General Dynamics Information TechnologySenior Learning Management System Adminitrator
Jun. 2022 - Jun. 2023RemoteManage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of eLearning and development/production professionals including maintaining the LMS content quality, version control, and archival information.
Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management. Monitors reoccurring issues, system/data, or process gaps and proactively identify potential sources of increased efficiency and enhancements.
Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, LMS structure, and reporting.
Develop standardized LMS operational processes and procedures, guidelines, and documentation and ensures the LMS governance model is being followed.
Lead and manage the integration of new e-learning applications
Ensure that training content is running properly at all times within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
Lead technical research and development to enable continuing innovation within the LMS infrastructure.
Collaborate with the team to research and recommend training delivery technologies and evaluate existing e-learning solutions for future development opportunities.
Collaborate with the application development team to decide which areas of training to develop and how they should be delivered.
Work with the team to modify instructional materials and identify opportunities to improve the overall effectiveness of training.
Develop and project manage highly complex training projects relating to LMS improvement, course delivery, and content creation.
Provide LMS training and support to internal and external staff, students, and users.