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Work Background
Galileo Financial TechnologiesSr. Technical Project Manager
Dec. 2020
CaseWorthy, Inc.Project Manager
Jun. 2020 - Dec. 2020- Developed Technical Project Management Plans (MS Project) to implement successful case management strategies to clients in the non-profit sector. - Created innovative solutions for the project management team to help improve internal and external processes, increase billable efficiency and foster positive Customer Satisfaction Responses (CSAT). - Performed effective Risk Management Methodologies (SWOT) to mitigate and respond to all negative and positive risks through assigned implementations as well as consult on internal risk strategies with the project management team.
PowerSchool Group LLCSr. Deployment Project Manager
Aug. 2016 - Jun. 2020Sandy, Utah- Developed and managed detailed Technical Project Management Plans (Smartsheet) to ensure all milestones and deliverables were met adhering to budget, schedule and scope of work. - Performed effective Risk Management Methodologies to develop response strategies for all projects resulting in successful project closure rates and increased Customer Satisfaction responses (CSAT) . - Identified and executed change control request to the project’s scope/statement of work in effort to fully satisfy client’s expectations and needs of products purchased. - Demonstrated technical ability and organization skills by being cross-trained on multiple products within the PowerSchool Suite to effectively deliver many successful implementations in theK12 market. Enterprise Accounts Examples: - Alabama State Department of Education (ALSDE) - Delaware Department of Education (DEDOE) - Hawaii Department of Education (HIDOE) - Long Beach Unified School District (LAUSD) - Los Angeles Unified School District (LAUSD)
Truenorthlogic (acquired by PowerSchool)Technical Consultant
Oct. 2015 - Aug. 2016Sandy, Utah- Provided technical consultation for new implementations (not limited to): custom database work (SQL, HTML, XML), creating/scheduling detailed reporting (SQL), setting up authentication protocols for SSO (LDAP/SAML) and defining custom processes and procedures (SQL) for client's databases. - Identified and resolved technical risks within the implementation timeline to ensure lifetime support post-implementation was successful. - Collaborated closely with Project Managers and clients to ensure that the project milestones were delivered with an above satisfactory response for each implementation. - Demonstrated advanced problem solving skills to identify and resolve technical risks and issues to minimize the impact on project's timeline and scope/statement of work. - Strong communication skills were used to collaborate across various teams (Support, Customer Success, Project Management, Product Management, Development, Executive Leadership) with the intention to better our internal processes, enhance our customer's experience and provide insight on innovative product ideas. - Technologies + Languages Experienced: SQL, MS SQL Server, XML, HTML, CSS, Authentication Protocols for SSO (LDAP/SAML)
ConvirzaAccount Manager
Mar. 2015 - Oct. 2015Draper, Utah- Spearheaded a consultation program to market our ability to create various tracking numbers for compaigns and work closely with an integration system to analysis each call for either training purposes or to locate and identify any missed leads. - Provided dedicated marketing campaign management to clients to help improve leads as well as design marketing campaigns - Developed and grew accounts to create opportunities in our marketing and conversation analytics business. - Worked closely with the client services and support team to provide adequate training in and out of house to support clients in the appropriate manners with the most updated information
PearsonTechnical Resource/ Team Lead Support Engineer
Mar. 2010 - Dec. 2014Sandy Utah- Trained and provided adequate knowledge of our products to my team weekly to ensure the correct and updated information was passed along to clients through individual training as well as in group settings. - Worked closely with high level executive key clients and project managers to ensure customer satisfaction with their technical expectations that were not being met through their contract - Received multiple awards for excellence performance. - Designed an internal recognition program to help motivated and train all users.
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