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Work Background
Marriott HotelsGuest Services Specialist
Apr. 2024Philadelphia, Pennsylvania, United States1. Guest Check-In and Check-Out: Process guest arrivals and departures, including all necessary payments and paperwork. 2. Reservations Management: Take reservations over the phone, online, and in person. Update bookings in the hotel’s system. 3. Customer Service: Assist guests with inquiries, resolve issues, and ensure guest satisfaction. Provide local information and recommendations. 4. Telephone Management: Answer calls, direct them to appropriate departments, and handle wake-up call requests. 5. Billing and Payments: Handle payment processing, check for outstanding balances, and manage cash and credit transactions. 6. Communication: Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and maintain smooth operations. 7. Record Keeping: Maintain guest records, log issues, and report any unusual occurrences or requests to management. 8. Security and Safety: Monitor guest access, keep the front desk area secure, and follow safety protocols.
Intelligent Merchandising, a Revenue Creations CompanyPrivate merchandising contractor
Aug. 2020United States
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