Piedra DentistryOperations Manager
Jan. 2012 - Dec. 2020Gainesville, Florida AreaManaged three separate dental teams, private practice and mobile clinics in the senior living sector.
Started from the ground up, mobile dental service for local CCRCs and helped educate facilitators on the importance of oral health and hygiene within the senior demographic.
Coordinated scheduling for main practice location and senior living sites.
Acting point of contact for Human Resource needs, payroll, PTO, licensures, certifications, and credentialing, OSHA, and HIPAA.
Acting point of contact for Digital/Print/Social Media marketing.
Trained/Onboarded new administrative/clinical team members.
Organized and facilitated staff meetings and led daily huddles.
Insurance/ Dental Membership specialist- in charge of submissions/inquiries/appeals.
Created in-house dental membership and converted private practice to 100% fee-for-service.
Reconciled Accounts Receivable/ Collections/ Accounts Payable.
Set, Met/Exceeded monthly production/collection goals.
Successfully managed production to exceed yearly goals.
Set monthly supply budget and successfully kept supply expenses under 3% of yearly production for 9 consecutive years.
Point of contact for dental sales reps.
Proficient with Excel, Word, PowerPoint, Dentrix, and EagleSoft.
Dental Assistant with over 20 years experience- Implant Assistant to Dr. Carlos Piedra/ chairside assisted as needed for restorative procedures. Responsible for taking CT scans for implant cases.