Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
CRS Temporary HousingInternal Systems Manager
Jul. 2023 - Jan. 2024Phoenix, Arizona, United States• Oversight of design and development of Salesforce and CRS internal software Change requests.
• Consulted with multiple departments to identify customer needs and project objectives.
• Liaison between internal departments and development teams to guide development processes.
• Oversaw annual 2023 SOC II certification.
CRS Temporary HousingTransition (Assured Relocation) IT Director
Aug. 2022 - Jul. 2023Phoenix, Arizona, United States• Oversaw the transition and integration of all Assured Relocation technologies, including network infrastructure, applications (home-grown and Salesforce), and third-party vendor relationships.
Assured Relocation Inc.Director Of Information Technology
Aug. 2019 - Jan. 2024• Oversite of the I.T. department, Network Administration, and Software Development teams • Oversite of I.T. policies and compliance; Acceptable Use, Privacy & Security, Company Asset, Currency and Patch Management, Data Classification, Information Security, Risk Management, Website Privacy and Terms of Use, SDLC, and Record Retention policies.
• Oversaw the Software Development Program, platform integrations, cloud and dedicated environments, and third-party software and vendors.
• Interfaced with CISO to implement technical controls, information security, and business continuity.
• Oversaw enterprise migration to Microsoft 365 from a variety of disparate tools and solutions.
Assured Relocation Inc.Project Manager
Jan. 2018 - Aug. 2019• Project oversight of a Customer Portal, Global Distribution System Salesforce integration, website 2.0 (https://assuredrelocation.com/), and multiple third-party application integrations.
• Managed multiple software development teams, business analyst(s), infrastructure support teams, and third-party I.T. services. • Developed and formalized Software Development Lifecycle (SDLC) process flows.
• Participated in Risk Assessments and analysis to identify/diagnose problems affecting system integrity and data accuracy.
Assured Relocation Inc.Business Analyst
Jan. 2017 - Jan. 2018St. Augustine, FL• Performed application design and prepared business requirements documents through information gathering with various stakeholders and subject matter experts.
• Performed functional, integration, and regression testing and oversaw user acceptance testing. • Led response efforts to troubleshoot system software and client complications.
• Oversaw and coordinated with the development team to implement patches, change requests, and new customizations.
SQ Risk Management Solutions LLCProject Manager
Jan. 2013 - Jan. 2017St. Augustine, Fl• Managed company services including Requests for Proposal (RFP) responses, Project Management, and Resource scheduling. • Performed accounting functions, website updates, and general office duties.
MSC Care ManagementBusiness Anaylst
Nov. 2011 - Jan. 2013• Developed functional and technical software requirements documents, and user test cases for several Customer Relationship Management (CRM) software solutions.
• Documented business objectives, operational procedures, input/output requirements, data needs requirements, and usage.
CTI Resource Management Services, Inc.Program Manager
Sep. 2006 - Aug. 2010• Built and oversaw Navy, Marine Corps Intranet (NMCI) support contract for Commander Naval Installations (CNIC – (responsible for the shore installations worldwide)) for Information Technology Move/Add/Change request coordination and support contract for several Naval Enterprise Applications.
• Implemented CTI's employee web-based portal containing a contract support knowledge base. • Formalized company-wide integrated Training and Quality programs. • Implemented Internation Organization for Standardization (ISSO) processes for Human Resources., Accounting, Information Technology, Administration, and Operations departments.
CTI Resource Management Services, Inc.Director of Information Technology
Feb. 2005 - Sep. 2006• Oversaw software development, software support, IT infrastructure, and telephony programs.
• Managed IT department teams and IT 3rd party vendors.
CTI Resource Management Services, Inc.Database Administrator
Jan. 2004 - Jan. 2005
AT&T (Formerly Bellsouth)Workforce Management
Jan. 2000 - Jan. 2004
AccuStaff, Inc.Human Resource Manager
Apr. 1999 - Dec. 1999
AT&T American TranstechDatabase Administrator/UNIX Administration
May. 1995 - Apr. 1997
AT&T American TranstechTeam Coach
Nov. 1994 - Apr. 1995
AT&T American TranstechLong Distance Customer Sales
Jul. 1993 - Oct. 1994
AT&T American TranstechQuality Assurance/Quality Control
Sep. 1992 - Jul. 1993
AT&T American TranstechCustomer Service Representative
Aug. 1991 - Aug. 1992
Intch is a Professional Networking App for the Future of WorkSee more people like Susan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
18
Technologist, Project/Program Manager
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
69589 people
24
Data Scientist Intern @ Newell Brands
15
Data Analyst
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore