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Work Background
Servicio de atención al cliente
1840 & CompanyServicio de atención al cliente
Jun. 2025Estados Unidos
Appointment Setter
1840 & CompanyAppointment Setter
Nov. 2024 - Jun. 2025
Follow Up Specialist
Hightower HomesFollow Up Specialist
Apr. 2024 - Jun. 2025Texas, Estados Unidos
Follow Up Specialist
Hightower HomesFollow Up Specialist
Apr. 2024 - Sep. 2024Estados Unidos
Traductor autónomo
Personal autonomoTraductor autónomo
Apr. 2013 - May. 2024Argentina
Trainer Learning & Leadership Development
Free lancerTrainer Learning & Leadership Development
Apr. 2011 - Apr. 2012Motivation Sales and Customer Care Oriented trainings
Sr QA Specialist
TeletechSr QA Specialist
May. 2009 - Jan. 2011QA Coordinator of Best Buy accounts
Analyst of Ongoing Improvement-Analista de Mejora Continua
COSCAAnalyst of Ongoing Improvement-Analista de Mejora Continua
Mar. 2009 - Apr. 2012CABAMotivation/Sales-Motivacion/y Ventas: creación de coachings y estrategias para la mejora a través del análisis y la observación. En todas las cuentas analizadas desarrolé una mejora superando la pedida por los Clientes. Especialización en diagnósticos, resolución y logro de objetivos.
Learning & Leadership Development C-SAT Matter Expert
TeletechLearning & Leadership Development C-SAT Matter Expert
May. 2003 - May. 2012Argentina• Evaluated the courses for their renewal, changes or improvements according to the evolution and goals to be achieved proposed since their creation • Prepared the files/graphics referring to all the topics that conform a project (Handling Time, QA, Customer Satisfaction, etc.). • POC for conferences, calibrations with the clients performing excellent relationship
Quality Assurance Specialist/Service Delivery
Teletech ArgentinaQuality Assurance Specialist/Service Delivery
May. 2003 - Dec. 2009ArgentinaSupervisora y Coordinadora de QA Teams. 2003- CSR Customer Service Representative
L&LD C-SAT Specialist
TeletechL&LD C-SAT Specialist
Jan. 2003 - Dec. 2011Argentina• Senior QA Specialist and Customer Satisfaction services with strong experience in leading, coordinating and motivating teams.
Public and Wellfare Advisor
Honorable Cámara de Diputados de la NaciónPublic and Wellfare Advisor
Mar. 1995 - Dec. 1997Colaboración y redacción el diferentes Proyectos de Ley, por ejemplo la "Ley de Brucelosis" que fue exitosamente promulgada, trabajando con la dirección del Dip Nac Dr Anibal O Hardy
First Class Instructor/Flight Attendant
Aerolineas ArgentinasFirst Class Instructor/Flight Attendant
Jun. 1978 - Dec. 1992Instructora

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