 - Jan. 2017Mississauga, ON► Developed, implemented, and maintained appropriate delivery management controls, governance.
structures and monitoring to ensure on-time, on-budget and quality outcomes for programs and projects.
► Saved 1,125 hours weekly with a Robotic Process Automation using Blue Prism.
► Generated net new revenue of $3M by implementing a UCaaS (SaaS-based communication service) solution with enhanced Skype features, functions and scalability as well as integration with Office 365 for a major telecom company.
► Managed the relationship and activities of 3rd party vendors.
► Partnered with the pre-sales team for effort, delivery models, team structure and project schedules.
IBMSenior Project Manager – Complex Programs and Migrations
Jan. 2010 - Jan. 2016Markham, ON► Managed a portfolio of high priority, high visibility complex programs and projects for some of IBM’s largest clients. Earned an award-winning track record for project delivery and vendor management.
► Led and managed a 20-member team in a 3-year digital transformation program involving Hybrid Cloud, Dynamics AX, and a mobile solution including creating a new strategy, developing vendor relationships and building capacity. ► Managed a team of 10 in the automation/enhancement of car washes for SUNCOR to generate analytics & enable remote monitoring by mining, analysis and translation of data from sensors in the car washes.
► Implemented a multi-source, multi-vendor subcontracting model, reducing project costs by 75%.
► Supported the pre-sales team with solutioning, IT strategy, and ITSM best practices helping facilitate proposal developments winning 4 out of 5 bids valued at $28M.
SyntelSenior Release Manager
Jan. 2009 - Jan. 2010Toronto, ON► Implemented 3 releases ($3 - $7M budget) for a major North American Insurance client.
► Responsible for planning, scheduling, QA, implementation, and post-implementation stabilization activities.
NTT DATASenior Project Manager
Jan. 2006 - Jan. 2009Toronto, ON► Successfully generated revenues of $4.5M+ by directing the supply chain portfolio, the annual Clarity program, and the Lawson upgrade for a major pharmaceutical client. ► Led the implementation of releases ranging from $7 - $11M across the ETL spectrum on the mainframe, UNIX, java, C++ and the web for a major insurance client. ► Established new governance processes and managed the relationship with the client’s vendor SunGard.
► Managed vendors & mentored up to 9 project team members.
Fidelity InvestmentsProject Manager
Jan. 2005 - Jan. 2006Gurgaon, IN► Led the delivery of mainframe-based client data warehouse portfolio, DevOps, and PMO support.
► Reduced support costs by over 50% by reducing the MTBF by 85%.
► Reduced MTR by 37% leading a production team on UNIX / MVS platforms and increased system by 35%.
NIIT TechnologiesProject Manager
Jan. 2002 - Jan. 2005New Delhi, INDIA► Headed a team of 18, providing service delivery and production support on the IBM S-390 Mainframe platform for a major insurance client.
► Headed a team of 5 to manage the transition of 4 of the client’s sales applications on IBM S-390 Mainframe followed by 24x7 production support in an onsite offshore model.
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