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Work Background
Engine YardDirector Of Support, Operations, and Engineering
Aug. 2018RemoteLead a worldwide team that provides services to customers, improves the product offerings, and operates the day-to-day of the business. Define and execute product strategy, including its support plans, staffing and operational needs, and the go to market plan.
Manage relationship with 3rd party Engineering Teams when building and operating the product offerings. Build close relationship with high profile customers by leading a team of Senior Specialists architecting specific solutions and offerings.
Engine YardSenior Solutions Architect
Mar. 2018 - Jul. 2018RemoteEvolve solutions for new and existing customers on how to deploy, run, and scale cloud apps. Work with prospect customers on changes and improvements needed for running applications on a PaaS.
Drive tech opportunities for new features and enhancements to the company's offerings, including building proofs of concept.
Engine YardApplication Support Manager
Aug. 2017 - Feb. 2018remoteManage a Team of six Application Support Engineers across 4 timezones.
Highest point of escalation of all types of issues faced on the everyday functioning of the team. Member of a management team in charge of definition and implementation of Support policies, procedures, and metrics. Responsible for recruiting, onboarding, and coaching of new team members, and career development for the whole team. Work with the Engineering and Product Management Teams on definitions of new products and improvements to the existing ones, giving the point of view of the Support organization.
Assist the Sales Team when engaging new customers, providing deep technical expertise & solutions.
Engine YardProfessional Services Team Lead
Nov. 2016 - Mar. 2018RemoteLead a Team assessing needs and implementing solution for customers that need to 'push the platform beyond its limits'. Work with Customer Success on reaching out to customers, scope the work to be done, and prepare Statements of Work. Follow up with the project management of the resulting engagements.
Implement solutions using Chef, integrating AWS Services and third party ones, deliver to customers, and educate them on the solution provided.
Engine YardApplication Support Technical Lead
Dec. 2015 - Jul. 2017Support customers who run Ruby on Rails, PHP, and NodeJS applications on EY's curated stack, as well as on Deis clusters. Point of escalation for technical issues. Deep dive on debugging platform problems.
Drive tech opportunities for new features and enhancements to the company's offerings, including constructing proofs-of-concept. In depth support for customers needing technical training on best use of the Engine Yard platform, up to and including costs analysis and out-of-the-box solutions. Work on a daily basis with Linux machines, containers, AWS Services including EC2, ELB, and RDS. Write Chef recipes and maintain tools for system administration.
Engine YardApplication Support Engineer
Feb. 2014 - Nov. 2015RemoteSupport customers who run Ruby on Rails, PHP, and NodeJS applications on EY's curated stack, as well as Deis clusters.
Work on a daily basis with Linux machines, AWS Services including EC2, ELB, and RDS. Write Chef recipes and maintain tools for system administration
Self EmployedSysadmin / Software Developer
Dec. 2013 - Feb. 2014São Paulo Area, BrazilResearching and building proof-of-concept on how to migrate Internet services operations to cloud-based infrastructure.
Intel CorporationOpen Source referent for Latin América
Jul. 2009 - Nov. 2013Córdoba, ArgentinaProvide support to Sales and Marketing teams, presenting to ISV/OEMs, addressing media, and promoting projects and initiatives around Opensource topics and Linux in particular.
Worked with technical marketing engineers on assessing customers technical needs when running Linux on educational programs around the company's ClassmatePC solution, interfacing with internal stakeholders, and assisting external OSVs.
Technical leadership alongside Digital Home Product's team pursuing opportunities for set top boxes in Argentina, becoming knowledgeable of SoC's usage, tools, and architecture of a set top box, building demos, interacting with external teams, and presenting to customers.
Intel CorporationSoftware Developer
Apr. 2009 - Nov. 2013Córdoba, ArgentinaDevelop and deploy backend components of a services providing infrastructure and researching related technologies.
Worked with technologies which include Python, Django, MongoDb, NodeJs, the system was engineered and deployed to support ten of thousands of users across multiple datacenters using Chef and Amazon AWS Cloud Technologies.
All was built and maintaned using SCRUM software development practices, including continuos testing, integration, and deploy using Selenium, JIRA tracker, bamboo build servers, and Chef. Previuos to the above, part of the team developing the backend of the Intel Services Manager product, an infrastructure on top of which ran the Intel AppUp Center, among other services.
Particularly involved with tasks related to providing support on the backend to Moblin/MeeGo related features, the main one being a YUM/APT repository for access through the standard tools provided in Linux distributions.
IntelSoftware Innovator Engineer
Oct. 2007 - Mar. 2009Córdoba, ArgentinaConceive, evolve, and mature concepts around new uses of hardware through software, including business cases, value proposition, and technical feasibility.
Design, launch, and maintenance of an internal services incubation alternative, comprising a site, the building of a community, and a set of tools for prototyping services.
Drive the technical feasibility stage of the Parallel Universe project, a service to analyze how parallelizable a piece of code is, later handed over to another group which productized the concept.
Cruz del Sur Sistemas InformáticosSolutions Architect
Mar. 2004 - Oct. 2007Córdoba, ArgentinaAsses business needs for customers requiring Network and System Administration services.
Development and implementation of billing and conciliation systems for VoIP telephony services, using Perl, Python, and MySQL, as Software Development Contract Work.
System administration of Linux and FreeBSD servers, including capacity planning and migrations, as an Infrastructure Specialist.
Telecom Personal S.A.Software Engineer / Network Provisioning Systems
Nov. 2003 - Oct. 2007Córdoba, ArgentinaWorked at Gepin International SAM assigned to Telecom Personal, building, maintaining, and troubleshooting satellite products to a Telco provisioning system using C/C++, Java, Expect, and SQL.
Exposed to 7x24x356 nature of the Telco business as being part of a 3rd level support team for the provisioning system.
Fundación Vía LibreTechnical Lead
Jan. 2001 - Dec. 2003Córdoba, ArgentinaDevelopment of IT solutions based in open source software and following the open source philosophy, and part of a team focused on developing open source software for the National Goverment.
Part of the NGO' s sysadmin team, responsible for 10 Linux developer' s workstations, CVS servers, and backup systems, and supporting other projects within the organization.
Orbistel S.A.System Engineer
Jan. 2000 - Dec. 2001Córdoba, ArgentinaAdministration of VoIP Billing Infraestructure, interfacing it with other systems vía scripts in Perl and Python, as well as Junior administration of a H323/SS& VoIP infrastructure and system administration of several GNU/Linux systems.
Universidad Blas PascalSystem / Network Admin
Jan. 1998 - Dec. 2000Córdoba, ArgentinaDesigning, implementing, and operating Internet services for the University providing central services and network wide security, all using Linux and Opensource based solutions. Leader of a 15 employees team involved in internal helpdesk, computer lab maintenance, and system and network administration.
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