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Work Background
illionSales Admin and Support
Aug. 2023New Plymouth, Taranaki, New Zealand• Establishing algorithms to assist in predicting churn and defining customer qualifications. • Creating and designing interactive reports and dashboards in Excel: - Subscriber Base report – conduct monthly analysis on over 6300 clients. This includes: how many clients subscribed for monthly subscriptions in relation to annual subscriptions; what their usage patterns are; creating an identification algorithm to identify various types of clients; providing insights on industries, and providing insights on tenure periods. - Account Manager call reports – identifying strategic clients for account managers to engage with and determining the impact of those engagements.
- New online sales – determine how many new online clients have subscribed. • Setting new clients up on the illion Tenderlink Portal
- The process involves thorough due diligence checks. - Setting up profiles (algorithms) which enables clients to receive relevant tender notifications
- Providing training on how the illion Tenderlink Portal works. • Setting up SharePoint to create a ‘real-time collaborative work environment’
- Designing the layout and content of the SharePoint page
- Providing training to the SharePoint users.
- Publishing the above mentioned reports on SharePoint allowing the team to collaborate in real-time. • Establish ways to improve processes within the team where needed.
New Plymouth District CouncilChange Manager and Training Facilitator
Jul. 2022 - Aug. 2023New Plymouth, Taranaki, New Zealand• Assisting NPDC staff with technology related change initiatives, ensuring they understand the process, product and providing clarity on how it impacts NPDC and their respective environment. Encapsulating Technology’s vision, policies and objectives to ensure optimal use of resources. • Creating fast and effective visual reports that gives a detailed analysis per person, and then providing progress statistical information that can be used to report to team leads and CIO to monitor delivery. • Providing and giving input on definitions for process flows, roles and responsibilities. • Establishing training programs:
- Working with technical specialists and business analysts to obtain the background of projects and to establish how the proposed changes work technically, aligning all content with company policies and objectives. - Designing content to be published on the Intranet (this may include establishing glossaries, process flows, FAQ’s and providing links for additional support). - Scheduling and diarizing training sessions
- Training staff members - Tracking which staff members have been trained - Identifying potential team Champions (train the trainer)
• Establishing project plans for smaller BAU projects
• Generating ‘all staff’ communication emails and notifications for the technical department. • Change Management initiatives included:
- SharePoint
- Mobile Phones (resulted in a significant cost saving)
- Adobe replacement software. - Onboarding and offboarding process for staff members joining and leaving the organization. - General Ad-hoc projects
Cawood ConsultingKinesiologist
Jan. 2015 - Jul. 20182015 – 2018
• Assisting a diverse range of people with pain relief. This pain may include emotional trauma, goal achievement, or physical pain. • Assist clients to reprogram neurological pathways and resolve deep rooted patterns, established coping mechanisms and viewpoints.
• Coaching and mentoring clients to achieve their goals
Telkom MobileReseller Specialist: National Chains
Jul. 2010 - Aug. 2014CenturionManage multinational accounts (very large accounts such as the Core Group (Apple SA), Pick and Pay, and Glocell). Negotiate agreements with CEO’s and other directors. Interact with Telkom’s legal team to see where we could accommodate dealers with requested agreement changes. Negotiate commission structure. • Manage large budgets for marketing, and assist dealers in planning marketing campaigns (flyers, promotions, tv adverts etc). • Managing staff members. • Understanding the ‘terrain’ of the industry, competitive analysis based on income groups, competitors, business trends, and promotional activity.
• Contribute to strategic goals and inputs. Attend weekly meetings to evaluate industry trends and provide helpful input on regulatory boards
• Motivate for sponsorships for charity organizations by following a process. These charity events included a Cancer gala, and several golf days with the aim to raise corporate funds.
Altech AutopageRetail Sales Executive
Sep. 2006 - Mar. 2010Midrand• Area manager for 12 retail outlets. Managing 12 business owners/ store managers and ensuring that they adhere to the franchise standards and code of conduct established by Altech Autopage.
• Collaborate with business owners/ store managers on recommended offers and marketing campaigns for their respective stores. • Working closely with the Marketing department. Ensuring franchisees have sufficient marketing material such as flyers and relevant posters, as well as planning center-court and in-store promotions. • Provide analytical information pertaining to fraud in various stores. • Sign-up and negotiate commission structures with franchisees. • Opening new stores and establishing if the investment will be feasible. • Providing operational support to franchisees
- Train staff members
- Assist with customer complaints. • Guide and train franchisees with reconciliations to ensure profitability. • Understanding the ‘terrain’ of the industry, competitive analysis based on income groups, competitors, business trends, and promotional activity. • Designing effective reports for ‘Sales Director’ and rolling it out to the rest of the team.
• Attend strategy group meetings to provide insights on how retail outlets can be better supported and identify additional revenue streams such as phone accessories.
Orion TelecomSales Coordinator
Sep. 2004 - Jun. 2006WoodmeadI won the “Extra mile” incentive at Orion Telecom. The ‘Extra Mile’ award only gets awarded once a quarter to the staff member that over achieved. • Sales process flow analysis
• Project Co-ordinator (Process and implementation flow of big corporate installation) • Tracking the installation turn around times for customer implementation. • Refinement of existing administrative processes to increase accuracy, document and form design, compiling customer files for clients
• Account manager allocation reporting.
• Ad-hoc projects (reconciliation of installed products to billing)
• Secretarial functions for National and Regional Sales Managers
• Assisting with outgoing tender documents
• Assisting with customer queries.
• Sales assistant, including follow up on customer requirements and satisfaction
• Forming relationships and liaising with PBX partners
• Accommodation bookings
• Assisting with purchase order payments • Confirmation of attendance for customer events
• Minutes of customer meetings
UUNET a Worldcom companyTelesales
May. 2000 - Mar. 2004Woodmead Sales co-ordination / assistant
Establishing efficient sales processes
Product innovations development and marketing
Liaison between customers and helpdesk Global account manager (Managing the process followed to capture and implement international sales, i.e. MCI / Worldcom Global accounts) Financial Sales Reporting (SOV, Funnel and “actual”)
Managing Ad-hoc administrative projects, such as reconciliation of installed product with billing
Forming Relationships with internal departments (International internal departments, MCI / Worldcom)
Customer / product implementation co-ordination.
Initiated sales incentives, motivating a positive and driven sales environment by preparing motivational presentations (Internal)
Secretarial assistance to regional sales manager and booking of accommodation, diary management of new business consultants, schedule appointments and database management
Assisting Potential Customers with Sales queries
Telesales and cold calling
Research and analysing market requirements
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