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Work Background
Holiday MatsuriDirector of Operations
Aug. 2024
Flight TeachersCertified Flight Instructor
Oct. 2022Long Beach, California, United States
Holiday MatsuriDirector of After Hours Operations
Aug. 2022 - Aug. 2024
Holiday MatsuriPublic Safety Manager
Dec. 2018 - Aug. 2022
Virgin AmericaVIP Services
Sep. 2014 - Jul. 2021LAXVirgin America is a California-based airline that is on a mission to make flying good again, with brand new planes, attractive fares, top-notch service, and a host of fun, innovative amenities that are reinventing domestic air travel. The Virgin America experience is unlike any other in the skies, featuring mood-lit cabins with fleetwide WiFi, custom-designed leather seats, power outlets, and a video touch-screen at every seatback offering guests on-demand menus and countless entertainment options.
Virgin AmericaOperations Hub Coordinator
Sep. 2014 - Jul. 2021LAX-Prepare flight release paperwork (dispatch release, weather, NOTAM’s, pre-plan weight and balance) as well as load sheets, upload/download sheets in MCWeb and fuel slips
- Responsible for turn coordination within a specific range of gates and/or flight numbers
- Monitor assigned aircraft numbers, verify locations and coordinate any changes
- Coordinate and organize all aircraft repositioning/towing with local tower, Tech Ops, and Ramp business partners
- Serve as primary contact for internal and external base communication
- Participate in station operational conference calls as required
- Handle delay code assessments
- Ensure baggage reconciliation procedures are in compliance
- Monitor and execute against the stations irregular operations plan (IROP) during all irregular operating conditions
- Special projects as assigned by the Supervisor
- Advise business partners of operational changes and monitor their daily performance
- Track operational data and performance for the hub, including shift reporting
- Communicate performance and operational statistics throughout the day as required
Signature Flight SupportLine Service Technician
Apr. 2012 - Sep. 2014Santa Ana, CAPerform fueling and de-fueling operations in a safe and efficient manner; Responsible for accurate accounting of fuel transactions; Perform de-icing functions as required; Maintain equipment in clean and functional condition; Ensure correct loading and balancing of fuel; Use fuel trucks, hydrant carts and stationary carts to fuel aircraft, Towing, servicing, and otherwise facilitating crew needs; Perform other duties as assigned. Facilitates all requests of crews in General Aviation, including Customer Service and Guest Complaint management, cash handling, accounting, travel and hotel accommodations for crews and passengers, Concierge assistance upon request, Marshall aircraft to and from safe parking, communicate with airborne aircraft to accommodate advanced scheduling requests, billing, schedule fuel orders.
Marriott Vacations WorldwideFront Office Lead
Apr. 2011 - Jul. 2012Newport Coast, CASupervise front desk staff, train new associates as needed, Customer Service and Guest Complaint management, cash handling, Concierge assistance upon request, assisted in creation of new training materials for incoming associates.
The Walt Disney CompanyGuest Relations Hostess
Jan. 2005 - Oct. 2010Lake Buena Vista, FL•Guest Relations Hostess--Assist guests with in park situations such as: ticket sales and upgrades, dining reservations, directions, disability access, information, and lost and found, Assist Walt Disney World global events team with large events such as commercial and television shoots, and private ticket events.
• Pirates League Opening Team Coordinator--Coordinating Cast including, assigning positions, creating break schedule, and monitoring staffing, training incoming cast and responsible for all Guest tracking and paperwork.
• Hollywood Studios Dream Squad Coordinator--Facilitate prize distribution logistics and legal prize acceptance paperwork, train incoming cast, greeting and assisting guests on a one on one basis, creating one of a kind “Magical Moments” for guests, and providing excellent Guest Service to both guests and cast.
• Deep Water Lifeguard--Monitor guest safety on water attractions, when necessary provide emergency response in guest distress situations, monitor guest interaction with sea life, Ellis Lifeguard License and Red Cross Lifeguard Certification in CPR, First Aid, and Automated External Defibrillator operation.
• Africa Operations Hostess--Operation of Kilimanjaro Safari Trucks and Wildlife Express Train, including delivering prepared spiel, Disney's Animal Kingdom Events team guide responsible for Guest Service and transportation, VIP and Concierge Safari team.
• Main Street Money Room--Cash processing, deposits, and change requisitions for merchandise locations in
the Magic Kingdom.
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