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Work Background
MegaGen AmericaAssociate Sales Representative/ Customer Support
Jun. 2023 - Dec. 2024Florida, United States• Acted as the primary point of contact for assigned sales reps and regional managers, assisting in the sales cycle from initial inquiry to close of business.
• Maintained and enhanced relationships with existing customer base, collaborating with outside sales team to provide product solutions and price quotes.
• Generated new sales opportunities from phone & email inquiries, providing technical support and maintaining a strong level of product understanding.
Eruption Consulting, LLCCompany Owner
Mar. 2023Gainesville, Florida, United StatesHelping dental professionals reach their fullest potential on individual and team levels to exceed goals in both practice revenue and quality patient care by focusing on mindset, culture, and systems.
Dentures Today, Inc.Regional Practice Manager
May. 2022 - Mar. 2023Florida, United StatesManage clinical/admin teams in 4+ practice locations- Oversee daily operations, managing budgets, and setting and meeting performance objectives, managing P&L. Recruiting, training, and supporting office managers/treatment coordinators, as well as, conducting regular performance appraisals. Developing and implementing business, marketing, and advertising plans.
Assist in HR duties and payroll.
Culture Index trained.
DandyLaunch Trainer
Mar. 2022 - Jun. 2022New York, New York, United StatesTaught and helped create curriculum to and for our stake holders and educated them on how to use our next-generation dental technology- specifically the Trios IOS and the Dandy web portal (SaaS).
Provided instruction to groups of up to 1-10 staff members via Zoom and Google Meet.
Researched and recommended new training strategies to improve course agendas and materials.
Worked closely with other functions to create new systems and processes as company scaled.
Worked with new clients through the first several patient cases to insure a positive experience and smooth digital work flow through chat and TeamViewer.
Acted as a mentor to new trainers during their onboarding process.
Was the first trainer in Dandy history to run solo trainings within 5 days of onboarding.
Dentures Today, Inc.Business Systems Manager/Project Manager
Jan. 2022 - Mar. 2023Boynton Beach, Florida, United StatesManage/supervise the set-up of new offices including but not limited to creating new accounts with supply vendors, ordering initial office/dental supplies and equipment, and registering radiographic equipment with the state.
Provide onsite and remote clinic support throughout assignment, pre & post-close through systems conversion, practice stabilization, and hand-off to leadership. Actively participate in assessing and creating a comprehensive onboarding and integration plan for acquired practices and actively participate in the screening of new talent candidates in collaboration with the Company’s Human Resource team. Manage and achieve the operational transition of acquired offices by documenting and completing set integration objectives to create cohesiveness with corporate protocols. Maintain a directory and inventory of training materials, ensure all resources are current and accurate and coordinate the creation of new materials as needed.
Provide/coordinate training of new & existing practice teams on processes and systems. Develop and maintain a schedule of preferred vendor relationships including the negotiation of group pricing and discounts.
Coordinate the implementation and management of business services delivered to or managed for the practices. Facilitate and implement training and curriculum to help clinics maximize their financial and operational results, office workflow improvements, and systems. Interact and communicate with a varied spectrum of individuals and maintain a positive and professional demeanor in challenging situations.
Biotech Dental USADigital Specialist
Apr. 2021 - Mar. 2022Englewood, New Jersey, United StatesTrained sales reps, and dentists/ dental teams on all Biotech Dental products (both virtually and on-site) to include: Nemotec Smile Design/Implant planning software, IOS (Shining3D), ATP38 (Photobiomodulation LLLT).
Handled customer service for offices once training was completed.
Helped organize and run implant (Kontact implant system)/PRF courses for professional CE at the SmileFaith Clinic in New Port Richie, FL.
Helped educate on and demonstrate Biotech products at dental trade shows.
Developed training materials/ programs for the Shining3D IOS and ATP38.
Worked on development and BETA tested supplier ordering portal for clear aligners (US distribution of Sm:)ers clear aligners).
Dentures Today, Inc.Care Consultant- Inside Sales
Oct. 2020 - Apr. 2021Handled inside B2C sales for my region (north central and central FL).
Was contracted by Dentures Today to consult for outside dental companies serving senior living facilities across the SW states to market and sell dental services and dental insurance within the senior living space.
Piedra DentistryOperations Manager
Jan. 2012 - Dec. 2020Gainesville, Florida AreaManaged three separate dental teams, private practice and mobile clinics in the senior living sector.
Started from the ground up, mobile dental service for local CCRCs and helped educate facilitators on the importance of oral health and hygiene within the senior demographic.
Coordinated scheduling for main practice location and senior living sites.
Acting point of contact for Human Resource needs, payroll, PTO, licensures, certifications, and credentialing, OSHA, and HIPAA.
Acting point of contact for Digital/Print/Social Media marketing.
Trained/Onboarded new administrative/clinical team members.
Organized and facilitated staff meetings and led daily huddles.
Insurance/ Dental Membership specialist- in charge of submissions/inquiries/appeals.
Created in-house dental membership and converted private practice to 100% fee-for-service.
Reconciled Accounts Receivable/ Collections/ Accounts Payable.
Set, Met/Exceeded monthly production/collection goals.
Successfully managed production to exceed yearly goals.
Set monthly supply budget and successfully kept supply expenses under 3% of yearly production for 9 consecutive years.
Point of contact for dental sales reps.
Proficient with Excel, Word, PowerPoint, Dentrix, and EagleSoft.
Dental Assistant with over 20 years experience- Implant Assistant to Dr. Carlos Piedra/ chairside assisted as needed for restorative procedures. Responsible for taking CT scans for implant cases.
Complete Mobile Dentistry, Inc/Complete Dental Staffing, LLCProject Manager Team Lead
Jan. 2008 - Dec. 2013Sun Prairie, Wisconsin, United StatesMobile military dental event project manager- staffed events, coordinated event logistics with military point of contact, made staff travel arrangements: flights, rental cars, and hotels while successfully staying within budget. Recruited new doctors and dental staff.
Mobile Military Team Lead- Lead dental exam and treatment events at different military bases around the world. Managed large teams of dentists, dental assistants, and hygienists to run efficient, successful events. Point of contact between company and military personnel.
Responsible for set-up and shipping of dental equipment and supplies. Ran and reported event numbers to military and other contractors. Achieved and maintained Team Lead with lowest number of errors out of over 50 team leads nationwide. Often was requested specifically by military points of contact to return to lead future events.
Shorewest, REALTORS®Real Estate Agent
Jan. 2007 - Dec. 2008Oconomowoc, Wisconsin, United StatesFocus on residential real estate. Experience as both a listing and buyer's agent. 2007 Rookie of the Year in the Lake Country office.
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