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Work Background
VozeSDET
Aug. 2024United States
GamifyProduct & Quality Lead
Jan. 2024 - Aug. 2024Lehi, Utah, United States• Developed and implemented comprehensive quality assurance processes and procedures tailed to the organization’s needs
• Established clear quality standards and guidelines, ensuring alignment with industry best practices and regulatory requirements
• Conducted training sessions and workshops to educate team members on QA principles and methodologies
• Collaborated with software engineers to define and document coding standards and best practices
• Implemented code reviews and provided feedback to ensure adherence to established standards
• Continuously updated coding guidelines based on industry trends and technological advancements
• Facilitated agile ceremonies including daily stand-ups, sprint planning, backlog grooming, and retrospectives
• Managed product backlog, prioritized user stories, and coordinated with stakeholders to ensure alignment with business goals
• Leveraged Jira and other tools to track progress, manage tasks, and generate reports for transparent and accountability
• Designed and executed API tests using Postman to validate functionality and integration points
• Collaborated with developers to troubleshoot and resolve integration issues promptly
Invested and analyzed software defects to identify underlying causes
• Implemented corrective actions and preventative measures to reduce defect occurrence
• Documented findings and communicated recommendations to relevant stakeholders
• Aligned quality assurance efforts with overall product roadmap and strategic objectives
• Coordinated with stakeholders to define project timelines, milestones, and deliverables
• Orchestrated end-to-end testing activities for frequent product releases, ensuring high-quality deliverables
• Implemented automated testing frameworks and scripts to support rapid release cycles
• Assessed risks and prioritized testing efforts to meet release deadlines effectively
CubeSenior SDET & Product
Dec. 2021 - Jan. 2024• Implemented automation testing using Cypress, taking automation coverage of over 450 test cases from 0% to over 20% within 6 months
• Mentored manual testers on writing automation
• Reviewed code changes to verify what was changed and to customize targeted regression
• Worked with developers to increase adoption of automated testing tools and frameworks
• Worked with developers to understand and tackle data seeding needs for testing
• Performed root cause analysis on defects
• Instrumental in defining and creating QA process and quality standards for entire team
Weave HQSDET & Product
Jun. 2021 - Dec. 2021United States• Created new JavaScript testing framework using Cypress
• Worked 1 on 1 with each team to implement Cypress as well as to understand and obtain critical path automation coverage
• Emphasized the customer experience throughout all feature work
• Managed product backlog, prioritized user stories and coordinated with stakeholders to ensure alignment with business goals
• Leveraged Jira and other tools to track progress, manage tasks, and generate reports for transparent and accountability
• Built a code review process for the QA team and performed regular reviews to identify and validate changes
• Created documentation for the entire QA department & Engineering using Guru
• Instrumental in defining and creating QA process and quality standards for all of Engineering
• Developed relationships with other departments to help facilitate better alignment within Weave on quality, road map, timelines, and achievable goals
• Collaborated closely with other PMs, UX, and engineers to better understand needs and resolve pain points to better facilitate automated tests
• Worked with developers to increase adoption of automated testing tools and frameworks
• Worked with developers to improve the testability of existing services
OODA HealthSDET & Product
Jan. 2020 - Jun. 2021• Collaborated closely with other PMs, UX, and engineers to better understand needs and resolve pain points to better facilitate automated tests
• Managed product backlog, prioritized user stories and coordinated with stakeholders to ensure alignment with business goals
• Leveraged Jira and other tools to track progress, manage tasks, and generate reports for transparent and accountability
• Created new JavaScript testing framework using Cypress
• API testing using graphQL and Cypress
• Reviewed code changes to verify what was changed and to customize targeted regression
• Performed root cause analysis on defects
• Created documentation for the entire QA department
• Instrumental in defining and creating QA process and quality standards for the Claims+ team
• Emphasized the customer experience throughout all feature work
Divvy | Inc.Sr. QA Engineer
Aug. 2018 - Jan. 2020• Created and executed software test plans, cases, and regression testing
• Wrote automated tests using Selenium and Elixir for regression tests as well as new features
• Maintained automated tests
