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Work Background
MicrosoftDirector of business managment
Aug. 2022I focused on enhancing team operational efficiency and project delivery timelines by establishing high-level management processes. I took charge of cost center management, reclassifying budgets quarterly to align with evolving business priorities and minimize unnecessary expenditures. Through monthly budget reviews, I provided actionable insights that empowered leadership to make informed decisions and allocate resources effectively. I led the CPX Onboarding program, implementing best practices to reduce new employee ramp-up time and improve team integration. Additionally, I collaborated with several VPs to establish Chief of Staff offices, launching initiatives that significantly increased team effectiveness and collaboration across the organization.
• Boosted employee morale by monitoring organizational well-being via regular assessments and feedback mechanisms.
• Improved project completion rates by providing strategic support to COS and driving initiatives aligned with organizational goals.
• Increased training participation and resource accessibility through administration of CPX Learning page and SharePoint site.
• Reduced hiring time for critical roles by assisting with headcount management and optimizing team structures.
• Enhanced cross-functional collaboration and engagement across international locations by developing global Ambassador program for remote team members.
• Provided support to multiple teams in executing ROB (Run of Business) activities, streamlining operations and improving efficiency.
• Streamlined invoicing and end-of-month financial tasks for multi-million-dollar vendor budgets.
• Enhanced operational procedures and managed Rhythm of Business for CME leadership team, resulting in increased meeting productivity and engagement.
MicrosoftSenior Business Manager
Jun. 2020 - Sep. 2022Redmond, Washington, United StatesI spearheaded the development of the CPX Onboarding program to streamline the new employee experience and foster stronger engagement from day one. By implementing CPX NEO, a comprehensive new hire orientation platform, and establishing global ambassador networks, I was able to reduce ramp-up time for new employees, helping them integrate more quickly and feel connected to the organization. In parallel, I partnered with the finance team to overhaul budget reconciliation processes. Our collaborative efforts resulted in more efficient and accurate financial reporting across monthly, quarterly, and annual cycles. This not only improved workflow but also allowed the team to focus more on strategic financial planning rather than manual reconciliations. Ultimately, these initiatives helped create a more seamless experience for employees and improved operational efficiency, both in onboarding and in financial management. I'm proud of the positive impact these efforts have had on our team and the broader organization.
• Streamlined operations and ensured seamless division communication through comprehensive administrative support.
• Increased cost efficiency by managing cost centers and conducting quarterly financial reclassifications.
• Supported budget management and data analysis for Chief of Staff, enhancing procurement, staffing, and vendor coordination.
• Developed and launched a comprehensive global onboarding program for CPX, enhancing employee integration.
OraclePrincipal Program Manager
Feb. 2019 - Jun. 2020Greater Seattle AreaI managed the strategic design and implementation of programs aimed at enhancing operational efficiencies within a dispersed technical organization in the Human Resources sector. Working closely with cross-functional teams, I led the development of enterprise-wide initiatives focused on continuous improvement and optimizing day-to-day operations. This collaboration ensured that each project aligned with broader organizational goals, fostering a culture of efficiency and innovation. One of my key contributions was identifying and prioritizing procedural issues that hindered productivity. By spearheading special projects to address these challenges, I drove meaningful process optimization, resulting in more streamlined workflows and improved team performance. The successful completion of these projects not only enhanced operational effectiveness but also laid the groundwork for sustained organizational growth.
• Enhanced alignment and tracking, improving departmental performance by collaborating with HR and goal owners to define and prioritize strategic goals.
• Implemented a promotion program, driving employee engagement and enhancing career development opportunities within organization.
• Reduced operational inefficiencies and improved team productivity by identifying and prioritizing key process issues.
• Increased employee engagement by leading special projects, including Performance and Promotion programs, and facilitating data-driven decision-making that identified critical metrics.
OraclePrincipal Technical Program Manager - Oracle Cloud Infrastructure
May. 2018 - Feb. 2019Greater Seattle AreaDirectly and indirectly leading teams with a well-developed capability to work cross-functionally and bridge functional silos. Implements standard business procedures and processes, driving execution and plan delivery through identification of interdependencies with end-to-end business expertise. Drives regular communications cadence of key initiatives, change management plans and status updates to various stakeholders including internal employees and external audiences. • Built a project team for the Azure-OCI Integration that encompassed, engineering, product marketing, UI, technical writer, legal, several service teams, management, MSFT and program management, Created process health report using Confluence and scrum framework with cross-functional teams that enable the teams to better align and drive toward requirements.
