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Work Background
Guest Service Agent
DoubleTree By Hilton Auckland KarakaGuest Service Agent
Jul. 2024 - Mar. 2025Karaka, Auckland, New ZealandGuest Service Agent DoubleTree by Hilton, Auckland Karaka, New Zealand | July 2024 – Mar 2025 • Performed night audit procedures, including posting room charges, reconciling daily transactions, and preparing financial and occupancy reports • Managed daily front office operations, ensuring smooth guest check-ins, check-outs, and room assignments • Handled reservation management and guest profile updates using Hotel PMS Operations • Liaised with housekeeping to ensure room readiness and timely service delivery • Responded to guest concerns and service issues with professionalism and prompt resolution • Ensured adherence to Hilton brand standards, safety protocols, and quality service benchmarks
Guest Service Agent
Quest Apartment Hotels (NZ) LtdGuest Service Agent
May. 2023 - Mar. 2024Newzealand Front Office Associate Quest Service Apartments, New Plymouth, New Zealand | May 2023 – Mar 2024 • Oversaw reception operations, welcoming guests and managing front desk workflow • Processed guest arrivals, departures, billing, and corporate account reconciliation • Handled reservation amendments and long-stay guest requirements • Coordinated with housekeeping to update room readiness and manage guest turnaround • Maintained accurate guest records and provided timely support for escalations and complaints • Assisted with shift closing reports and night handover documentation
Front Office Associate
Courtyard by Marriott ChennaiFront Office Associate
Jan. 2022 - Jan. 2023Tamil Nadu, IndiaGuest Service Associate Courtyard by Marriott – 4 Star Hotel, Tamil Nadu, India | Jan 2022 – Jan 2023 • Delivered high-quality guest service aligned with Marriott standards and SOPs • Managed room assignments, reservation confirmations, and loyalty member services • Collaborated with internal teams, including bell desk, F&B, and housekeeping, for service fulfilment • Promoted hotel services and room upgrades to enhance guest experience and support upselling initiatives • Responded to guest inquiries regarding property amenities and local tourism information • Logged service requests and coordinated resolutions across departments
Financial Accounting Supervisor
Private Family OfficeFinancial Accounting Supervisor
Jan. 2021 - Jan. 2022Kochi, Kerala, IndiaFinancial Accountant Supervisor Family Organization, Kerala, India | Jan 2021 – Dec 2021 • Supervised accounting operations, including ledger management, budget forecasting, and reconciliation • Maintained stock and inventory records for daily temple operations and special events • Prepared quarterly and annual financial statements for board members and trustees • Handled donation tracking, receipt generation, and vendor payments using Tally ERP 9 • Supported administrative processes, including record maintenance and report filing
Account Supervisor
Private Family OfficeAccount Supervisor
Mar. 2020 - Jan. 2021Ernakulam, Kerala, IndiaAccounts Supervisor Family Organization, Kerala, India | 2016 – 2017 • Maintained day-to-day financial records using Tally ERP 9 (Levels 1 & 2), including journal entries, ledger management, and reconciliation • Monitored income and expenditures, including donations, service fees, and administrative costs • Prepared and presented monthly financial statements to temple management and trustees • Oversaw inventory control, maintenance supplies and administrative resources • Conducted sales presentations for fundraising and temple-sponsored events • Assisted with account management, tracking vendor payments and managing supplier relations • Supported administrative functions, including document organization, procurement coordination, and compliance tracking
Intern
Marriott HotelsIntern
Jul. 2019 - Sep. 2019Bengaluru, Karnataka, Indiafront desk , human resources, food and beverage
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