Requests
9
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Work Background
A.P. Moller - MaerskTraining Coordinator - Learning and Development - Continuous Improvement
Jul. 2021Charlotte, North Carolina, United States
Maersk Line, LimitedExport Customer Service
Jul. 2018Charlotte, North Carolina AreaAdvise Logistics Customers with issues and requests concerning Export shipments from the U.S. Use Sales-force and Case Management to resolve and correct escalated cases.
Self EmployedSocial Media Manager
Jun. 2017Charlotte, North Carolina AreaManage Social Media platforms for primary Law Firm and 6 clients Utilize Facebook, LinkedIn, Twitter and Instagram to promote individual Firms Areas of Practice
Post Blogs and Videos to each site using CoSchedule Social Media Manager
Create Blogs, Posts and Pages using WordPress, HTML, CSS and JavaScript
Del Frisco's Restaurant GroupServer
Jun. 2017 - Apr. 2019Charlotte, North Carolina Area
INT TechnologiesSr. Technical Recruiter
Feb. 2017 - May. 2017Charlotte, North Carolina AreaSr Technical Recruiter for INT Technologies. INT Technologies is a National Veteran-Owned Staffing and Consulting company dedicated to creating long-term business relationships built on trust and ethics, while providing solutions that meet your needs as well as your time and budget constraints. Our team members are the technology industry’s most highly regarded and accomplished individuals and approach each job with a commitment to values, integrity and professionalism. You can count on the INT Technologies heroes to swiftly bring solutions to your IT needs no matter how simple or complex, and to be your true business partner.
ExperisRecruiting Program Manager
Aug. 2012 - Jan. 2017Charlotte, NCRecruiting Program Manager
Create and lead training programs for new recruiters-entry level and experienced
I am leading the effort to Remarket our consultants whose projects are ending. I identify these consultants, arrange for a contact to be made in a timely fashion, and alert our teammates to their availability. Support and manage cost and spending for our external recruiting platforms. We monitor usage and give coaching when applicable Lead day to day and skill building training sessions in relation to sourcing and searches for all LOB’s
Understand trends in the market, and offer direction and focus for solutions to our Fulfillment teams.
Organize and prepare programs for management to implement for recruiting excellence Talent Sourcing and Performance Manager-Lead Recruiter
At Experis, I manage team of 7+ Talent Sourcing Coordinators to identify quality candidates in IT, Finance and Engineering to appease our clients’ needs and provide support for correlating recruiting teams. Provide Sourcing direction and leadership including setting sourcing goals and expectations, monitoring performance against goals and managing the Sourcing staff to those expectations. We continuously work with branch leadership to ensure that efforts of sourcing and recruiting are meeting branch needs and expectations and that they are working as a cohesive group Support the strategic objectives of the organization, driving recruiting excellence through the application of best practices, structured approaches, lessons learned, continuous improvement, and ultimately, superior operational results.
Lead training initiatives for new associates, development courses for current teammates and introduce fresh techniques for organization, teams and individuals. We have helped transition 5 Talent Sourcing Coordinators to promotions within Experis since 2014. Specialties: Strategic Sourcing leadership, continuous process improvement projects, and change management.
Bank of AmericaTeller Operations Specialist/Sales and Service Specialist/Teller
Dec. 2008 - Aug. 2012Charlotte, North Carolina AreaCoached and trained teller team to achieve performance goals in cash balancing, referral opportunities and risk management.
Consistently met or exceeded performance goals set by management for individual and banking center matrix. Achieved high company audit scores due to process, risk management and teamwork
Perform customer service requests and gain consent for further sales offers
Identify referral opportunities by responding to clues and give insight to customers to recognize and understand relationship deepening products and services
Conduct outbound sales calls and replies for service request and problem resolution follow-up for customer delight
Maintain cash balance performance with integrity and consistency while processing transactions and identifying referral opportunities during teller duties
Nominated for Silver Award for Banking Center Excellence 2010 and 2011
Sullivan’s SteakhouseServer/Server Development Trainer
Feb. 2007 - Aug. 2014Charlotte, NCSullivan’s Steakhouse is a vibrant neighborhood American Steakhouse featuring the finest steaks, seafood, hand-shaken martinis and live music. With 19 locations across the U.S., Sullivan's offers comfortable fine dining in a lively atmosphere. Whether it’s for business, pleasure or both, Sullivans is a favorite local steakhouse. I train new employees on the aspects of fine dining and guest satisfaction, and educate on wines, liquors, steaks and dining steps and styles of service. I adhere to guest needs and requests, and consolidate and delegate responsibility throughout the evening.
Firebirds Rocky Mountain GrillBartender/Server and Server Trainer
May. 2004 - Dec. 2006Charlotte, North Carolina AreaFacilitated and conducted effective training and orientation programs for new and existing employees
Key Accomplishments and Contributions and a Bartender, Server, Server Trainer at Firebirds:
Developed new training manuals for the company, which increased efficiency and production
Initiated and implemented new bar specials and features which promoted and increased sales
Hops Restaurant Bar & BreweryBrewmaster/Customer Service
Mar. 2000 - May. 2004Charlotte, North Carolina Area & Spartanburg, SCBrewed, filtered, and distributed microbrews and led training classes regarding the science of brewing
Conducted brewery tours, effectively responded to all customer questions, and maintained inventory
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