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Work Background
Cape St Claire Volunteer Fire CompanyPresident
Dec. 2021Annapolis, Maryland, United States• Responsible for achieving the Fire Company’s mission and fulfilling its vision by overseeing daily operations and fostering a unified team. • Tasks include presiding over Executive Board and General Membership meetings, setting strategic goals, and maintaining strong relationships with both volunteer and career personnel. • Serve as the primary liaison and spokesperson with the Anne Arundel County Volunteer Firefighter's Association, the Anne Arundel County Fire Department, and the Maryland State Firefighter's Association.
• Excel in leading and motivating volunteers in a nonprofit setting by fostering a shared sense of purpose.
• Build strong relationships with members, encouraging collaboration and demonstrating the importance of their service to the community. • Skilled in rallying teams around key initiatives to achieve organizational objectives.
• Recipient of the 2024 Chief’s Award, 2020 President’s Award, 2019 President’s Award, and the 2018 President’s Award.
Cape St. Claire Volunteer Fire CompanyVice President
Sep. 2021 - Dec. 2021Annapolis, Maryland, United States• Supported the President in executing the department's mission and vision while assisting in the oversight of daily operations. • Facilitated the onboarding process for new members, ensuring they acclimated successfully to the department and met all training requirements. • Organized, coordinated, and executed community outreach initiatives and fundraising events to support departmental goals and enhance neighborhood engagement.
DrChrono EHR, an EverCommerce SaaS companyProduct Content Writer
Feb. 2017Maryland, United StatesAlso served as an RCM Account Manager and Product Specialist, Payments & RCM • Managed a portfolio of 90 customer accounts across various sizes and specialties, serving as the primary point of contact and ensuring KPI achievement.
• Intake product enhancement requests (PERs) and translate customer pain points into technical specifications, integrating them into the product roadmap.
• Prepared and documented Product Requirement Documents (PRDs) in Confluence, outlining user stories, software builds, and acceptance criteria.
• Conducted data analysis to identify trends, anticipate product needs, and tell key value stories to clients.
• Collaborated cross-functionally with Solution Architects, Product, and Marketing teams to align technical feasibility with business objectives.
• Supported collateral development and facilitation of client check-ins, including creating training materials and documentation.
• Actively participated in Agile processes, including sprint planning and daily scrums, to prioritize customer needs and resolve blockers.
Quest DiagnosticsBilling Technician - Billing Group Leader- Account Set Up
Feb. 2000 - Feb. 2017Baltimore, Maryland Area• Directed a team responsible for billing and claims resolution for commercial insurance carriers, ensuring accuracy and efficiency in all processes. • Identified several insurer payment errors totaling over $1,000,000 in recouped revenue that would have otherwise adjusted as bad debt.
• Managed multiple databases containing client and patient demographic and financial information, maintaining data integrity and confidentiality. • Investigated client complaints to identify root causes and implemented corrective actions to prevent recurrence. • Proactively identified and resolved issues impacting timely claim submissions and reimbursement.
• Oversaw the securing of prior authorizations and informed consent for surgical procedures, inpatient admissions, and specialized laboratory testing. • Prepared and analyzed monthly financial reports, including revenue and trend analysis, and developed ad-hoc financial reports to identify actionable insights.
• Conducted pricing reviews on client accounts to ensure compliance with relevant laws and regulations.
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