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Work Background
Arval BNP Paribas GroupHead of Business Transformation
Mar. 2025Bucharest, Romania- Provides strategic leadership in enhancing both customer and employee experiences to drive business growth and engagement.
- Champions a culture of continuous improvement, driving process optimization and structured problem-solving initiatives across the organization.
- Oversees the deployment, integration, and configuration of digital platforms, ensuring alignment with business objectives through close collaboration with Business Lines.
- Ensures the delivery of high-quality, business-aligned IT services, supporting the achievement of company’s strategic goals.
- Orchestrates cross-functional teams to deliver transformation programs, pilot projects, and automation initiatives that accelerate innovation and efficiency.
FLOWX.AICustomer Success Manager | Senior Project Manager
Oct. 2022 - May. 2024- Responsible for helping clients and partners to implement the FLOWX.AI platform in the agreed timelines and to the agreed standards. - Onboard the project team and ensure proper communication to adjust expectations from both sides. - Defining the goals for the project team and translate scope and deadlines into a complete project plan. - Coordinating the activities within the project directly supervising the technical teams, consultants and other collaborators involved. - Actively monitor progress on the project plan, identify bottlenecks and risks, provide solutions to address them in a timely manner.
- Working closely with partners and clients’ teams in implementations, as well as with the internal sales team to prepare a proper kick-off of the projects.
- Coaching and coordinating an internal team of customer success technical experts.
Tremend Software ConsultingSenior Project Manager
Sep. 2021 - Oct. 2022- Coordinating the activities within the project directly supervising the technical implementation teams
- Establishing long-term collaborative relationships with partners, clients, beneficiaries and sponsors of the project
- Preparing the budget and cash-flow of the project - Monitoring he progress achieved against the proposed objectives - Coaching and motivating the project teams through communication and permanent feedback provided to its members
- Organizing training sessions for internal and external teams - Coaching, coordinating and supervising a team of internal project managers
BCRProject Manager
Aug. 2015 - Aug. 2021Bucharest, RomaniaResponsible for the implementation and coordination of projects in order to fulfil the project’s objectives:
project scope, timeline and budget.
Alpha Bank RomaniaSenior Business Analyst /Project Manager
Nov. 2012 - Aug. 2015Organization Division- Coordinating business analysis and level 2 functional support related to operations, interfaces and electronic channels
- Coordinating the activity of business analysis team, assigning and prioritizing tasks
- Managing medium projects
Alpha Bank RomaniaBusiness Analyst
Jan. 2010 - Oct. 2012Organization Division- Responsible with the requirement gathering from business units and solution identification
- Evaluating the impact of the new products and functional requirements on the core banking system current functionality
- Liaison between business units, IT Division and external vendors
- Managing small/medium projects
Alpha Bank RomaniaInternational Payments Analyst
Oct. 2008 - Dec. 2009Oracle FLEXCUBE Implementation ProjectResponsible with the implementation of the International Payments activity within a new Core Banking System for Alpha Bank Romania, with solution provided by ORACLE Financial Services and Solutions. Tasks:
• Gap analysis and requirement specifications
• Elaborating the User Acceptance Tests plans • Testing the interfaces between the core banking system and the external applications
• Elaborating the internal procedures, end users manuals
Alpha Bank RomaniaInternational Payments Officer
Sep. 2007 - Sep. 2008Operations Division• Handling the activity of International Payments;
• Working with SWIFT Alliance Application;
• SWIFT messages from Category 1, 2, 9 and xn
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