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Work Background
Her Majesty's Prison and Probation Service (HMPPS)Prison Officer
Sep. 2018London, England, United KingdomSupporting the functioning of the prison. Active participation in internal processes. Training, ensuring the safety of officers and prisoners. Improving the functioning of specific departments, locating weak points in processes and implementing changes.
Self EmployedMortgage and Protection Broker
Sep. 2015 - Dec. 2017Stevenage, Stanmore, home based as wellInvolved in all aspects of Mortgage broking. Gained valuable experience and met great brokers at the time. Massive part of my work was a transfer of old mortgage database onto the new system. Massive investigative work. That was really great lesson that everything has got to be done perfectly from the very first time otherwise it becomes very difficult to make filed folders compliant.
Self Employedparticipating in various projects
Jun. 2013 - Sep. 2018LondonWhen I left finances I joined my friend in his construction project. I was always interested in construction and alongside any other job (even in finance) I got this option to generate additional income from a large variety of tasks which included but not limited to:
- credit control management - office management
- maintenance, - construction
- installing and fault finding in commercial alarm installations
- advise in relation to current processes All rounder with plenty of various qualifications and perfect CAN DO attitude. I am able to adjust to situation and job requirements.
Metropolitan PoliceMet Volunteer
Nov. 2012 - Oct. 2013Haringay, LondonVarious police stations, started as reviewing police stations then website management, looking after police cadets, reviewing videos for court cases, participating in meetings and introductions of new volunteers, picture taking and photoshoping
Barclays Bank Plc / Financial ConsultantMoment Banker
Feb. 2007 - Mar. 2015North Finchley• Creating great customer experience
• Some management duties
• Selling Insurance and other banking products on a non-advised basis
• Fraud reporting
• Training colleagues
• Cooperating with other bank departments e.g.: business, mortgage, insurance etc.
• Cooperating with other banks on more complex issues
• Working in a target driven environment
• Experience of selling and servicing various financial products In depth auditing experience I gained whilst dealing with customers complaints at Barclays. I was able to resolve many complaints at a branch level without any need for further escalation. In multiple cases because I had an access to audit information on the system and filed documents in branch I managed to prevent complaints (quick reaction and knowledge of processes). That was usually an opportunity for training of less experienced colleagues.
In the past certain documents were sent from the branch within specified time limit and I used to check them before final submission. Also, part of the end of day procedures was to complete checking of documents before locking in our storage.
As the last few years at Barclays I was the most experienced sales person I was also responsible for training and preparing others to start working in Personal Bankers position. Regular checks on them were performed.
Checks were done on products like: Insurance sale, fact find, personal lending up to 25k, credit cards, accounts, final document submission, etc…
Gill Wing RestaurantDeputy Manager
Oct. 2005 - Jun. 2006Islington, LondonManaging 13 members of staff, participating in refurbishment, setting up business, managing, employing and training, grievance procedures
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