• Created all documentation for the entire QA department - keeping it up to date using Confluence
• Instrumental in defining and creating QA processes and quality standards across all of Engineering
• Consistently meet OKRs
• Helped to establish a good working relationship between DevOps, Devs, and QA
• Created all training materials and coordinates hands on trainings for new hires
• Established risk assessment procedures to ensure proper testing and mitigates any high-risk code changes by giving an accurate risk assessment, and using feature flags to enable proper testing
• White box testing
• Boundary testing
• Basic security testing
• Coordinated with other teams and leads testing efforts for new products
• Trained new employees
• Reviewed code changes to verify what was changed and to customize targeted regression
• Performed root cause analysis on defects
• Reviewed code changes to determine scope of testing
• Broke work down into tasks and delegates when needed, managing priorities and resources available
Vivint Smart HomeSenior QA Engineer
May. 2018 - Aug. 2018• Created and executed software test plans, cases, and regression testing
• Tested REST APIs using Postman
• Automated APIs using JavaScript in Postman
• White box testing
• Wrote and maintained SQL query scripts to verify data
• Created and updated documentation using Confluence
• Boundary testing
• Basic security testing
• Coordinated with other teams and lead testing efforts for new products
• Trained new employees
• Reviewed code changes to verify what was changed and to customize targeted regression
• Performed root cause analysis on defects
• Reviewed code changes to determine scope of testing
• Mitigated any high-risk code changes by giving an accurate risk assessment, and using environments such as preview & pilot
VivintQA Engineer
Mar. 2016 - Jun. 2018Lehi, Utah• Created and executed software test plans, cases, and regression testing
• Tested REST APIs using Postman
• Automated APIs using JavaScript in Postman
• White box testing
• Wrote and maintained SQL query scripts to verify data
• Created and updated documentation using Confluence
• Boundary testing
• Basic security testing
• Coordinated with other teams and lead testing efforts for new products
• Trained new employees
• Performed root cause analysis on defects
• Reviewed code changes to determine scope of testing
• Mitigated any high-risk code changes by giving an accurate risk assessment, and using environments such as preview & pilot
Verisk Insurance SolutionsQA Engineer & Product Point, Xactware Solutions Inc
Jan. 2015 - Mar. 2016• Trained new employees • Created and maintained reusable test cases
• Analyzed new and existing products in preparation for release to the customer, performing integrational, functional, stress, regression, and black box testing.
• Logged and verified defects.
• Handled customer and support escalations as related to Xactimate
Bluehost.comBilling Development Operations Analyst
Apr. 2013 - Jan. 2015• Worked in the back end of the billing system using sql queries to find broken accounts.
• Trained new employees
• Worked with a proprietary system to resolve issues, while taking chats, answering tickets, and creating bugs when necessary.
• Validated reported bugs, updating with correct replication steps.
• Worked with multiple departments to maintain proper protocols for billing related issues.
Bluehost.comLevel 1 Tech Support
Mar. 2012 - Apr. 2013• Took phone calls, chats, and answered tickets simultaneously
• Performed email troubleshooting, problem solving, and basic site builder support such as Wordpress, Weebly, and ZenPhoto.
• Assisted with setting up and providing correct FTP settings and connections.
• Created chat and email templates for other employees to use to help improve their efficiency.
• Updated helpdesk articles with new or updated information.
• Created bugs for QA as issues arose.
Bluehost.comBilling Specialist
Sep. 2011 - Mar. 2012• Took phone calls, chats, and answered tickets simultaneously.
• Assisted customer with renaming accounts, updating billing information, and any billing related questions.
• Researched accounts to ensure the Justhost transfer was successful and all customer information was up to date.
• Created bugs for QA as issues arose.
Covenant EmploymentJob Coach
Jun. 2011 - Nov. 2011Salt Lake City, UTAssisting clients with finding and maintaining employment, social skills, life skills, record keeping, building relationships with potential employers, etc.
Heritage Youth ServicesSupervisor
Mar. 2011 - Aug. 2011Birdseye, UTTraining new employees and providing monthly reviews and coachings. Assisting residents with maintaining their goals, social activities, behavioral intervention, school work, running and planning groups and outings, etc.
Extended Family IncTracker
Jun. 2010 - May. 2011Spanish Fork, UTTraining new employees in regards to behavioral management, schedules, etc. Assisting clients with maintaining their goals, social activities, behavioral intervention, school work, etc.
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