Gabriel Fernandez

Support engineer

Computer engineerCustomer Support RepresentativeEngineerCall CenterITCustomer ServiceHelp Desk SupportCustomer Success ManagerQA EngineerTech Support

Working as a Support Engineer for Microsoft, I have successfully resolved complex technical issues for worldwide enterprises, improving their productivity efficiency based on automation processes. On the customer service side, I have aimed and succeeded at maintaining a 95% satisfaction rate. I have implemented various innovative solutions to optimize operations and have been recognized for my ability to train and mentor junior engineers. I have also played a key role in solving critical issues for several major projects, working alongside CSAM/CSMs from all over the world.

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Work Background

Technical Support Engineer

MicrosoftTechnical Support Engineer

Jan. 2022 - Dec. 2024

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