• Responsible for Fast Connect/IPSec VPN operations program management including, process definition, ticket intake, reporting methodologies, cross team process • Worked with multiple teams to create technical strategies and operations focused frameworks to support the network
• Lead strategic direction of processes and systems to ensure operational needs were being addressed against aggressive schedules
• Developed process/control changes by identifying gaps/issues/areas for improvement; wrote and communicated improved processes
• Increased efficiencies and reduced manual tasks by introducing a new tool for project managers, tying it into a ticketing system, and synching the system across an entire company.
AmazonSenior Global Project Manager – Amazon Connections
Oct. 2016 - Feb. 2018Greater Seattle AreaAmazon Connections is an innovative program that gives Amazonians a confidential and effective way to give feedback on the workplace and help shape the future of the company. • Oversaw and tracked day-to-day launch milestones, ensured processes were documented, efficient, streamlined, and that only the highest quality launches were executed • Developed standard operating procedures for program team processes • Educated the Amazon Connections teams on Project Management Methodology and worked with them to develop their own processes • Partnered with the team and facilitated workshops to promote new levels of communication and teamwork, focusing on communication styles and neuro linguistic communication • Led a centralized competitive intelligence process and published an org-wide monthly newsletter; driving the latest industry insight into the Strategic Planning process
MicrosoftGlobal Release Program Manager
Apr. 2014 - Sep. 2016Redmond, WashingtonI managed the comprehensive launch activities for Amazon Connections, ensuring every milestone was met with precision and efficiency. To streamline program team processes, I developed and implemented standard operating procedures, which significantly improved the overall workflow and execution. In addition, I educated teams on Project Management Methodology, helping them develop tailored processes that better suited their specific needs and project goals. Recognizing the importance of effective communication and collaboration, I facilitated workshops that focused on enhancing teamwork. These sessions concentrated on understanding varied communication styles and incorporating neuro-linguistic programming techniques. By fostering a more cohesive and adaptive working environment, I helped drive better alignment and stronger results across teams. The combined focus on process improvement and communication ultimately ensured the successful launch of Amazon Connections, while strengthening the long-term capabilities of the teams involved.
• Streamlined launch processes, leading to consistent execution of high-quality program rollouts.
• Led centralization of competitive intelligence, producing monthly newsletter to inform strategic planning with latest industry insights.
• Developed competitive intelligence framework that provided critical market insights for strategic planning initiatives.
MicrosoftRelease Program Manager - Xbox
Jul. 2012 - Apr. 2014Greater Seattle AreaRelease Program Manager, Global Project Management Microsoft, Redmond, WA, 2012 - 2014 Implemented a new customer service tool which created a budget savings of 20% • Accountable for planning, organizing, and controlling all activities associated with releasing products to support such as the Surface, Xbox and WP • Managed several large releases within the XBOX CSS team within an international environment • Strategically and effectively positioned services in the mind of BG/PG, Partners and Customers • Managed projects that required special attention due to sensitivity and criticality
HSBCSenior Project Manager
Jan. 2009 - Jul. 2012HSBCSenior Principal Project Manager II HSBC, Vancouver, BC, 2009 - 2012 • Worked directly with service delivery, change delivery and software delivery as part of yearly planning initiatives • Coordinated a Global Program Management Team to ensure project objectives and scope clearly understood by individual sites and other stakeholders within the region • Improved operational processes for the accurate collection, consolidation and reporting of detailed project / resource plans in both Canada and the US
HSBCSenior Project Manager
Jan. 2007 - Jan. 2009Direct Channels Call Centre Transformation
Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project.
Responsible for relationship with the onshore project teams responsible for implementations. Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business. Coach, mentor and lead personnel within a technical team environment. Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work. Managed budgets based on the transition(s) managed within the country of transition
Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence. Design, develop and implement the framework the can create. 'Build-to-Operate' for smooth transition to production support.
HSBCnet Knowledge CentreSenior Manager
Aug. 2002 - Jan. 2007Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management. Developed and implemented global help desk for HSBCnet with global technology
Built and implemented strategic best practices for the global help desk
Proactively managed systems development, implementation and risk via the use of the global HSBC systems
Responsible for the recruiting, management and career development of consulting staff, Provided delivery management to ensure customer satisfaction and reference-ability
Manage key global processes to agreed service levels.
siebelSenior Manager - Support Services
May. 2000 - Dec. 2002
IKON Technology ServicesNational Help Desk Manager
Dec. 1998 - May. 2000
Compucom Systems IncProduct Support Specialist /Team Lead/Supervisor
Jan. 1997 - Jan. 1998
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