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Work Background
AndelaSupport Engineer (Security & Revenue Support)
Sep. 2023Nairobi County, Kenya
COMPUTER LEARNING CENTERSenior I.T Project Manager
Jan. 2016 - Sep. 2023Nairobi, KenyaAs a Senior I.T Project Manager, I successfully led end-to-end project planning, including work breakdown structure, scheduling, financial management, and quality assurance. I oversaw diverse I.T projects, ensuring optimal resource allocation and prioritization to maximize project outcomes and deliver the most value to stakeholders. Key responsibilities included: - Driving effective communication and coordination across project teams to achieve seamless collaboration. - Managing time-sensitive deliverables while maintaining high-quality performance standards. - Engaging and managing stakeholders to align project goals with organizational objectives. - Negotiating project requirements and fostering exceptional client relationships to ensure satisfaction and long-term partnerships. My ability to balance technical expertise, strategic planning, and relationship management was critical in achieving consistent project success and delivering measurable results.
Computer Learning Center Training Manager
Jan. 2015 - Dec. 2015Westlands• Coordinated the designing, development and maintenance of training and presentation materials for different programs offered by the organization. Also did report writing detailing every step and action taken. • Managed competent training team that was capable of developing and delivering comprehensive training materials for the organization and other clients and presenting team plans, performance, and related matters to the management.
Computer Learning Center Information Communication Technology Instructor
Jan. 2014 - Dec. 2014Nairobi, KenyaTrained and exposed potential users to ICT and Project Management skills that allowed them to apply different project management styles and techniques to be able to successfully carry out the project at hand.
Mart Networks Kenya LtdInformation Technology System Support
Jul. 2006 - Dec. 2013Nairobi, Kenya• Handled the organization’s network and network resources, managed secure network access for remote users, kept up to date with technology, designed maintenance procedures and implemented them. • Implemented and managed security, integrity and backup procedures, scheduled upgrades, and provided user support, advice, and feedback. • Installed new software and upgraded others in addition to providing technical support for users.
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