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Work Background
Muse GroupProject Manager - Audacity Team
Mar. 2023Leading the strategic development of Audacity, a globally recognized open-source audio platform.
Oversee product releases, manage cross-functional teams, and drive both product and monetization
initiatives. Successfully coordinate the end-to-end project lifecycle, collaborating with product
management, design and engineering teams to deliver impactful roadmap features. Key Highlights: ► Spearheaded 3 major releases, including Audacity 3.5, improving release cadence by over 200% in
1.5 years.
► Introduced enhanced QA processes, reducing post-release bugs by 85% and cutting regression
testing time by 33%.
► Implemented collaboration tools within Audacity, enabling users to save and share projects on
audio.com, contributing to external monetization and receiving positive press coverage.
Numatic Digital VenturesProject Manager
Mar. 2022 - Feb. 2023Managed multiple high-impact projects for a hybrid venture studio, partnering with early-stage startups
to bring innovative ideas to life. Led cross-functional teams and oversaw all aspects of project delivery,
from requirement gathering to final execution, ensuring client satisfaction and adherence to timelines
and budgets. Key Highlights: ► Successfully delivered 5 projects on time and within budget, while managing both internal teams and
external vendors.
► Contributed to the establishment of the contract management process, improving project
governance and client relations.
HaikuProject Manager
Feb. 2022 - Mar. 2022St Petersburg, St Petersburg City, RussiaLed technical solution design for Sberclass, an EdTech platform, by working closely with both front-end
and back-end development teams. Managed the full project lifecycle, from requirements gathering to
release, ensuring smooth and efficient product delivery using Agile methodologies. Key Highlights: ► Introduced Scrum methodology, establishing a 2-week sprint schedule that streamlined releases and
improved team collaboration.
► Optimized the code review process, enhancing team communication and efficiency with automated
notifications.
► Authored detailed technical documentation, ensuring complex requirements were translated into
actionable, user-focused features.
HaikuSystem Analyst
Aug. 2021 - Feb. 2022
Infront XSenior Technical Support Engineer
Jan. 2020 - Jan. 2021
iX.coLead Technical Support Engineer
Jul. 2019 - Jul. 2021St Petersburg, St Petersburg City, RussiaServed as a Technical Support Engineer, handling complex issues related to backend systems, CMS
platforms, websites, and mobile apps. Managed client relationships and worked closely with internal
development teams to resolve complex technical issues, delivering high-quality support across multiple
channels. Key Highlights: ► Improved support processes, reducing escalations and enhancing knowledge sharing across
departments.
► Strengthened collaboration between support and other business units, leading to faster issue
resolution and better client communication.
► Consistently received excellent feedback during live support events, ensuring smooth operations and
client satisfaction.
Infront XTechnical Support Engineer
Jul. 2019 - Jan. 2020
eLamaCustomer Support Specialist
Feb. 2018 - Jul. 2019St Petersburg, St Petersburg City, RussiaProvided technical support for eLama, an internet marketing platform. Assisted business owners in setting up digital marketing campaigns and analysing performance through tools like Google Analytics, while managing technical troubleshooting and support requests. Key Highlights: ► Set up and debugged analytical tools, providing clients with clear insights into their campaign
performance.
► Developed and maintained training materials and SOPs for the support team, improving onboarding
and knowledge sharing.
► Successfully resolved complex technical issues, ensuring customer satisfaction and smooth campaign
operations.
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