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Work Background
Al GhurairTechnical Project Manager
Jun. 2024Dubai, United Arab EmiratesProject Management: Leading large-scale projects using Agile and Sequential methodologies, managing budgets from $1M to $5M USD.
Team Leadership: Directing multiple remote teams of designers, developers, and QA experts, coordinating with stakeholders to meet project goals.
Cross-functional coordination: Overseeing application delivery, data migrations, and digital transformations, utilizing Scrum and Waterfall methods.
Planning & Execution: Creating detailed project plans, schedules, and risk mitigation strategies; estimating resources and preparing financial forecasts.
Stakeholder & Vendor Management: Managing stakeholder expectations, facilitating meetings, and handling vendor evaluations based on RFPs.
Scrum Facilitation: Conducting daily scrums, sprint planning, demos, and retrospectives to drive project success and team performance.
Quality Assurance: Collaborating with Architecture, Technology Support, and Testing Teams to ensure project quality and adherence to standards.
Aulysius/monday.com platinum partnerTechnical Project Manager
Sep. 2023 - Mar. 2024Dubai, United Arab Emirates•Worked as SAAS implementation project manager and supervised cross-functional teams on Work OS setup Business Development, Implementation, Consultation, and Post Service Support.
•Championed execution of 10+ projects in 6 months and delivered on time, achieving customer satisfaction with a 5 out of 5 stars rating. •Directed Implementation of SAAS aggregator solutions to meet client needs using advanced project management tools. •Created Implementation methodologies to control project costs and meet deadlines. Created and implemented department standard operating processes and procedures during department redesign. • Onboarding & and training sessions for B2B, and enterprise customers, ensuring 780% satisfaction score and absorption of customer success products & and services. • Developed a Training Academy including syllabus and marketing plan leading to management and execution of training sessions for clients as per demand.
Clicktap DigitalProject Manager
Sep. 2022 - Jul. 2023Dubai, United Arab Emirates• Executing scrums, sprint creation utilizing Kanban, Gantt charts, burn down and burnup charts and facilitating effective backlog management with scrum board management on a daily basis. • Defining Time estimation, task dependencies, integration of several project management tools at different levels of team management and offering user-friendly functionalities for development and creative teams Developing department policies, process and procedures documentation and providing internal training to the department and impacted end users.
• Responsible for creating, updating and customizing proposals to fit the needs of various projects. These include objectives, technological requirements, systems info, timelines/deadlines, funding information, and staffing details.
• In charge of formulating and executing a Technology Project Management Office at the group level, demonstrating management excellence and strong leadership.
• Partnering with management and stakeholders to devise efficient systems and processes that guarantee successful project administration and execution throughout the organization.
• Monitoring project annual budgets and predictions while collaborating with Project Managers to explain discrepancies and suggest corrective action when necessary. Additionally, scrutinizing Monthly Project Reports to guarantee stringent monthly financial regulation.
• Managing the communication and relationship with different stakeholders throughout project stages.
• Analyzing and improving organizational process and workflow, employee and space requirements, and equipment layout; implementing changes.
TradeTracker.comAgile Project Manager
Aug. 2019 - Aug. 2022Dubai, United Arab Emirates• Collaborating and communicating with stakeholders & Dev team to complete project milestones by implementing scrum methodologies.
• Provide visibility into project progress while supporting effective decision-making, approvals, and directions.
• Simultaneously managing multiple clients & stakeholders while working with a global, cross-functional team using agile methodology and organizational development principles.
• Assisting account management teams in identifying emerging issues and trending problems & drive them to resolution.
• Maintaining existing content production whilst continuously researching and recommending new avenues to increase content reach.
• Managing an existing roster of external content contributors, while continually seeking new contributors specialising in subject matters that align with business priorities.
• Implementing, maintaining, and refining SEO strategy to improve the online reach of the client’s products. Collaborate with the Digital team to implement best practice technical SEO across all properties.
• Accountable for managing WordPress CRM and creative copies for marketing. Partnered with marketing managers and designers to generate innovative marketing campaigns for clients.
Comit LabHead of Project Management
Mar. 2018 - Jul. 2019Lahore, Pakistan Coached 5 teams on higher maturity levels by enhancing operational requirements, team collaboration, and Interpersonal communications. Ensured user stories were 100% ordered, defined, and ready to be worked on by the team. Resulting in higher conversion, better client reviews and an improved financial portfolio. Successfully led teams in creating web/mobile user interface development. Other tasks were: • Led 2 Scrum teams, working with cross-functional teams to increase revenue from $1.5 million to $2.3 million in 2 years, slashing time to delivery by 22%.
• Scrum Master for 10 Projects, completed an average of 15% under budget.
• Trained 3 Scrum Masters for other departments.
• Enforced Kanban usage, cutting cycle time by 25%.
• Requirement gathering, creating project plans and scheduling schemes, obtaining and managing resources, defining user stories, managing budget, report writing, and facilitating project execution and closure.
