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Work Background
EdpuzzleSenior School Success Manager
Jun. 2022New York, United States• Manage 60+ accounts, achieving a 93% retention rate through proactive account management strategies • Train 75,000+ teachers on Edpuzzle implementation for broader effectiveness and utilization • Ensure the platform’s seamless integration and alignment with account plan and school goals • Conduct quarterly account meetings, establish goals and discuss strategies to enhance client satisfaction • Utilized Salesforce and Mixpanel to analyze trends and metrics in order to identify and resolve usage gaps • Managed training and onboarding for new employees
EdpuzzleSales Representative
Jul. 2021 - Jun. 2022New York, United States• Achieved 90% account renewal rate in the first cycle exceeding company benchmarks. • Led end-to-end sales processes, built relationships with customer schools and showcased sales leadership • Conducted comprehensive market research to identify qualified opportunities in my assigned territory • Tailored solutions to meet the specific needs of school districts contributing to effective implementation • Conducted training sessions demonstrating deep knowledge of how Edpuzzle enhances teaching.
NYC Department of EducationClassroom Teacher
Sep. 2016New York, New York, United States• Collaborated with upper elementary grades, consistently following teaching best practices • Achieved a 100% pass rate by maximizing online tools and driving engagement • Aligned curriculum with state standards, resulting in a 75% success rate on state tests • Led curriculum development for the Summer Enrichment Program
LF StoresGeneral Manager
May. 2009 - Sep. 2016New York, New York, United States• Led a high-performing team to exceed sales targets and achieve a substantial 10% business growth • Wrote comprehensive sales training contributing to increased employee satisfaction and retention • Identified new training strategies that resulted in a significant 25% increase in sales. • Implemented unique client management practices that fostered customer loyalty
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