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Work Background
University of Maryland Global CampusLeveraging Historical Steam Data to Boost Sales
Oct. 2023 - Aug. 2024Laurel, Maryland, United StatesAnalyzed historical Steam game data (2006-2023) using Python (pandas, matplotlib, numpy, seaborn, datetime) to identify trends in game attributes such as genres, release dates, and developer counts.
Performed key data transformations, including removing outliers from date and price columns, adding single vs. multiple developer columns, and introducing genre-based columns to enhance analysis of sales, pricing, and trends.
Leveraged insights to optimize game development and marketing strategies, aiming for a 15% increase in sales within six months of implementation.
Delivered actionable recommendations to stakeholders, including developers, marketing, and senior management, to enhance player engagement and boost sales.
General Dynamics Information TechnologySenior Learning Management System Adminitrator
Jun. 2022 - Jun. 2023RemoteManage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of eLearning and development/production professionals including maintaining the LMS content quality, version control, and archival information.
Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management. Monitors reoccurring issues, system/data, or process gaps and proactively identify potential sources of increased efficiency and enhancements.
Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, LMS structure, and reporting.
Develop standardized LMS operational processes and procedures, guidelines, and documentation and ensures the LMS governance model is being followed.
Lead and manage the integration of new e-learning applications
Ensure that training content is running properly at all times within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
Lead technical research and development to enable continuing innovation within the LMS infrastructure.
Collaborate with the team to research and recommend training delivery technologies and evaluate existing e-learning solutions for future development opportunities.
Collaborate with the application development team to decide which areas of training to develop and how they should be delivered.
Work with the team to modify instructional materials and identify opportunities to improve the overall effectiveness of training.
Develop and project manage highly complex training projects relating to LMS improvement, course delivery, and content creation.
Provide LMS training and support to internal and external staff, students, and users.
General Dynamics Information TechnologyInformation Engineer
Jun. 2021 - Jun. 2022Silver Spring, Maryland, United StatesAnalyze, plan, coordinate, manage, and execute all virtual event programs & initiatives.
Evaluate current strategy, identify weaknesses, and recommend improved methodologies
Develop and implement guidelines and protocols for conducting virtual events using subject matter expertise in this functional area.
Select, recommend, and implement the most appropriate web conferencing technology.
Create and maintain a virtual events schedule.
Organize registration and follow-up for each virtual event.
Develop benchmark criteria to measure the effectiveness of virtual events and implement improvements as required.
Measure the success of each virtual event and report the results to the client/leadership.
Provide training to presenters and moderators, and organize the pre conference planning call.
Post virtual event surveys, polls, and other interactive webinar applications.
Record virtual events, and edit audio and video for on-demand sessions.
Produce and render high-quality videos from recordings of virtual events.
Follow-up execution for both virtual event registrants and attendees and ensure that immediate customer service inquiries are promptly and accurately addressed.
Collaborate with our continuing education (CE) provider to embed proper iFrame for enduring and on-demand sessions.
Assists Project Manager in developing in-house Learning Management System (LMS) program. Launch, oversee, troubleshoot, and analyze/recommend process improvement for the LMS. Establishes and defines LMS program requirements.
Serves as a lead webinar technologist.
Manages equipment inventory and makes recommendations on necessary upgrades.
Develops and updates technology-related SOPs for executing live and virtual events.
Conducts speaker training on using technology platforms.
Leads the testing of solutions prior to launching to ensure desired results are obtained.
The American Institute of Architects (AIA)Manager, AIAU
Mar. 2017 - Nov. 2020Washington, District Of ColumbiaManaged the day-to-day operation of AIAU including technical, program, and financial aspects. Created and maintained over 200 asynchronous continuing education courses for architects with content provided by AIA National, state and local chapters and some strategic partners. Produced online live courses, including the setup of the registration and course pages as well as providing technical support for live courses when they occurred. Worked with the Director, Member Education Services, to develop strategic and operational plans for the AIAU platform including technology enhancements, content, and revenue. Ensure the technical operation of the AIAU platform including resolving user access issues, maintaining and updating platform technical capabilities, and ensuring platform availability. Worked with the Director, Member Education Services, to develop a technical roadmap for platform capabilities and enhancements as well as regular maintenance and performance monitoring. Manage and coordinate AIAU program content to ensure quality and relevant courses content. Develop course curriculum programs for AIAU content. Work with the Manager, Instructional Design, design, develop, and deliver AIAU course content and programs. Provide regular reporting and support for AIAU revenue generation including tracking revenue and expenses. Work with AIA Brand Engagement to promote and sell AIAU course content and programs. Provide customer service to AIAU customer and others concerning general inquiries in regard to AIAU programs and projects. Assist with special projects and other related duties, as assigned, or as necessary.
Management Concepts Inc.Learning Management System Administrator
Jul. 2015 - Mar. 2017Tysons Corner, VACornerstone OnDemand (CSOD) Learning Management System Admin. Responsible for day-to-day operations of CSOD system. Key stakeholder during system implementation. Creator of security and system roles as well as processes and procedures for LMS System Admin job role. Collaborate with other stakeholders to make modifications to the system as needed. Point person in creation, requirements gathering, setup, implementation and maintenance of custom learning portals for clients.Continuing responsibilities with virtual class support as needed.
Management Concepts Inc.Online Programs Administrator (Learning Technologies)
Jun. 2013 - Jul. 2015Tysons Corner, VAeCampus guru, webinar producer, internal tools trainer
Management ConceptsOnline Programs Administrator (Grants and Assistance Division)
Mar. 2009 - Jun. 2013Tyson's Corner, VASupport all online university style classes for the Grants division, including any administrative work before the class began, keeping up with the day-to-day grading and monitoring of students' participation, and putting together the admin pack at the end of the class to give to the Student Records group to update in the students' records.
XM Satellite RadioExpert Intern
Jan. 2008 - Dec. 2008Washington D.C. Metro AreaResponsibilities include supporting all aspects of program production including basic audio editing, assembly of promo pieces, distribution of playlists to record labels, speaking with record label representatives, “ingestion” of music in to database, creation and management of databases, preparing shows for on-air talent, listener interaction (through e-mail, on-air phone screening), and occasional on-air participation.
BBN TechnologiesAdministrative Assistant
Apr. 2007 - Aug. 2008Washington D.C. Metro AreaProcessed expense reports, requisitions, organized and arranged meetings, worked with other administrative assistants to coordinate projects, scheduled interviews with potential candidates. Served as liaison between employees and Corporate Accounts Payable and Finance Departments.
Starbucks Coffee CompanyBarista
Jan. 2006 - Nov. 2007Washington D.C. Metro AreaProvided excellent customer service, creating drinks and food for customers, as well as operating the register to get customers in and out as quickly and effectively as possible.
Keane Federal Systems, Inc.Human Resource Administrator
Jan. 2003 - Dec. 2005Washington D.C. Metro AreaProcessed benefits, terminations, leaves of absence, performance appraisals and salary changes, disability, HR related payroll issues, benefits. Liaison with payroll group both at Keane Federal Systems and at the Keane Corporate office. Assisted with new employee orientation weekly; contacted corporate HR and payroll department daily; answered phone calls from employees about benefits, leaves of absence, terminations, payroll issues.
RandstadTemp
Sep. 2002 - Oct. 2003Washington D.C. Metro AreaAdministrative Assistant and Human Resources Specialist, various employers. Responsible for data entry, serving as receptionist, and other administrative duties.
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