Performance Line Tool CenterPresident and CEO
Apr. 2016 - Dec. 2023Waterford, MI 48328For over 28 years, Performance Line Tool Center has been a trusted source for contractor grade equipment and tools. We’ve evolved our Performance Line of tools to include the top names in the industry, becoming the largest tool store in the state providing products to commercial and residential tradesmen. We specialize in technical solutions to get the job done right the first time. As the CEO and President, my primary responsibility is to oversee all aspects of the business, from developing and implementing strategic plans to managing day-to-day operations. I work closely with our executive team to set strategy, ensure that we are meeting our financial and operational goals, and maintain a strong focus on customer satisfaction and employee engagement. Through my leadership, I strive to drive technical innovation and growth across my team while upholding our commitment to quality and excellence. Key Initiatives: - Oversaw the implementation and delivery of a new ERP platform to provide a single source of truth for all data. This vastly improved upon our legacy organization data systems for ordering, inventory, communication, and collaboration across the company. - Developed and expanded our E-commerce and House Account sales channels, focusing on customer experience and satisfaction, we were able to increase the channel revenue for both by more than 20%.