Intelligent Merchandising, a Revenue Creations Company

Company Employees

Tiffany Solis

Guest Services @Marriott Hotels

Verified

Marriott Hotels has continued to prioritize guest satisfaction, with a significant focus on enhancing customer service and experience. The company has successfully implemented new hygiene standards and protocols due to the COVID-19 pandemic, ensuring guests' safety and comfort. Our digital innovations have improved the booking process and personalized guest experiences, leading to an increase in customer loyalty and retention. However, there is still room for improvement in areas such as staff training and response to guest feedback. Future strategies should focus on these areas to further improve guest satisfaction and maintain Marriott's position as a leader in the hospitality industry.More...