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Work Background
ZITIUAgente comercial
Jan. 2023Caracas, Distrito Federal, Venezuela
Ettio EspaciosCEO y Co-Fundador
Sep. 2022Caracas, Distrito Federal, Venezuela
Carousel IndustriesCollaboration Engineer
Jul. 2018 - Apr. 2024Rhode Island, USSupport and implementation of VoIP systems in the Cisco Unified Communications area (UC), for clients located at North America, Latin America, Europe and Asia. The most outstanding activities performed are: • Implement, configure and upgrade the following UC applications: CUCM, CUC, IM&P, CER, UCCX and Expressways.
• Configuration of Cisco ISR Routers as border elements (CUBE) for PSTN access using SIP and T1/E1 trunk connections.
• Configuration of Cisco ISR Routers as border elements (CUBE) for remote locations redundancy using Survivable Remote Site Telephony solution (SRST).
• Interconnection of Voice Gateways and Cisco CUCM using SIP, SCCP, MGCP and H.323 protocols.
• Configuration of Cisco Voice Gateways for analog connections with FXO and FXS ports.
• Configuration of Routers and Switches for networking.
• Implement Cisco telepresence solutions such as Telepresence Servers (TPS) and Telepresence Conductor (TPC).
• Rack and mount networking devices and servers at Data Centers.
• Build the documentation for each implementation as well as the documentation for management and support post implementation.
Soutec LLCImplementation and Support Engineer
Jul. 2017 - Apr. 2024Caracas, VenezuelaSupport and implementation of VoIP systems in the Cisco Unified Communications area (UC), for clients located at North America and Latin America. The most outstanding activities performed are: • Implement, configure and upgrade the following UC applications: CUCM, CUC, IM&P, CER, UCCX and Expressways.
• Configuration of Cisco ISR Routers as border elements (CUBE) for PSTN access using SIP and T1/E1 trunk connections.
• Configuration of Cisco ISR Routers as border elements (CUBE) for remote locations redundancy using Survivable Remote Site Telephony solution (SRST).
• Interconnection of Voice Gateways and Cisco CUCM using SIP, SCCP, MGCP and H.323 protocols.
• Configuration of Cisco Voice Gateways for analog connections with FXO and FXS ports.
• Configuration of Routers and Switches for networking.
• Implement Cisco telepresence solutions such as Telepresence Servers (TPS) and Telepresence Conductor (TPC).
• Rack and mount networking devices and servers at Data Centers.
• Build the documentation for each implementation as well as the documentation for management and support post implementation.
Vocem 2013 Teleservicios S.A.Telecommunicatios Analyst
May. 2016 - Jul. 2017Caracas, VenezuelaTechnical support and implementation of data and voice services for Telemarketing and Customer Support campaigns for companies around the world. Management of the network and telephony platform performing maintenance and optimization tasks as well as integrating new technology solutions. The most outstanding activities performed were: • Management and support of the network platform performing activities such as enabling network ports, configuring new VLANs, analizing network traffic on Cisco ASA firewalls, creating and removing IP routes on Cisco ISR routers. • Design and implementation of Avaya IVRs.
• Implementation and support of SIP, H.323 and E1 trunk connections.
• Adding and removing extensions and devices on Avaya.
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