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Work Background
OurCallingSenior Operations Manager
Jun. 20211702 South Cesar Chavez, Dallas Tx 75215Ensuring we do what we say we’re going to do with excellence.
OurCallingFood Services Manager
Jan. 2021 - Jun. 2021Dallas, Texas, United StatesBlessed to use my skills, talents, and experience to serve the homeless through OurCalling, a discipleship ministry helping share the love of Jesus and encouraging the homeless to get off the streets by providing an array of resources and avenues to rebuild their lives.
Samaritan's PurseChaplain
Nov. 2019 - Oct. 2020Dallas, TexasWorked as the 2nd shift chaplain at the Dallas Processing Center for Operation Christmas Child encouraging and motivating staff, associates, and volunteers as they received, sorted, inspected, and packed over one million boxed donations to be shipped and distributed to over 130 locations globally. Through active listening and practicing great empathy, counseled, guided, and mentored team members to overcome daily challenges and resolve obstacles to achieve ministry objectives and processing center goals.
Marketplace ChaplainsChaplain
Feb. 2019 - Jan. 2021Dallas/Fort Worth AreaConduct weekly on-site visits at a diverse array of client company worksites to provide extraordinary employee care by helping employees cope with a broad range of personal, life, and work issues. Practice active listening to discern complex situations with remarkable empathy and offer individuals counsel, guidance, and direction. Scope of care includes off-site presence and participation in celebrating and addressing numerous key life events.
Communion Neighborhood CooperativeCook
Dec. 2018 - Jun. 2019Richardson, TexasWorking as part of a team obsessed with serving our customers, I collaborated with managers, front of house staff, and fellow cooks to prepare, produce, and deliver great food in a timely manner to guests while consistently maintaining a high standard of food safety and sanitation.
Bantau ConsultingConsultant
Aug. 2015 - Jul. 2020Dallas/Fort Worth AreaA customer-centered, third-party contractor providing clients exceptional assistance to satisfy a broad menu of relocation needs including housing, lease reviews, schools, banking, and government documentation. Resolved stressful situations with great empathy while working judiciously to deliver positive outcomes for all parties involved.
Trinity Bible ChurchChurch Administrator
Nov. 2011 - Jul. 2015Richardson, TexasIn collaboration with church staff and cooperation with church leadership, and by adopting a customer-centered approach, I supervised the condition and use of the church building and grounds, coordinated multiple daily events (including nights and weekends), facilitated multiple ministries and non-ministry partners, administered supplier/vendor relationships, directed technology team, managed multiple budget lines, and ensured the safety and security of people using the church building and grounds.
Richardson East Baptist ChurchAssociate Pastor
Sep. 2009 - Nov. 2010Richardson, TexasMinister to people, shepherd young adult class, community outreach and evangelism, lead Wednesday night bible study, worship team.
Babe's Chicken Dinner HouseSenior Leadership
Aug. 1994 - Dec. 2011Dallas/Fort Worth AreaOver a 17-year career, functioning in various roles, I served as a key player exponentially growing the business, building numerous teams, developing hundreds of people, and leading different facets of the operation. Being highly customer centric, I increased customer counts, maximized word-of-mouth advertising, yielded higher than industry standard profitability, and remained steadfast in waste reduction.
In cooperation with ownership, I implemented measures to increase efficiency and improve effectiveness of daily operations, created and evangelized company culture, and helped a small independent family-owned restaurant business become a nationally recognized leader in the comfort food sector through creating memorable, must-do dining experiences, featuring top-notch guest service and superior food quality. In addition, I cultivated and supported all vendor and supplier relationships, fostered continuous improvement, developed leaders, and taught multiple components of management seminars, including communication, risk management, government regulation, recruiting and retention, leadership development, and utilizing management levers.
Great American FoodsRestaurant Manager
Dec. 1993 - Jul. 1994Dallas, Texas, United StatesManaged lunch and dinner shifts at various restaurant locations. Responsibilities included inventory, food prep, cleaning, customer service, and people management.
Hayloft American & Italian Family RestaurantRestaurant Manager
Sep. 1989 - Dec. 1993Commerce, Texas, United StatesManaged daily operations of full-device restaurant including cooking, prep, purchasing, inventory, payroll, customer service, hiring, and people management.
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