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Work Background
Sønderborg VækstrådErhvervskonsulent
Feb. 2023Syddanmark, Danmark
KUGEL LearningEducation Professional
Aug. 2022Sønderborg, South Denmark, Denmark
EUC SydUnderviser
Aug. 2018 - Feb. 2023Sønderborg, Region Syddanmark, Danmark
TAXA 4x35Trainer and service QA
Jun. 2015 - May. 2017✓ Forestod videoproduktion til såvel intern som eksternt brug.
✓ Jeg har udviklet et nyt uddannelseskoncept til mere end 2000 taxichauffører og vognmænd. Jeg har også udviklet en digital kommunikationsplatform til dialog med chauffører og vognmænd.
Telenor DKUddannelseskonsulent / Training Consultant
Apr. 2014 - Jun. 2015Copenhagen Area, Capital Region, Denmark✓ Jeg var ansat med henblik på at revitalisere og strukturere deres uddannelsesafdeling, herunder at få afdelingen til at have en mere konceptionel tilgang til planlægning og eksekvering af undervisning og træning. Målet var at bringe undervisningen mere up-to-date med større fokus på de muligheder en større grad integrering af digitale medier i hverdagen. Herunder video- og grafikproduktion.
✓ Udarbejdelse af kommunikation – såvel skriftlig som digitalt – til mere end 2000 butiksansatte.
✓ Pr. 1/7-2015 blev stillingen flyttet til Aalborg, men jeg valgte at takke nej til tilbuddet om at flytte med grundet min kærestes arbejdssituation.
3Traffic controller
Apr. 2013 - Mar. 2014Copenhagen Area, Capital Region, Denmark• Ensure constant quality in the daily operation of CallCenter
• Attention to service level, in the queue, coordination of staffing and reporting bugs.
• Report to superiors in the organization.
• Working from existing reporting systems at the same time could be thought out of the box as needed and develop new reports in Excel
Teleperformance NordicQuality- and Training Manager
Oct. 2011 - Mar. 2013Copenhagen Area, Denmark• responsible for the development, planning, preparation and organization of training
• Training on the agent level and middle management
• training in sales, customer service, antichurn, back office, call-flow, etc.
• close cooperation with the client about the development of both internally-and externally teaching materials
• responsible for the implementation, optimization and development of Quality Assessment on Site
• Coordination of Quality Assessment with Teleperformance Nordic
• Responsible for a team of 7 QA staff on 3 projects (Boxer TV, Google Adwords and Net1).
• Responsible for calibration both in relation to clients as well as internally.
• Responsible for the development and implementation of reporting to the client and internally
• Analysis of QA for use in production optimization / improvement / training Quote from client: "... We could not have done it without you - you are a great resource and a wonderful person"
- Boxer TV Quote from recommendation: "... One of the strengths that I have valued very much is Kim's self-discipline as in Denmark today is becoming a scarce and his openness."
- Peter Hastrup, CIM Teleperformance CPH Quote from recommendation:
"... Kim is creative and innovative in his approach to things and there is always a high quality standard."
- Thorbjørn Kloster, ACM Teleperformance CPH
Advice A/SMediaManager
Sep. 2010 - Dec. 2010Aalborg, Denmark
SydbankHotliner
Dec. 2008 - Sep. 2010Aabenraa, Denmark
Danfoss UniverseSalgs- og arrangementschef
Aug. 2007 - Nov. 2008Nordborg, Denmark• Responsible for all customer-service functions
• Focus on employee
• Developing, planning and organizing customer events
• Contact to business customers around the courses / conferences and sparring partner for customers
• Focus Area high service / customer satisfaction
• LEAN implementation
• High Season responsible for more than 30 employees in 3 groups of employees: Ticket / information center, park guides and park rangers
Berlingske LokalaviserAss.bladchef/salgschef
Jan. 2004 - Dec. 2007Padborg, Denmark• Was brought in to start a new local newspaper up in competition with old media, who had been commanding the local newspaper area for many years.
• Responsible for planning the launch and development of layout and logo on the newspaper
• Responsible for the planning of market introduction
• In charge of sales to key customers
• Responsible for setting up the newspaper
• Due to the great success of start-up of 2 new local newspapers in the local area promoted to sales manager in Media Center Hadsten Quote from employee:
"Is bursting with good ideas and has a super drive. Burns much for his ideas "," He is happy and positive even though we work hard"
- 360° study
Berlingske Media
T4 ReklameOwner
Jan. 2001 - Dec. 2004Kollund, Denmark• Among other things, due to family reasons, I chose to become independent
• Produced everything from websites to brochures, logos, etc. CMS based websites
Idea ReklamebureauManager/daily leader
Jan. 1997 - Dec. 2001Aabenraa, Denmark• Was "headhunted" for the post of Chief Executive of one of southern Jutland leading advertising agencies
• Did reversing the course of 3 years, so the agency went from a large deficit to 6-digit profits
• Responsible for project management
• Responsible for developing hours / case management system (even programmed it in FileMaker)
• Responsible for the development of a media booking system (even programmed it in FileMaker)
• Responsible for optimizing invoicing to customers
Berlingske LokalaviserSalesconsultant
Jan. 1997 - Dec. 1997
Nycomed PharmaSales and areamanager
Jan. 1992 - Dec. 1995Copenhagen Area, Capital Region, Denmark• Responsible for sales to large customers and chains, and Duty-Free in Scandinavia
• Responsible for an annual turnover of approx. 20 million. DKK.
• Contract negotiations with the world's leading fashion houses in particular Paris and London
• Marketing Responsible for a budget of approx. 4 million annually.
Larsen RejserDestinations Manager - LA, USA
Jan. 1990 - Dec. 1991Greater Los Angeles Area
Discothque AlbatrosManager
Jan. 1989 - Dec. 1990
Biosthetique a/sAssistant
Jan. 1986 - Dec. 1988
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