• Facilitating meetings, including daily stand-ups, sprint planning, retrospectives, and seeking help in resolving obstacles to help drive execution.
• Worked with the stakeholders and teams to ensure that approved requests were guided through the product life-cycle process.
• Monitoring tasks ongoing, evaluating progress, managing project/sprint plans, tracking issues and risks, and taking corrective action as necessary.
• Collaborate with analysts, developers, and QA, to understand business requirements and roadmap that drive the analysis, design, and delivery of solutions.
• Developed and maintained project management artefacts like project charter, schedule, budget tracking, risk and issue logs, status reports, and communications plan.
• Clearly and concisely communicating project status, progress, and issues effectively and appropriately.
• Enabled Scrum & Kanban as a software development framework for multiple software delivery teams in an early-stage transformation environment.
shanzy noorFreelance Writer
Jan. 2017 - Jun. 2019Pakistan
MAGANUM.COMFreelance Blogger
Sep. 2016 - Jan. 2018Lahore, PakistanWorked as Social Blogger and worked topics of social awareness, education, and lifestyle.
JfreaksSenior Project Manager
Jul. 2016 - Oct. 2017Lahore, PakistanDelivered projects by implementing effective team collaboration with improved delivery time by up to 20%. Built solid relationships with +10 clients to ensure quality customer service with lean product life cycle implementation. Gained experience and exposure to HTML, JavaScript, and project management software. Implemented the tools on long-range project plans while defining the marketing effectiveness of the tool while staying within the project KPIs. • Ensured 3 project teams lived agile values and principles and followed client-required processes and practices.
• Organized 50+ agile ceremonies such as sprint planning, daily standups, retrospectives, story refinement, and release planning. Tracked and communicated 20+ projects' progress to local and offshore stakeholders and staff.
• Prepare the project execution plan and initiate and manage internal and external processes by setting up the project organization according to internal standards.
• Manage, motivate and support both operational field and office employees with management tools and guidelines.
• Evaluated and analyzed team risks, issues, and activity progress with constant monitoring appraising, the introduction of new models and briefs on a project to optimize the beta versions. • Collaborated with problem resolution, risk mitigation, and mediation of teams as needed.
• Communicated clear expectations, managed team performance, and built high morale among 20+ team members.
• Acted as a change agent by increasing the productivity of 3 teams & freelancers by over 40%.
• Was responsible for setting project goals and coming up with plans to meet the objectives: managed project timeframes, budgeting estimates and status reports, resources and employees.
• Coordinated with project team members and developed schedules and individual responsibilities, and implemented IT strategies that delivered projects on schedule and within budget.
Transparent HandsSearch Engine Optimization Copywriter
Jan. 2016 - Oct. 2017Lahore, PakistanWorked as a freelance content writer for Transparent Hands (a non-profit organization). Looking after their off-site and occasionally onsite content including blog and article writing, social media content writing and promotional content writing tasks.
Dynasty TechnologiesDigital Marketing Manager
Mar. 2015 - Jun. 2016Lahore, PakistanCreative Content and digital marketing team lead with a proven record of successfully delivering SEM and SMM projects on multiple accounts. Result-oriented collaborations with clients and groups for B2C campaigns and database marketing increased client revenue by 60%. Responsibilities and deliverables include: • Planning and execution of digital marketing campaigns, including SEO/SEM, newsletter, & social media.
• Designing digital marketing and content campaigns that navigate growth strategies considering KPIs.
• Collaboration with marketing and design teams to plan and develop site content, style and layout, including social media images, infographics, videos and more.
• Used content management systems to analyze website traffic and user engagement metrics while managing content distribution to online channels and social media platforms to increase web traffic.
• Coordinated the creation of digital content (e.g., website, blogs, press releases and podcasts). Liaise with Marketing, Sales, and Product development teams to ensure brand consistency • Executing content calendar development, planning, and distribution obliging content marketing and SEO demands Experience in Google Ads, Facebook Ads, and On-page SEO • Conducted content-focused A/B testing strategy through the various digital marketing channels and integrated results to improve content engagement and ROI.
• Worked closely with the marketing, social, and creative teams to drive successful campaign delivery and ensure the timely execution of projects.
Brilliant Writing ServicesResearch Writer
Jul. 2014 - Aug. 2016Worked as a freelance writer on a task basis.
Nurx CreatioxC.E.O
Jan. 2010 - Mar. 2018Lahore, PakistanProposed new ideas to improve the event planning and implementation process. Worked with media and public affairs team for press events and coordinating to effectively promote and execute events.
Hex ProductionCreative Director
Jan. 2009 - Dec. 2009Lahore, PakistanAssisted in negotiations for space, contracts, arrange refreshments, order supplies, equipment, and signage. Arranged and ensured appropriate décor to meet quality and brand expectations. Proposed new ideas to improve the event planning and implementation process.
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