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Work Background
CRS Temporary HousingInternal Systems Manager
Jul. 2023 - Jan. 2024Phoenix, Arizona, United States• Oversight of design and development of Salesforce and CRS internal software Change requests.
• Consulted with multiple departments to identify customer needs and project objectives.
• Liaison between internal departments and development teams to guide development processes.
• Oversaw annual 2023 SOC II certification.
CRS Temporary HousingTransition (Assured Relocation) IT Director
Aug. 2022 - Jul. 2023Phoenix, Arizona, United States• Oversaw the transition and integration of all Assured Relocation technologies, including network infrastructure, applications (home-grown and Salesforce), and third-party vendor relationships.
Assured Relocation Inc.Director Of Information Technology
Aug. 2019 - Jan. 2024• Oversite of the I.T. department, Network Administration, and Software Development teams • Oversite of I.T. policies and compliance; Acceptable Use, Privacy & Security, Company Asset, Currency and Patch Management, Data Classification, Information Security, Risk Management, Website Privacy and Terms of Use, SDLC, and Record Retention policies.
• Oversaw the Software Development Program, platform integrations, cloud and dedicated environments, and third-party software and vendors.
• Interfaced with CISO to implement technical controls, information security, and business continuity.
• Oversaw enterprise migration to Microsoft 365 from a variety of disparate tools and solutions.
Assured Relocation Inc.Project Manager
Jan. 2018 - Aug. 2019• Project oversight of a Customer Portal, Global Distribution System Salesforce integration, website 2.0 (https://assuredrelocation.com/), and multiple third-party application integrations.
• Managed multiple software development teams, business analyst(s), infrastructure support teams, and third-party I.T. services. • Developed and formalized Software Development Lifecycle (SDLC) process flows.
• Participated in Risk Assessments and analysis to identify/diagnose problems affecting system integrity and data accuracy.
Assured Relocation Inc.Business Analyst
Jan. 2017 - Jan. 2018St. Augustine, FL• Performed application design and prepared business requirements documents through information gathering with various stakeholders and subject matter experts.
• Performed functional, integration, and regression testing and oversaw user acceptance testing. • Led response efforts to troubleshoot system software and client complications.
• Oversaw and coordinated with the development team to implement patches, change requests, and new customizations.
SQ Risk Management Solutions LLCProject Manager
Jan. 2013 - Jan. 2017St. Augustine, Fl• Managed company services including Requests for Proposal (RFP) responses, Project Management, and Resource scheduling. • Performed accounting functions, website updates, and general office duties.
MSC Care ManagementBusiness Anaylst
Nov. 2011 - Jan. 2013• Developed functional and technical software requirements documents, and user test cases for several Customer Relationship Management (CRM) software solutions.
• Documented business objectives, operational procedures, input/output requirements, data needs requirements, and usage.
CTI Resource Management Services, Inc.Program Manager
Sep. 2006 - Aug. 2010• Built and oversaw Navy, Marine Corps Intranet (NMCI) support contract for Commander Naval Installations (CNIC – (responsible for the shore installations worldwide)) for Information Technology Move/Add/Change request coordination and support contract for several Naval Enterprise Applications.
• Implemented CTI's employee web-based portal containing a contract support knowledge base. • Formalized company-wide integrated Training and Quality programs. • Implemented Internation Organization for Standardization (ISSO) processes for Human Resources., Accounting, Information Technology, Administration, and Operations departments.
CTI Resource Management Services, Inc.Director of Information Technology
Feb. 2005 - Sep. 2006• Oversaw software development, software support, IT infrastructure, and telephony programs.
• Managed IT department teams and IT 3rd party vendors.
CTI Resource Management Services, Inc.Database Administrator
Jan. 2004 - Jan. 2005
AT&T (Formerly Bellsouth)Workforce Management
Jan. 2000 - Jan. 2004
AccuStaff, Inc.Human Resource Manager
Apr. 1999 - Dec. 1999
AT&T American TranstechDatabase Administrator/UNIX Administration
May. 1995 - Apr. 1997
AT&T American TranstechTeam Coach
Nov. 1994 - Apr. 1995
AT&T American TranstechLong Distance Customer Sales
Jul. 1993 - Oct. 1994
AT&T American TranstechQuality Assurance/Quality Control
Sep. 1992 - Jul. 1993
AT&T American TranstechCustomer Service Representative
Aug. 1991 - Aug. 1992
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