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ArdavcoOwner & Principal Consultant
Sep. 2024United States
AramarkDirector, Head of Global Learning & Leadership Development
Mar. 2023 - Oct. 2024Philadelphia, Pennsylvania, United StatesHired to lead the enterprise Learning & Leadership Development organization (Leadership Development, Organizational Development, Digital Learning, and L&D Operations), including ownership of the strategy, budget, vendor management, etc. Identified the enterprise’s critical skills needs through organization needs assessment and benchmarking; Architect of the organization’s new enterprise skills taxonomy/leadership framework. Increased completion of asynchronous digital learning by 141% through the development of a global community of practice and marketing initiative. Implemented talent assessment (360, Leadership Potential, DiSC, etc.) and leadership coaching aligned with the new model. Designed a new global learning & development organization structure; acquired, hired, and onboarded team members in newly created roles; implemented the new structure all within in 2 months. Evolved the organization’s approach to leadership development from career level focus to development situation focus. Managed the design and curation of existing development resources to create new virtual leadership development programs for early career, high potential and director level leaders improving program completion by 111%. Owned the curriculum development and implementation of new leadership development programs for early career talent, new people leaders, mid-senior leaders, senior leaders, and high potential talent. Improved employee training and development engagement score by 11% through a comprehensive talent strategy enabling skill development and internal mobility.
Conagra BrandsEnterprise Learning & Development Leader
Jan. 2022 - Dec. 2023Chicago, Illinois, United StatesBrought on to manage consulting, instructional design, and implementation of enterprise learning programs and technical learning solutions. Consulted to HRBPs and business leaders to diagnose root cause and develop appropriate learning solutions. Implemented a new enterprise learning strategy and framework focused on learner engagement, skills development, and internal mobility. Developed a comprehensive marketing campaign to reengage employees in development activities leading to significant increases in active learners, engagement, and skills development Renegotiated the contract renewal of an online learning content provider resulting in $40,000 in cost savings for the enterprise. Delivered a customizable learning framework with guidelines for self-sustained technical learning academies. Guided the development of my successor for this role through coaching & active development planning, alignment of work activities to support development goals and exposure to leadership.
IDEX CorporationSenior Manager, Talent Development
Jan. 2021 - Dec. 2022Greater Chicago AreaRecruited as enterprise HR leader responsible for supporting global talent strategy through leadership of learning academy, including leadership development programs, succession management, career-pathing, and business unit employee development. Influenced internal mobility and pipeline development for critical leadership roles in the organization. Provided core analysis of leadership capability gaps and root causes through leveraging internal people data, stakeholder feedback, and external benchmarking. Designed, developed, and executed learning solutions to address critical capability gaps in strategic thinking, results delivery, and people leadership. Delivered leadership assessments, debriefings, and coaching to support development planning, elevate leadership capabilities, and guide succession planning for enterprise critical roles. Consulted with enterprise HR business partners and stakeholders on development and execution of segment talent strategy, leadership assessment and development tools, and business unit employee development.
McDonald'sManager, Global Talent | U.S. Market Talent Management Leader
Jan. 2020 - Dec. 2021Chicago, Illinois, United StatesPromoted to execute the U.S. talent strategy and intitiatives including goal setting, talent reviews, career & leadership development, succession management, and pipeline development for critical leadership roles. Enabled cross-functional talent movement and leadership visibility to “talent to watch,” and through the implementation of cross functional talent reviews, regional talent tours, and establishment of data collection processes. Guided the redesign of enterprise performance management; led global teams responsible for the development of new processes and resources related to goal setting, individual development, career coaching, and feedback conversations. Implemented “year-one onboarding” and development guide for leadership development program for newly promoted Field Operations Officers and transitioning Accelerated Operations Program (AOP) participants. Owned the design and implementation of a new Operations Officer Leadership Development Program improving leadership capability and functional business acumen for newly promoted and pipeline Operations Officers. Consulted to HR Leadership teams, improving engagement in talent initiatives, cross-functional mobility, and talent reviews with focused development outcomes. Selected to head Strategic Alignment and Communications for the U.S. PRIDE Employee Business Network (ERG).
McDonald'sField (Regional) HR Manager- Stamford Field Office
Jan. 2018 - Dec. 2020New York, New York, United StatesPromoted to the regional HR Business Partner for the Operations Officer and regional staff, with accountability for employee engagement, workforce planning, talent management, diversity and inclusion, and employee relations. Improved overall restaurant staffing, employee engagement, and retention across 750 restaurants in the New York Metro and Eastern Pennsylvania Business Units by influencing the development of market people strategies with operator leadership. Partnered with franchisee leadership teams to develop and implement market-level people strategies that elevate guest experience and build revenue, cash flow, and operating income in assigned Business Units. Diagnosed the root causes of restaurant talent challenges with operators to develop action plans improving the employee and customer experience. Influenced franchisee adoption of McDonald’s Employee Value Proposition to include education benefits, new rewards and recognition programs, paid time off, and increased minimum starting wage. Designed and delivered learning events including a People Leader Master Class and career development for corporate staff and Recruitment & Retention Workshop for franchisee teams. Served as national Head of Communications for U.S. Pride Employee Business Network (ERG).
McDonald'sLearning & Development Consultant | Master Trainer
Jan. 2014 - Dec. 2018Pittsburgh, Pennsylvania | Philadelphia, Pennsylvania | Greater MichiganPrimary learning & development business partner to operators of 200+ locations in Pennsylvania, Ohio, and West Virginia. Consulted with franchisees in areas, including leadership development, talent practices, and employee training. Facilitated leadership development courses in classroom and virtual settings earning an average facilitation score of 4.96/5.00. Drove and managed deployment of all-new department leadership curriculum in U.S., as well as certification of learning consultants as project manager and U.S. master trainer. Led Pittsburgh Region’s Pride Employee Business Network (ERG), providing mentorship, community engagement, and networking opportunities to further careers of LGBTQ+ and allied employees. Supported the delivery of operations training including management development, brand standards and new product implementation. Conducted restaurant brand standard visits to ensure quality, service, and cleanliness standards at assigned locations. Served as performance management SME on U.S. Learning and Development talent pillar team.
StarbucksStore Manager
Jan. 2013 - Dec. 2014Greater PhiladelphiaResponsible for execution of exceptional customer service
Management of People Practices: Hiring, Training, Retention, & Recognition
Managed Profit & Loss; Labor, Cost of Goods, etc.
Managed Retail and Inventory Accountable for development of talent
McDonald'sHead of Training | Multi-Unit Operations Leader
Jan. 2010 - Dec. 2014Greater PhiladelphiaLeader of a multi-unit organization with ownership of people development, operations, brand standards, profit, and revenue totaling $10 Million in annual revenue and 150+ direct and indirect reports. Developed restaurant General Managers and high potential talent; provided coaching for the achievement of individual, team performance, and business goals. Maintained operational standards and compliance with health, safety, and labor regulations. Informed annual reinvestment plans impacting assigned restaurant group. Led succession and development planning for the operator organization. Consulted restaurant teams on workforce planning, hiring, and rewards & recognition.
McDonald'sGeneral Manager
Jan. 2007 - Dec. 2010Devon, Pennsylvania
McDonald'sAssistant General Manager
Jan. 2003 - Dec. 2007Drexel Hill, Pennsylvania
McDonald'sShift Manager
Jan. 2000 - Dec. 2003Upper Darby, Pennsylvania
McDonald'sCrew Member | Crew Trainer
Jan. 1998 - Dec. 2000Upper Darby, Pennsylvania
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