The Walt Disney CompanyGuest Relations Hostess
Jan. 2005 - Oct. 2010Lake Buena Vista, FL•Guest Relations Hostess--Assist guests with in park situations such as: ticket sales and upgrades, dining reservations, directions, disability access, information, and lost and found, Assist Walt Disney World global events team with large events such as commercial and television shoots, and private ticket events.
• Pirates League Opening Team Coordinator--Coordinating Cast including, assigning positions, creating break schedule, and monitoring staffing, training incoming cast and responsible for all Guest tracking and paperwork.
• Hollywood Studios Dream Squad Coordinator--Facilitate prize distribution logistics and legal prize acceptance paperwork, train incoming cast, greeting and assisting guests on a one on one basis, creating one of a kind “Magical Moments” for guests, and providing excellent Guest Service to both guests and cast.
• Deep Water Lifeguard--Monitor guest safety on water attractions, when necessary provide emergency response in guest distress situations, monitor guest interaction with sea life, Ellis Lifeguard License and Red Cross Lifeguard Certification in CPR, First Aid, and Automated External Defibrillator operation.
• Africa Operations Hostess--Operation of Kilimanjaro Safari Trucks and Wildlife Express Train, including delivering prepared spiel, Disney's Animal Kingdom Events team guide responsible for Guest Service and transportation, VIP and Concierge Safari team.
• Main Street Money Room--Cash processing, deposits, and change requisitions for merchandise locations in
the Magic Kingdom.