Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Relocity, Inc.Personal Host
Apr. 2024Remote
Pear Deck / GoGuardianCustomer Success Manager
Oct. 2020 - Jan. 2022Remote• Monitor the health of accounts to see which schools and districts need resources or training
• Plan and execute new account implementation from kick-off call through training and check-ins, ensuring customer success throughout their lifecycle.
• Proactively anticipate needs for the business and clients, and work with team to create solutions. • Work directly with the sales team to create a smooth, customer-centric hand-off and renewal process. • Develop workflows, trainings, and interventions with the Director of Customer Success. • Lead online and live trainings to help users become confident Pear Deck teachers. • Track and report on the success of your interventions to learn and improve on those practices. • Answer help requests from accounts.
YelpSenior Account Manager
Mar. 2017 - Apr. 2020San Francisco Bay Area• Managed and grew post-sale client relationships with local restaurants of all types and sizes • First point of contact in the post-sale client journey and continuously fostered a long-term relationship by serving clients with dependability & honesty as well as keeping a client-first mindset • Ensure the timely and successful delivery of solutions in a fast-paced environment and collaborated with a diverse group of internal cross-functional teams on delivery • Enhance client experience by analyzing campaign performance data to offer clients data-driven business insights and offer new solutions • Managed a large book of business with over 300 clients serving 30+ customers at any given time • Met and exceeded monthly OKR goals which were based on closed customer cases • Consistently maintained a 90% onboarding success rate
• Contribute to ongoing initiatives to continuously improve our approach to securing customer success • Mentored and trained all incoming account management team new hires to contribute to their ongoing success
YelpAccount Executive
Mar. 2016 - Mar. 2017San Francisco Bay Area• Introduced Yelp's software and solutions to business owners in the local community • Utilized online and offline sources to generate new leads while developing and maintaining a pipeline using Salesforce • Partner with Product and Marketing teams to ensure our solutions met the needs of the market • Oversaw the sales cycle from prospect to close and partnered with post-sales teams to ensure successful onboarding • Worked cross-functionally with various team members in Marketing, Operations and Engineering to improve our product offering and seller experience • Held a yearly quota of over 120K and continually met and exceeded the goals
Stitch FixClient Experience, Social Media
Aug. 2014 - Dec. 2015San Francisco Bay Area• Manage clients ongoing billing and financial issues including refunds, credits, deposits and payments. • Promptly responded to any and all client's social media postings and @mentions to reflect clear and effective company responses that satisfied our customers' needs • Investigated customer issues and resolved via email and phone and Zendesk regarding general account help, damaged items, exchanges, etc.
Intch is a Professional Networking App for the Future of WorkSee more people like Rachael on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
469350 people
16
Customer service specialist
15
Human Resources @ UB Greensfelder
17
Sr Director, Customer Support
155376 people
15
Human Resources @ UB Greensfelder
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
15
Brand Management/ Communications/ Art Direction