New Plymouth District CouncilChange Manager and Training Facilitator
Jul. 2022 - Aug. 2023New Plymouth, Taranaki, New Zealand• Assisting NPDC staff with technology related change initiatives, ensuring they understand the process, product and providing clarity on how it impacts NPDC and their respective environment. Encapsulating Technology’s vision, policies and objectives to ensure optimal use of resources. • Creating fast and effective visual reports that gives a detailed analysis per person, and then providing progress statistical information that can be used to report to team leads and CIO to monitor delivery. • Providing and giving input on definitions for process flows, roles and responsibilities. • Establishing training programs:
- Working with technical specialists and business analysts to obtain the background of projects and to establish how the proposed changes work technically, aligning all content with company policies and objectives. - Designing content to be published on the Intranet (this may include establishing glossaries, process flows, FAQ’s and providing links for additional support). - Scheduling and diarizing training sessions
- Training staff members - Tracking which staff members have been trained - Identifying potential team Champions (train the trainer)
• Establishing project plans for smaller BAU projects
• Generating ‘all staff’ communication emails and notifications for the technical department. • Change Management initiatives included:
- SharePoint
- Mobile Phones (resulted in a significant cost saving)
- Adobe replacement software. - Onboarding and offboarding process for staff members joining and leaving the organization. - General Ad-hoc projects