Implementation and Support Engineer in the Telecommunications field, specializing in customer-focused delivery of collaboration solutions such as Cisco Call Manager, Avaya, and Asterisk PBX. Responsibilities included managing CISCO network devices, providing technical support for network and telephony platforms, and implementing voice and data interconnection solutions tailored to meet the needs of businesses worldwide. Ensured seamless communication and high-quality service by addressing client requirements promptly, resolving issues efficiently, and maintaining a customer-centric approach throughout all project phases.
Cisco CCNP Certified professional with experience in implementing over 20 UC system platforms, providing technical support across 5+ countries, and executing over 20 UC system upgrades. Work consistently resulted in high customer satisfaction, with clients praising the reliability and efficiency of delivered solutions.More...