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Network Power<100 people
Roles
🗿100%
HR
💸50%
Marketing
✨50%
Business Owner
Geos
🇬🇧50%
United Kingdom
Work Background
Intellio Capital HumainBilingual Sr IT Talent Sourcer / Acccount Executive
Aug. 2023- Spearheaded and implemented new staffing processes to enhance effectiveness and uphold quality standards in Recruitment operations. - Successfully close new requirements (IT Project Managers, BAs, Cybersecurity, and more!) - Engage in proactive prospecting through various channels like phone, email, and social channels to convert leads into opportunities. - Hunter mentality; finding, qualifying, engaging, and targeting prospect accounts. - Solution selling of technology-based solutions to solve business solution problems. - Promote and sell value proposition and solution offerings (Digital Transformation, ServiceNow Solutions, Salesforce Solutions, Cybersecurity, Cloud, Advanced Analytics, Application Modernization, Managed and Professional service) to clients and prospects. - Successfully developed a list and strategy for prospective clients for sales leads using KPIs; Use CRM to manage account activity, pipeline progression and forecasting. - Developed an ongoing pipeline of business opportunities; scheduling and conducting introductions, in both virtual and face-to-face meetings. - Maintain current client and potential client relationships; Act as the main point of contact for clients, maintaining regular touchpoints to understand upcoming projects/requirements. - Responsible for client satisfaction & identify and resolve client and candidate concerns; prepare and present quality candidates to clients / talent management / candidate selection / humain resource (HR). - Prepare presentations, proposals, and staffing contracts. - Present solutions to client executives and decision makers.
The Delivery GroupBilingual Account Manager - Information Technology
Apr. 2022 - Aug. 2023Toronto, Ontario, CanadaAgilus Work Solutions acquires The Delivery Group, to further expand their technology recruitment solutions and services. The Delivery Group secured a place on the “Startup 50 ranking of Canada’s Top New Growth Companies by Canadian Business and PROFIT”, by delivering recruitment solutions and partnering with Fortune 500 Companies to ensure the successful completion of their major projects and initiatives. -Business Development: Identify and generate new business opportunities (GTA & Quebec Markets): Cold calling, Networking, SalesNav -Successfully developed prospect pipelines that convert to valued clients -Client Relationships: Build successful business partnerships with: Existing clients, New clients -Act as main point of contact: Proactively resolve any issues, Consult on work solutions, Provide expertise and support throughout hiring process -Generate strategies for talent sourcing -Account Management: Built and maintained relationships with key clients to deliver a successful end-to-end recruitment service across a wide range of Senior IT roles -Utilized knowledge of IT roles, industry trends, and salary expectations to successfully negotiate with candidates and clients -Successfully consistently achieve KPI-driven business development targets -Sales Skills: Proven capability to drive sales, prospect new accounts -Engaged stakeholders through curiosity, expertise and ability to identify and deliver better business outcomes -Ability to be proactive, creative, and persuasive in solving client problems and recommending new ideas/strategies -Recruitment Coordination: Collaborate with the recruitment team to drive search efforts, qualify candidates, present profiles, and negotiate placements, candidate screening, candidate interview preps, interviews and offer
CommerceBearSenior Merchant Success Manager
Oct. 2021 - Apr. 2022Toronto, Ontario, CanadaBuilding the future of furniture ⚡️SaaS CommerceBear provides furniture manufacturers with an end-to-end e-commerce solution to sell their products on markets like Wayfair, Amazon, and Walmart. -Initiate onboarding kickoff calls, bi-weekly meetings and provide product platform walkthroughs -Creating deep relationships with merchants and understand their evolving business needs -Serving as the liaison between the merchant and the product organization to manage client's expectations and share product roadmap -Designing and executing programs to expand and deepen product usage and satisfaction across my book of accounts including: training, enablement, and customer internal marketing initiatives -Partner on growth campaigns and programs to grow GMV -Present Quarterly business reviews (QBRs) to align on strategic initiatives and priorities -Grow CLV (client lifetime value) while protecting ARR -Align on strategic initiatives and priorities to build a common plan with defined objectives, milestones and metrics needed to achieve their goals
Lowe's CanadaE-Commerce Analyst, Online Expansion Assortment
May. 2021 - Oct. 2021Montreal, Quebec, CanadaSycamore Partners, a private equity firm specializing in retail, consumer, and distribution-related investments,acquired Lowe's Canadian retail business, which will now operate under the name RONA inc. RONA operates approximately 450 corporate and independent affiliate dealer stores under several banners, including RONA, Lowe's, Réno-Dépôt and Dick's Lumber. -Research and onboard new potential vendors -Determine assortment, costs, and retails at the item level for new suppliers -Help provide the data, analysis, and insights necessary to evaluate activities within my category -Assist with in-depth research and related quantitative analyses for planning expansion opportunities -Build gap analyses to prioritize expansion needs -Support meetings with Online and Core Merchants to deliver insights to guide future strategies, tactics, or activities -Facilitate contract execution with suppliers
Globe ElectricEcommerce Marketing Specialist
