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Work Background
musQueteerIT Project Manager
Dec. 2023 - Jan. 2025Utrecht, NetherlandsResponsible for leading and overseeing the implementation of Salesforce CPQ (Configure, Price, Quote), DocuSign CLM (Contract Lifecycle Management), and DocuSign eSignature solutions. I manage end-to-end software implementations, utilizing my expertise in Salesforce products and contract management systems to deliver effective solutions for our clients. By collaborating with cross-functional teams, I ensure seamless integration and successful project delivery, enhancing sales, contract management, and signature workflows across the organization. In addition, I focus on understanding client needs and managing complexities related to scope, timelines, and budgets. I work closely with our development and management teams to deliver high-quality service, with a focus on service management and implementing changes that improve processes within the organization.
CloudflightCustomer Relationship Management Manager
Sep. 2022 - Nov. 2023RemoteAs an internal consultant, I am responsible for migrating data from Salesforce and Odoo to HubSpot CRM for the acquired companies, while also managing, configuring, and optimizing the HubSpot CRM platform to support the organization’s sales, marketing, and customer service teams. My role ensures the CRM is customized to meet business needs, delivering accurate customer data, enhancing lead generation, improving sales processes, and maximizing overall CRM efficiency. This includes maintaining data integrity, customizing workflows, and driving user adoption across teams.
Shimano Europe GroupCRM Application Specialist
Oct. 2017 - Aug. 2022Eindhoven, North Brabant Province, NetherlandsResponsible for managing the entire CRM application life cycle, defining business requirements, mitigating risks, and ensuring that all requested changes and enhancements comply with company standards for the European CRM system (both B2B and B2C). In close collaboration with key users and business stakeholders across all Shimano Europe Sales Offices, I led the implementation of the Change Management Way of Working, utilizing ITIL and Agile methodologies, and leveraging Atlassian products throughout the entire Software Development Life Cycle.
TomTomSalesforce Business Application Administrator
Mar. 2016 - Aug. 2017Amsterdam Area, NetherlandsResponsible for maintaining the integration between the Salesforce platform and the financial and product delivery systems. I proactively manage the change management process to develop, implement, and update applications in response to evolving business needs. I identify opportunities for system and process improvements to address ongoing changes within the organization.
Additionally, I design and enforce policies and guidelines, ensuring proper system usage and compliance with company standards. I develop and regularly update training materials, plans, and documentation for Salesforce users, and coordinate both onboarding and ongoing training sessions worldwide. I also create and communicate schedules for future releases and enhancements and assist users with report design and management.
Hanegraaf Advies B.V.IT Consultant
Mar. 2015 - Feb. 2016Heesch, The NetherlandsIn charge of internal software development and managing IT project
Philips HealthcareMRI Software Expert
Dec. 2013 - Nov. 2014Best, The NetherlandsResponsible for driving software improvements, providing solutions for issues with released products, and implementing enhancements to existing products to ensure customer satisfaction with future releases. I define and maintain the software-related aspects of the Program for Release Product roadmap, ensuring that products meet both customer expectations and organizational goals.
Hanegraaf Advies B.V.IT Consultant
Apr. 2013 - Nov. 2013Nistelrodeseweg 4, 5384 PN, HeeschIn charge of internal software development and managing IT Project
KLMFunctional Application Manager E-Services
Jan. 2012 - Feb. 2012Amstelveen, The NetherlandsIn charge of E-services - Paid Services applications and processes
PANalyticalApplication Manager Salesforce Application
Nov. 2009 - Nov. 2011Oversee the SalesLogix and SupportLogix applications, collaborating with the international Sales team, other Application Managers, and relevant departments to analyze and evaluate business data to enhance operational efficiency. Responsible for both the functional and technical management of these applications, ensuring they meet business needs and support organizational objectives.
FreelanceWeb Designer and IT Consultant
May. 2009 - Nov. 2009
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