Susan Augustine - Director of IT, Assured Relocation

Feedback from Susan’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Assured Relocation Inc.Director Of Information Technology

Aug. 2019 - Jan. 2024• Oversite of the I.T. department, Network Administration, and Software Development teams • Oversite of I.T. policies and compliance; Acceptable Use, Privacy & Security, Company Asset, Currency and Patch Management, Data Classification, Information Security, Risk Management, Website Privacy and Terms of Use, SDLC, and Record Retention policies. • Oversaw the Software Development Program, platform integrations, cloud and dedicated environments, and third-party software and vendors. • Interfaced with CISO to implement technical controls, information security, and business continuity. • Oversaw enterprise migration to Microsoft 365 from a variety of disparate tools and solutions.

Assured Relocation Inc.Project Manager

Jan. 2018 - Aug. 2019• Project oversight of a Customer Portal, Global Distribution System Salesforce integration, website 2.0 (https://assuredrelocation.com/), and multiple third-party application integrations. • Managed multiple software development teams, business analyst(s), infrastructure support teams, and third-party I.T. services. • Developed and formalized Software Development Lifecycle (SDLC) process flows. • Participated in Risk Assessments and analysis to identify/diagnose problems affecting system integrity and data accuracy.

Assured Relocation Inc.Business Analyst

Jan. 2017 - Jan. 2018St. Augustine, FL• Performed application design and prepared business requirements documents through information gathering with various stakeholders and subject matter experts. • Performed functional, integration, and regression testing and oversaw user acceptance testing. • Led response efforts to troubleshoot system software and client complications. • Oversaw and coordinated with the development team to implement patches, change requests, and new customizations.

CRS Temporary HousingInternal Systems Manager

Jul. 2023 - Jan. 2024Phoenix, Arizona, United States• Oversight of design and development of Salesforce and CRS internal software Change requests. • Consulted with multiple departments to identify customer needs and project objectives. • Liaison between internal departments and development teams to guide development processes. • Oversaw annual 2023 SOC II certification.

CRS Temporary HousingTransition (Assured Relocation) IT Director

Aug. 2022 - Jul. 2023Phoenix, Arizona, United States• Oversaw the transition and integration of all Assured Relocation technologies, including network infrastructure, applications (home-grown and Salesforce), and third-party vendor relationships.

SQ Risk Management Solutions LLCProject Manager

Jan. 2013 - Jan. 2017St. Augustine, Fl• Managed company services including Requests for Proposal (RFP) responses, Project Management, and Resource scheduling. • Performed accounting functions, website updates, and general office duties.

MSC Care ManagementBusiness Anaylst

Nov. 2011 - Jan. 2013• Developed functional and technical software requirements documents, and user test cases for several Customer Relationship Management (CRM) software solutions. • Documented business objectives, operational procedures, input/output requirements, data needs requirements, and usage.

CTI Resource Management Services, Inc.Program Manager

Sep. 2006 - Aug. 2010• Built and oversaw Navy, Marine Corps Intranet (NMCI) support contract for Commander Naval Installations (CNIC – (responsible for the shore installations worldwide)) for Information Technology Move/Add/Change request coordination and support contract for several Naval Enterprise Applications. • Implemented CTI's employee web-based portal containing a contract support knowledge base. • Formalized company-wide integrated Training and Quality programs. • Implemented Internation Organization for Standardization (ISSO) processes for Human Resources., Accounting, Information Technology, Administration, and Operations departments.

CTI Resource Management Services, Inc.Director of Information Technology

Feb. 2005 - Sep. 2006• Oversaw software development, software support, IT infrastructure, and telephony programs. • Managed IT department teams and IT 3rd party vendors.