Dec. 2019 - Apr. 2021Montreal, Canada AreaGlobe Electric specializes in the design, development, manufacturing and marketing of residential lighting products as well as electrical and smart home systems including electric bulbs, wall taps, power strips, string lights and smart security systems.💡 Execute Marketing Playbook Constantly finding marketing initiatives to help grow accounts and increase online visibility Upload new items to respective channels and ensures content and data accuracy on product pages Onboard new items by filling out NIS excel sheets. ( HTML, VLookups, Excel more formulas) Manages and maintain accounts and make sure all product listings are onsite correctly on all channels: Target, Walmart, Costco, Ace, Build, Houzz Overstock, The Source and more! Salsify > Product experience management (PXM), Product Information Management, Digital Asset Management and Enhanced Content for more engaging experiences Atlassian x Confluence x JIRA > Collaboration wiki tool used to help teams to collaborate (project management) Slack > Communication and channel-based messaging platform
Globe ElectricE-Commerce Account Coordinator
Jul. 2019 - Dec. 2019Pointe-Claire, Quebec, CanadaManage customer portals; Amazon, CommerceHub, Build, Wayfair, Houzz, Overstock, Walmart, Duoplane and more! Assist in account set-up/on-boarding of new E-commerce B2B customers and communicate new partner requirements to key internal stake-holders Work closely with the operations team to ensure high service levels for our B2B customers by monitoring scorecards and finding areas for improvement in processes Work with the Product Development Team for product inquiries such as materials, samples, costs etc. Identifying opportunities for improvement within the E-commerce practices and systems Organize and prioritize responsibilities in a fast-paced, high productivity environment, under tight timelines Create promotional pricing and presentations for sales events
Primo InternationalE-Commerce Account Coordinator
Jul. 2018 - Jul. 2019Montreal, Quebec, CanadaPrimo International is a leading Canadian importer of fine quality leather and fabric upholstery, bedding, home furnishings and décor. Planning product assortment, price points and costing Excel reports as needed (Vlookup used regularly) Manage and update the online product catalog, including setting up new products and maintaining product data to be used for E-Commerce platforms Online merchandising, improve and optimize existing E-Commerce product listings by using compelling bullet points, strategic keywords, images and SEO Setting up E-commerce item SKUs Monitoring best sellers, trends, internals search results Analyze business rules and marketing strategies to program promotions Handling all B2B and B2C E-Commerce orders Timely processing orders through JDE system Fast paced environment. Ability to work under pressure within tight deadlines Process E-commerce orders and managing B2C customer inquiries related to online purchases; inquiries, concerns, complaints, escalations, comments and more! Request transfer orders for merchandise when applicable. Change orders once stock has been allocated Coordinate with Distribution Center and other relevant departments on E-commerce order statuses Documenting, tracking and following through on all B2C calls/emails Identifying opportunities for improvement within the current Customer Service practices and systems Process all customer product claims: Be able to manage difficult or emotional customer situations; respond promptly to B2C needs Able to handle and resolve client issues such as returns, replacements, delivery status and back order inquiries and any other issues that may arise from the order fulfillment process Manage orders on online portals: Amazon, Houzz, Best Buy, Hayneedle, ATG Stores, Home Depot, Walmart, Costco and more! Handle all B2B and B2C customer replacement orders, parts and troubleshooting on products for all Sleep Country, Costco, Best Buy and Home Depot Canada
Sky Shelves - Your Space. Your Design.Co-Founder
Jul. 2016 - Jan. 2022Montreal, Canada Area-Contributed and assisted in the invention of a new product (a modular patented shelving system) -Traveled to China numerous times for molding, prototype, packaging and manufacturing -We brought the product to market and successfully raised over 67K USD in an Indiegogo Campaign. (crowdfunding campaign similar to Kickstarter) -E-commerce creation from A-Z(on various selling platforms) - Launched the website using Shopify, customizing design and used integrating key features -Negotiated pricing for molds, manufacturing, packaging and shipping as well as forecasting, planning product assortment, price points and cost -Attended Biggest Export/Import Fair in the world (Canton Fair) as a buyer -Build and maintain relationships with suppliers and vendors -Quality Control at the factory (in Shenzhen, China) -Excel reports as needed for budget and cost -Placing orders, returns, refunds, exchanges and responding to customer inquiries by email or chat -Created Email Marketing Campaign (MailChimp) and maintaining website and social media initiatives -Manager products through portals such as: Wayfair, Etsy, Houzz, Shopify, Amazon and more! -Attended a Convention in Las Vegas - ASD Market Week (managed and executed trade show & booth setup) and Home Decor Shows in Las Vegas
Air CanadaCustomer Sales and Service Agent
Jan. 2015 - Dec. 2016Montreal, Quebec, CanadaAviation Support
Vimara / EK Williams BookkeepingAccounting Assistant
Jun. 2009 - Oct. 2018Laval, Quebec, CanadaFamily Business - Work at Home Part-Time (while working other jobs) Accounts payable Preparation of balance sheet account analysis and reconciliations on a monthly basis Payroll Journal entries, company reconciliations Business administration Responsible for submitting financial reports Prepare bank deposits and manage government remittances (payroll taxes, Quebec taxes). Responsible for full cycle Accounts Payable process (matching receipts, updating A/P, and reconciling sub-ledger to G/L). Prepare Monthly Financial Statements, with supporting documentation.
TDBilingual Customer Sales Agent- Home & Auto Insurance
Jan. 2008 - Dec. 2010Montreal, Quebec, Canada
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